Review (April 2024)
Vrbo, el mejor modo de reservar tu alquiler vacacional: ✓ 2 millones de casas en todo el mundo, ✓ 19 millones de comentarios, ✓ pago seguro y ✓ atención 24/7.
80M
Estimated Revenue
32.69M
Website Visitors
3.9/5
Trustpilot Score
What do we know about Vrbo?
Estimated Revenue (2020)
$80M
Total Employees
1200
Founded
2005
Industry
Internet
Location
Austin, United States
About
Vrbo: Book amazing rentals on Vrbo - the most popular vacation rental site in the US. ✓+2 million rentals worldwide ✓19+ million reviews ✓Secure online payment ✓24/7 Customer Service
What is Vrbo's Revenue?
Vrbo's estimated revenue for 2023 is $80M.
What does Vrbo do?
Welcome to Vrbo, part of Expedia Group and a world leader in the vacation rental space. Connecting a global network of travelers and homeowners through more than two million unique spaces in 190 countries, Vrbo helps people everywhere travel better together. Because we believe planning a vacation should feel as effortless and enjoyable as being on one. Get to know us a little better. Follow us here: Instagram http://www.instagram.com/vrbolife Twitter http://www.twitter.com/vrbolife Facebook: https://www.facebook.com/vrbolife
What are the monthly traffic metrics for Vrbo?
6/mo Traffic Growth
-36.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
33M
Time on Site
6.3Mins
Pages per Visit
7.0
Bounce Rate
38%
How fast is Vrbo growing?
Vrbo has grown by -13.8% in the last 6 months according to SimilarWeb.
How do people interact with Vrbo?
Last month, Vrbo received 33M visitors who spent an average of 6.3 minutes on the website and visited 7.0 different pages per session. Overall, 38% of people bounce on the first visit.
How do people find Vrbo?
16.7M people (51%) visit Vrbo directly. 11.7M (36%) people search for them in Google. Whereas, 690.9k (2%) discover Vrbo through Facebook, Reddit, and YouTube. 967.4k (3%) visitors come from Vrbo's email newsletters. Finally, 1.6M (4.8%) people come from affiliates and or paid referrals.
Who uses Vrbo?
Vrbo's top market is the United States and they receive 26.9M (82.4%) people.Then the 2nd is United Kingdom with 1.3M (4.1%).The 3rd is is Canada with 1.1M (3.3%).
Traffic Growth (last 6 months)
What are Vrbo's ads on Google?
Google Ads
Top 50 Big Bear Vacation Rentals - VRBO - vrbo.com
https://www.vrbo.com/vacation-rentals/usa/california/inland-empire/big-bear
For all budgets and family sizes; enjoy a whole home for your vacation with VRBO
Vrbo® - Official Website | Find & Book Vacation Rentals
https://www.vrbo.com/
Compare Vacation Rentals with Vrbo®. Wide Variety for All Budgets & Family Sizes. 2 Million Rentals Worldwide. 24/7 Customer Service. Book Your Next Amazing Stay at Vrbo®! 24/7 Customer Service. Secure Online Payments. Listings in 190 Countries.
VRBO Lakes and Mountains, US Vacation Rentals: Reviews & Booking
https://www.vrbo.com/vacation-rentals/usa/maine/mountains-lakes
Book your vacation home on Mountains Lakes. Large pictures, online booking. Book Online Instantly.
Blue Ridge Mountains, US vacation rentals: reviews & booking | VRBO
https://www.vrbo.com/vacation-rentals/usa/north-carolina/blue-ridge-mountains
Book your vacation rental in the Blue Ridge Mountains. 2 million properties. Book Online Instantly · 24/7 Customer Service · Entire homes For Rent · Cancellation Protection
Top 50 New York, NY vacation rentals: reviews & booking | VRBO
https://www.vrbo.com/vacation-rentals/usa/new-york/new-york-city
For all budgets and family sizes; enjoy a whole home for your vacation with VRBO
What do Vrbo's customers say about them?
Review Score
3.9/5
Total Reviews
112216
Info
Vrbo5 Star
10.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Scott Schultz
Avoid VRBO at all costs
Reviewed on 2021-04-07T04:01:22
Avoid VRBO at all costs. In all my years of travel, I’ve never experienced customer service at such a low level (in any industry).They will tell you one thing, then the next person will tell you something completely different. They lie. And if they can’t solve an issue, they simply hang up. Then it’s another hour on hold til you get the next person. I even tried their “live chat” feature only to be told I had to call in. Lot of help their chat feature is! This company is a joke.
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Robert Howell
We booked available dates on the…
Reviewed on 2021-04-06T21:21:26
We booked available dates on the website only to have this rejected and sometime after the deadline.Not a satisfactory experience.
read more
JS
VRBO is dishonest and shady
Reviewed on 2021-04-06T19:37:03
VRBO is a company that clearly lacks honesty and integrity. They tell you that your reservation is 100% refundable if canceled before a certain date,but in reality even when the cancellation is made before the deadline, they do not refund their service fee. After calling them to ask about it and verifying the cancellation, they tell you that they have to have someone "higher up look into the situation and get back to you." Why would you not just honor your word instead of making someone jump through the hoops to get back what is rightfully theirs? They are clearly relying on customers either not noticing that an "error" was made or cannot be bothered to take the time to fight to get it resolved. A dishonest company like VRBO does not deserve to be in business.
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Bridget Considine
Renters Beware
Reviewed on 2021-04-06T09:37:46
My holiday cottage is being advertised on Vrbo illegally without my consent. It is stating that the cottage is available when it is not,being advertised at a relatively cheaper rate and requesting full payment directly into the scammer's foreign bank account.
This is the second year in a row that this has happened. I contacted Vrbo (Expedia Group) many times last year and because I didn’t have a property ID number, they were not prepared to talk to me. This, of course, is absurd as I don’t have a property ID as I do not advertise a property on their site. I was able to send them a copy of a screen shot of one of the illegal reservations that were made with a property ID that the scammers were using, but they could not verify that ID and therefore, unable to help me.
This is a company that has no concern for travellers or owners. They relinquish all responsibilities by saying: “Vrbo are an online platform and not party to any transaction between users. Each owner or property manager is responsible for management of their properties and bookings”
An online platform for whom?
My advice to anyone wanting to rent through this company is:
i) don’t; and
ii) do your research. Try and find the property on another site not related to the Expedia Group, and if you can, contact the owner directly. Most owners advertise on several sites.
Update:
Hi Morgan,
Thank you for your generic reply. There is no need to apologise for my dissatisfaction. I do not propose to share any details regarding my experience with your customer service as I already wasted valuable time and money contacting you last year to get nowhere. I have given you the facts and it is up to you as a Company to investigate the illegal advertisements on your platform.
-Bridget
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Michele Harris
Website and App Problems
Reviewed on 2021-04-06T01:23:18
When booking on the website, I got an error message so I immediately tried again. It came back and said the unit was booked.I thought that was strange so I called the VRBO main number to see if my reservation went through. They were unable to help me and said they could tell it was booked but could not see if it was me or someone else. I did receive notice from my credit card that there was a hold put on my card from VRBO but I couldn't see my reservation anywhere. I finally messaged the manager of the unit where I am staying and they confirmed that I did have a reservation and they sent me a copy of the confirmation/receipt. I still cannot see my reservation on the website or the app. I receive emails about my upcoming trip but when I follow the link, the website says I have no trips scheduled. I haven't had my trip yet, but I won't feel everything is good until I'm there and checked in. I am very unhappy with the reservation process and am not sure I will use VRBO again because the booking process has been so much stress. This is our first time using VRBO and it may be the last. If it wasn't for the manager of the unit responding to me, I would be staying somewhere else.
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Anthony Lease
I would give them 0 if it was possible
Reviewed on 2021-04-05T18:07:42
I would give them 0 if it was possible. VRBO is hands down the most disgusting company I have ever interacted with.I got a VRBO home for a nice little trip away. Upon entering the home. We were screamed at by thr host. Less then 2 feet and with no mask. We felt threatened and he kicked us out. He broke the local law and state law against covid and threatened us. We left and called VRBO to be met with they can do nothing. They can't even refund us for the original trip. We had to get a hotel with our three dogs out of pocket.
We then spoke to VRBO and they said that because we left we can't get a refund and it not their job to find us a place to stay. Our trip cut short. Lift ticket costs wasted. Groceries wasted. All for a company who doesn't have its customers backs when they were threatened.
I'm sure plenty of people have great experiences. However IF you need customer service to have your back or help in anyway they just won't.
We're out thousands of dollars hours of time and we got no vacation.
I would never ever ever ever use VRBO and I think a company like Expedia should not work with them.
I expect expedia to reach out to right this wrong
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David Kendal
I’m very unsure of the rules during Covid the…
Reviewed on 2021-04-05T16:21:51
I’m very unsure of the rules during the most recent provincial wide lockdown. From what I have read it is illegal to rent a VRBO unless you need housing.For me that is not the case. I can not go on this trip knowing I’m breaking the law. Can I be refunded for my deposit? I reached to the owners and their is no future opportunities in the near future. Please let me know how I can feel confident that I will be fully refunded
Regards
David Kendal
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C Dixon
Avoid at all cost
Reviewed on 2021-04-05T12:20:19
There are scam sites on VRBO available to rent over the summer. Be careful that you don't get sucked into the scam and paying money to a third party.The listing states that any booking would be cancelled and only taken directly with the owner. An Email to the owner was answered by a Scam Email from a fake VRBO Email address to request direct payment to a bank in Italy.
When raising my concern with VRBO, I had to deal with an agent who could not/would not help.
I then phoned and spoke to an agent you would not/could not help. I asked to speak to a manager, which they refused to do, and then hung up on me.
Do not use this site. Do not use this organisation. You will get no support, even if you are trying to support them.
Further to note, I've just seen other reviews on Trustpilot, the same concern was raised with VRBO one week ago, and the listing is still there...clearly VRBO is very slow to act on concerns and scams.
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