We have been using Zopim for 5 years…
Reviewed on 2021-02-23T17:00:05
We have been using Zopim for 5 years now and have been extremely happy with the performance,customer service and pricing.read more
Terrible customer service
Reviewed on 2019-09-06T22:36:36
Terrible customer service. For a customer support app, you'd think they would support their own customers...they don't. I emailed support and it took over 3 weeks to get a response.read more
Happy with Zopim (Zendesk chat) since…
Reviewed on 2019-08-29T08:55:15
Happy with Zopim (Zendesk chat) since the beginning of 2015 when we started to use it.
Zopim (now zendesk chat) has been the…
Reviewed on 2019-08-02T12:29:01
Zopim (now zendesk chat) has been the easiest to setup / use chat platform for our business.Helped us receive many qualified leads through our website that we normally would have potentially missed. It is also super easy to setup on wordpress based sites too.read more
Reviewed on 2017-12-20T09:48:44
Excellent support level!
Dont Trust them unless you want to be ripped off
Reviewed on 2017-08-07T12:06:46
This is a hard review. Zopim is stable and I doubt anyone can disagree... But this is where the story ends unless you’re a company with big pockets
Im a small company with very limited funds.I approached zopim and queried certain feature that seemed…..well strange in many situations.
My chats should only be visible to me and my employees should only be able to see their own with me seeing all
This wasn’t an option but I was assured it was coming soon and this is where Zopim / Zen Chat have failed miserably.
Its now arrived… woohooooo but only to people who can afford £50 per user per month. That would double my costs. I should point out I’m a non-profit charity, I help people I don’t sell.
Zendesk clearly don’t care and clearly will tell you anything to sign you up….
Useless Companyread more
Was not working one day had a downtime
Reviewed on 2017-07-19T08:49:32
Was not working one day had a downtime. We asked for refund or compensation for that day.Because we lost a lot new clients and live chat is very important for us.read more
Terrible customer support!
Reviewed on 2016-11-18T12:35:02.061
I sign up - and never get the verification email. I contact support, and spend almost an hour on being allowed to become a customer.And I have to give up. Those guys cannot solve simple issues!
If you guys can't deliver an email to Office365 hosted by Microsoft - You don't know a thing about emails!
I thought you got the basic right, as you are owned by a email-ticketing-company Zendesk!
DISAPPOINTED!read more
