Review (March 2024)

Zoom's secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events.

330.52M

Estimated Revenue

1.16B

Website Visitors

1.7/5

Trustpilot Score

What do we know about Zoom?

Estimated Revenue (2020)

$330.52M

Total Employees

5300

Founded

2011

Industry

Information Technology And Services

Location

San Jose, United States

About

Zoom: Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is a publicly traded company headquartered in San Jose, CA.

Social Links

Alexa Ranking: 13

What is Zoom's Revenue?

Zoom's estimated revenue for 2023 is $330.52M.

What does Zoom do?

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx. Every founding engineer has over 10 years of real-time collaboration software experience. Our mission is to develop a people-centric cloud service that transforms the real-time collaboration experience and improves the quality and effectiveness of communications forever.

What are the monthly traffic metrics for Zoom?

6/mo Traffic Growth

-13.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

1B

Time on Site

3.3Mins

Bounce Rate

41%

How fast is Zoom growing?

Zoom has grown by 54.9% in the last 6 months according to SimilarWeb.

How do people interact with Zoom?

Last month, Zoom received 1B visitors who spent an average of 3.3 minutes on the website and visited 2.0 different pages per session. Overall, 41% of people bounce on the first visit.

How do people find Zoom?

842M people (73%) visit Zoom directly. 144.7M (13%) people search for them in Google. Whereas, 37.9M (3%) discover Zoom through Facebook, Reddit, and YouTube. 19.8M (2%) visitors come from Zoom's email newsletters. Finally, 712.2k (0.1%) people come from affiliates and or paid referrals.

Who uses Zoom?

Zoom's top market is the United States and they receive 427.5M (37.0%) people.
Then the 2nd is Canada with 48.2M (4.2%).
The 3rd is is India with 47.7M (4.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Zoom's ads on Google?

Google Ads

Zoom Video Calls | Now a Leader in Gartner MQ | zoom.us‎

https://zoom.us/freesignup/

Zoom Named a Leader in Gartner Magic Quadrant for Web Conferencing. HD Screen Sharing. Mobile Screen Sharing. Video Collaboration. Easy To Use. Superior Audio Quality. Unbeatable Price. Types: Meeting Software, Conferencing Software, Video Webinar, Confer

Zoom Video Communications - Simplified Video Conferencing

https://zoom.us/pricing

Build Stronger Relationships and Create Engaging Video Conference Experiences With Zoom.

Keyword: video conferencing

Videocall - zoom.us‎

https://zoom.us/freesignup/

Zoom Earns High Scores in Latest Gartner Report. Sign Up Free Today! Unbeatable Price. Superior Audio Quality. Easy To Use. Video Collaboration. HD Screen Sharing. Mobile Screen Sharing.

Zoom Video Communications | It’s Time to Meet Happy | zoom.us‎

https://zoom.us/meetings/?zcid=2754&creative=397278543077&keyword=free%20conference%20calls&matchtype=e&network=g&device=c

Share Any Content, Anytime, From Any Device. All On HD Video And Audio. Download Now. A Modern Cloud System with Industry-Leading Video Capacity. Request a Demo Today. Unbeatable Price. HD Screen Sharing. Superior Audio Quality. Video Collaboration.

Zoom Video Conferencing | A Happier Video Experience | zoom.us‎

https://zoom.us/requestdemo

Learn Why Zoom Provides the Happiest Video Conferencing Solutions. Sign-Up Free! Mobile Screen Sharing. Easy To Use. HD Screen Sharing. Video Collaboration. Superior Audio Quality.

What do Zoom's customers say about them?

Review Score

1.7/5

Total Reviews

438

Info

Zoom
5 Star
25.0%
4 Star
5.0%
3 Star
0.0%
2 Star
10.0%
1 Star
60.0%
Read reviews that mention
R Brown

The Zoom support AI SUCKS WORSE THAN ANY!!!

Reviewed on 2021-04-16T19:37:48

The Zoom support AI does a great job of NOT helping and keeping me from solving any problem.It is as STUPID as F*@#$!!! It cannot answer any questions at all. I ask to speak to a human and it gives me a thumbs up and then asks me AGAIN why I am connecting. It says to enter my email address and it says it can't find that, I say HUMAN, thumbs up, why are you calling, OVER AND OVER. There is no way to get beyond it! I am in my account and have the right email address. Even if I did not, I should be able to connect to a real person to resolve why it cannot be found. It is a useless waste of my time.
read more
David

I just upgraded to Zoom Pro United to…

Reviewed on 2021-04-12T22:19:53

I just upgraded to Zoom Pro United to add a phone line to my zoom account. It is the worst user experience to figure out.IT doesnt automatically configure nor setup your account. Once you buy it, you have to configure it yourself and assign a number to yourself. That would still be bad, if it worked, but when I go to assign a user or assign the package to myself (I am an account of one person), all of the drop-down menus are EMPTY and say "No Data". I have contacted technical support and gotten dropped 6 times because they ask me to click on something with the same answers that have never worked, and then the Chat system disconnects. When I try to get back to the original chat rep, they are never available or answer their own reps about gettting back engaged. So, I have to start the story all over again and end up getting sent to the same documents that I was previously sent to... I have never received such lousy interactions, slow and canned only responses, and untrained people in any other business. They are not ready to support anything else right now....
read more
Maksimh

Excellent Zoom service

Reviewed on 2021-04-10T19:25:15

Excellent Zoom service Due to the epidemiological situation, school and work communication have moved online,respectively, communication and lessons should be as similar as possible to the usual process. Remote work and distance learning appeared long before the pandemic. But then it was just additional features. Now it is a necessary reality. This is where the wonderful Zoom service comes to our rescue. By far the biggest plus is of course free to use, of course, there are some time limits, but these free features are enough to use. Secondly, you can log in both from your computer and from your phone. It is, of course, better for the conference organizer to log in from a computer in order to be able to share the screen, etc. Zoom is one of the best in distance learning. And for me the best. Since already the basic level allows you to work with an audience of up to one hundred people. Which is very cool in itself. In addition, the uninterrupted conference time is 40 minutes. And it's all free! The service also maintains a high level of security. All conferences have their own ID - number and password. Zoom is incredible. If you are an educator, lecturing at Zoom is certainly not a substitute for a classroom session, but in spirit, it is very close.
read more
Kristina Moris

Zoom support is worse than useless

Reviewed on 2021-04-09T21:20:25

Zoom support is worse than useless. I have a paid account and there is only chat support who repeat whatever you tell them as if it's news - while you wait and wait and wait between comments.If i had ANY OTHER CHOICE, i would stop using Zoom - the last meeting effectively lost me a client with HORRIBLE quality.
read more
Arash Gezerseh

Pray you never need accounting support

Reviewed on 2021-04-07T19:58:06

Can I give less than one star? How about negative stars? My account was hacked over a month ago.Someone got access and then changed my user name and password and proceeded to upgrade the account to multiple premium subs, resulting in over $4k in credit card charges. I still cannot get Zoom to close the account or even return calls/emails. Working with my credit card company to dispute the charges, meanwhile I keep getting invoices from Zoom.
read more
Sallie

Worst customer service in that there is NONE!!!

Reviewed on 2021-04-06T07:03:04

Zoom should have come out of the pandemic better than all its competitors. Instead it is the worst customer service in the history of mankind. Literally no service at all.you go around in circles until you are virtually suicidal with frustration.
read more
Нина Корнеева

thx a lot

Reviewed on 2021-04-01T10:45:28

thx a lot I liked the service. The price is relevant. Good customer support. Fast servers.
Keith Ginsberg

Paying Zoom subscriber- TOTAL LACK OF SUPPORT…

Reviewed on 2021-03-29T18:41:41

I have been a paying Zoom subscriber for over one year, and while I can appreciate that they havechallenge given Covid- their complete lack of support and the little glitches that have been occurring is just not acceptable. I will be evaluating alternatives this week and hope to be off of Zoom soon.
read more

Cheapestairportparking

Find deals on long term and cheapest airport parking. free terminal shuttles offered. rates lower than economy airport parking. valet, indoor, and outdoor airport parking available. book today.... More

Category

Travel and Tourism

Monthly Traffic

47.96k

514.15%

Ad Spend

$321.03k

Goldbelly

Goldbelly is a curated marketplace for gourmet food & food gifts. we feature america’s most legendary and iconic foods and gifts that you can order directly to your door.... More

Category

Food and Drink

Monthly Traffic

2.85M

148.47%

Ad Spend

$392.41k

Tommybahama

Now shipping internationally | tommybahama.com... More

Category

Lifestyle

Monthly Traffic

714.64k

88.13%

Ad Spend

$78.42k