Review (March 2024)

21.56B

Estimated Revenue

83.49M

Website Visitors

1.5/5

Trustpilot Score

What do we know about ZARA USA?

Estimated Revenue (2020)

$21.56B

Total Employees

3100

Founded

1975

Industry

Retail

Location

New York, United States

About

ZARA USA:

Social Links

Alexa Ranking: 834

What is ZARA USA's Revenue?

ZARA USA's estimated revenue for 2023 is $21.56B.

What does ZARA USA do?

Zara Brasil is a retail company based out of Av Roque Petroni Junior, 1089, Luc 47/48/49/82a85a/S, Sao Paulo, São Paulo, Brazil.

What are the monthly traffic metrics for Zara?

6/mo Traffic Growth

-16.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

83M

Time on Site

7.0Mins

Bounce Rate

29%

How fast is Zara growing?

Zara has grown by -5.7% in the last 6 months according to SimilarWeb.

How do people interact with Zara?

Last month, Zara received 83M visitors who spent an average of 7.0 minutes on the website and visited 13.0 different pages per session. Overall, 29% of people bounce on the first visit.

How do people find Zara?

38.5M people (46%) visit Zara directly. 38.6M (46%) people search for them in Google. Whereas, 3.5M (4%) discover Zara through Facebook, Reddit, and YouTube. 1.9M (2%) visitors come from Zara's email newsletters. Finally, 296.9k (0.4%) people come from affiliates and or paid referrals.

Who uses Zara?

Zara's top market is the United States and they receive 14.5M (17.4%) people.
Then the 2nd is Spain with 6.9M (8.2%).
The 3rd is is United Kingdom with 6.7M (8.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Zara's ads on Google?

Google Ads

Zara® Floral Dresses - New Summer Collection - zara.com‎

https://www.zara.com/us/en/woman/dresses/view-all-c719020.html

Shop Zara Floral Dresses From The New Summer 2017 Collection. 222 Broadway, New York, NY‎ - (212) 964-0106‎

Zara® Men's Leather - New Spring Summer Collection - zara.com‎

http://www.zara.com/us/en/man/outerwear-c799002.html

Shop Zara's Men Leather From The New Spring Summer 2017 Collection.

Girls' Boots | New Collection Online | ZARA United Kingdom‎

https://www.zara.com/uk/en/kids-girl-shoes-boots-l407.html

clothes. clothes2.

Keyword: girls boots

Girls' Shoes | New Collection Online | ZARA United Kingdom‎

https://www.zara.com/uk/en/kids-girl-shoes-l404.html

clothes. clothes2.

Keyword: girls shoes

Zara® Men's Jackets - Shop The Official Site - zara.com‎

https://www.zara.com/us/en/man/jackets-c586542.html

Discover Zara's Men Jackets From The New Spring Summer 2017 Collection.

What do Zara's customers say about them?

Review Score

1.5/5

Total Reviews

5776

Info

ZARA
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Runxiao Zhukova

I bought several orders from last Nov…

Reviewed on 2021-03-26T00:38:19

I bought several orders from last Nov to Jan, two orders they sent via Lasership, worth over 490 dollars were missing,I filed complaint and wanted my money back; called customer service over six times, finally got back; another order I placed before Thanksgiving, limited edition, the skirt came, and jacket never came. I called to ask where is the jacket for over a month, called customer services twelve times. No refund no jacket ($249 dollar). Eventually I used PayPal buyer protection to get my money back. Now, four months late, found out Zara put me into the blocked list. It is their fault. Not only they don’t have empathy about how much trouble causes to me for those missing packages; but also they wrongly put accountability to the customer’s side. Very disappointed. I have been Zara custom since 2001, when I lived in Asia. Horrible customer service!
read more
Shelly Louzia

Not helpful.

Reviewed on 2021-03-25T19:43:15

Customer service is NEVER able to help. Multiple shipping packages on delay? Nothing they can help with.Need to figure out a backup plan so ur clothing can come in time since they’re saying it’s on delay?? They can’t help. Item came damaged? Can’t help! They just repeat what they’re told to say until you give up.
read more
Miss Pøtatœ Hêåd

MOST BAD REVIEWS ARE LIARS!

Reviewed on 2021-03-25T16:32:46

Don’t listen to bad reviews. I’m buying/ordering from Zara for over a year and they are great!So as H&M and more! Bad reviews are just there to make it seem bad but trust be Zara is a Really good store I recommend!
read more
Jennifer R

HORRIBLE!

Reviewed on 2021-03-25T15:49:21

HORRIBLE! Where to even begin - purse completely fell apart - disintegrated - refused to return orgive store credit. At later date refused to hold an item for me - store over an hour away and I offered to purchase the item in advance but they refuse to help in any way.
read more
Victoria

Customer Service- BRUNO

Reviewed on 2021-03-25T14:48:48

Ordered an outfit for my son 3 weeks before Easter. It has been 2 weeks and they haven't even shipped it yet.When I contact customer service, they go in a circle like a robot telling me "The warehouse is trying as fast as they can, you'll get an e-mail when it is sent." But gives you NO feedback. Spoke to BRUNO and when asked for a way to identify him so that I could follow up with him, he refused and actually said the words "I don't have to give you any personal information" This wasn't even a heated conversation and I was kind of taken back by his reply. Really nasty people, as cute as there clothes are for kids, I won't shop here anymore. Too unreliable and rude.
read more
Gemma Reed

Excellent!

Reviewed on 2021-03-25T08:12:13

Excellent! Can't understand all the poor reviews. Quick delivery, good sizing, speedy refunds. Thankyou Zara. Look forward to visiting your stores in April!
read more
renn

the worst customer service

Reviewed on 2021-03-24T17:41:40

the worst customer service. I ordered a package with 2 jeans - around $150, and the parcel was marked as delivered but I never received it.I contacted them and they said they would get back to me. they got back to me and said they cant refund or reship the items to me as they claim the parcel was delivered to the correct address. reached out on twitter to escalate the situation and see of they could provide me with a refund but they said they cant do anything,. dont understand how this company cant simply offer a refund or reshipment when other companies can????
read more
Callie brand

Faulty items. Zara refuse to refund!!

Reviewed on 2021-03-24T09:51:09

If I could give this Zero stars I would!!! Bought lots of items for my little one,after washing dungarees a hole developed at the pocket stitching came loose. I contacted Zara via WhatsApp and sent pics etc. Was told they would get in touch regarding refund. Contacted today to be told that they have come to the conclusion this the item must have been caught on something so therefore was not faulty. I honestly can’t believe the customer service. If anitem is faulty I should get another item or refund. How can these people just look at an item and say how it was damaged I don’t understand. The stitching has came away a pocket and that’s it. I will certainly never buy another item from Zara!
read more

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