Review (March 2024)
Shop american eagle men's and women's jeans, tops, bottoms, activewear, loungewear and more. find hoodies, t-shirts, jeans, shorts, and more in additional sizes and styles at ae.com
3.82B
Estimated Revenue
23.78M
Website Visitors
1.8/5
Trustpilot Score
What do we know about AMERICAN EAGLE OUTFITTERS INC.?
Estimated Revenue (2020)
$3.82B
Total Employees
17000
Founded
1977
Industry
Retail
Location
Pittsburgh, United States
About
AMERICAN EAGLE OUTFITTERS INC.: Shop American Eagle men's and women's jeans, tops, bottoms, activewear, loungewear and more. Find hoodies, t-shirts, jeans, shorts, and more in additional sizes and styles at AE.com
What is AMERICAN EAGLE OUTFITTERS INC.'s Revenue?
AMERICAN EAGLE OUTFITTERS INC.'s estimated revenue for 2023 is $3.82B.
What does AMERICAN EAGLE OUTFITTERS INC. do?
At American Eagle Outfitters, we believe in inspiring people to love their real selves and express their individuality. AEO is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle and Aerie brands. The American Eagle Outfitters brand is built on more than 40 years of customer focus, dedication and innovation. Starting with one store in 1977, our brands have grown to more than 1,000 stores in the United States, Canada, Mexico, China and Hong Kong, and ship to over 80 countries worldwide through our websites and mobile applications. American Eagle and Aerie merchandise also is available at more than 200 international locations operated by licensees in 25 countries. AEO is using our brand platforms to deepen our connection with customers through our unique AE x ME and #AerieREAL campaigns. With the #AerieREAL movement, Aerie celebrates its community by advocating for body positivity and the empowerment of all women. AE x ME inspires customers to express their individuality, by taking what we make and making it their own. Our brand identity resonates through our company culture. At AEO, we believe that our associates are our most valuable assets and we want them to feel motivated and have the freedom to be themselves at work. We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. If you think this sounds like a fun place to work and grow your career… you're right.
What are the monthly traffic metrics for Ae?
6/mo Traffic Growth
11.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
24M
Time on Site
5.4Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Ae growing?
Ae has grown by -13.6% in the last 6 months according to SimilarWeb.
How do people interact with Ae?
Last month, Ae received 24M visitors who spent an average of 5.4 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Ae?
8.3M people (35%) visit Ae directly. 13.3M (56%) people search for them in Google. Whereas, 532k (2%) discover Ae through Facebook, Reddit, and YouTube. 492.2k (2%) visitors come from Ae's email newsletters. Finally, 886.1k (3.7%) people come from affiliates and or paid referrals.
Who uses Ae?
Ae's top market is the United States and they receive 20M (84.1%) people.Then the 2nd is Canada with 2.6M (11.1%).The 3rd is is Mexico with 407k (1.7%).
Traffic Growth (last 6 months)
What are Ae's ads on Google?
Google Ads
Shop Aerie Collection Online - Intimates, Activewear & More
https://www.ae.com/us/en/c/aerie/cat4840006
Every Piece is Designed to Make Every Girl Feel Real Good. Shop Online Today At Aerie! Choose From a Selection of High-Quality, On-Trend Clothing and Accessories For Women. Afterpay. Curbside Pickup Available. Extended Sizes.
Aerie for American Eagle | Shop Online or In-Store | AE.com
https://www.ae.com/aerie/aerie/s-cms/4840006
Shop Aerie for American Eagle. Huge Selection & In-store Returns. Extended Sizes. Reserve, Try, & Buy. Categories: Sweaters, Sweatshirts. 442 Fulton St, Brooklyn, NY - (718) 260-8623 - Closed now · Hours Monday 10:00 AM – 8:00 PM Tuesday 10:00 AM – 8:00
AE.com | Aerie for American Eagle | Shop Online Or In-Store
https://www.ae.com/aerie/aerie/s-cms/4840006
Rating for ae.com: 4.9 - On-time delivery: 99%+ Shop Aerie for American Eagle. Huge Selection & In-store Returns. Extended Sizes 30A-40DD.
AE.com | Shop American Eagle | 50% Off - Limited Time
https://www.ae.com/us/en/x/jeans
Everything You Need To Give & Get. Shop Our Holiday Deals Online Now! The Latest Styles Of Jeans, Sweaters, Sweatshirts, Flannels, Accessories & More! Reserve, Try, & Buy.
American Eagle - Shop Online or In-Store
https://www.ae.com/
Shop American Eagle. Huge Selection & In-store Returns. Reserve, Try, & Buy · Extended Sizes 442 Fulton St, Brooklyn - (718) 260-8623 - Open today · 10:00 AM – 8:00 PM Tuesday 10:00 AM – 8:00 PM Wednesday 10:00 AM – 8:00 PM Thursday 10:00 AM – 8:00 PM F
What do Ae's customers say about them?
Review Score
1.8/5
Total Reviews
224
Info
American Eagle Outfitters5 Star
10.0%
4 Star
0.0%
3 Star
5.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Fatima Hassan
Horrible customer service i made an…
Reviewed on 2021-04-04T02:40:52
Horrible customer service i made an online order that i had to cancel becoz i forget to add all theitems i needed called in and the guy at the customer service told me its still in processing and can't be cancelled at this time called again in a few hrs and the next agent told me it can't be canceled becoz its already shipped went to the store to return and their the lady said i can only give u store credit becoz u paid through paypaL u can mail it back and only then u can get ur money back!!
read more
Sherry Nash
3 weeks of silence
Reviewed on 2021-03-30T12:54:48
3 weeks of silence, my order hasn't even SHIPPED yet. They marked it as shipped on the website but the carrier says that they only received the data or that the label was created only.They claim they shipped your order to receive your money: "we don't charge until your order ships". Do not buy from them. They are a scam.
read more
Audra Burke
Riverchase Galleria AEO
Reviewed on 2021-03-28T18:16:04
Riverchase Galleria, Hoover, AL
The sales staff is very unprofessional and unhelpful.
Annie O'Brien
I ordered a basic hoodie recently with…
Reviewed on 2021-03-25T21:44:46
I ordered a basic hoodie recently with a zip. It took ages to arrive and the quality of the item is so cheap in comparison to the price paid.It was literally Primark quality. So over priced for the quality of what you receive. It even looks so incredibly cheap. Don't shop here... their competitors have much better quality for equal price point.
read more
Arturo Irabién
Customer Service is a nightmare
Reviewed on 2021-03-05T18:32:41
I’m Art from Mexico City and my experience with AE has been always a nightmare, I’ve starting to thinkthat maybe they’re racists because everytime that I need to talk with the staff of customer service they´re very rude, not friendly and they always treat us as if they were doing us a favor or as if we were asking for free clothes and I think that is very wrong, they end the chat or the call even when you’re still talking/writing. Apparently they block any purchase from Mexico City because now no one can buy anything from here because they don’t let you add your mexican credit or debit card because “there was an unexpected error” and when you finally made it, they cancel it “due to an availability issue or your request.”, but when you look again for your product is still there, obviously available. And when you really made it, your package takes several weeks to arrive and when you try to contact them they say that is your fault or your responsability if the package doesn’t arrives and there will not be refund of your money if the package get lost in the process. But even with all this nightmare, I really love their clothes, so I’m hoping that maybe one day they change all the staff and the bad attitude against all the people that the only thing that they want is to buy their clothes.
read more
Stacey Gabrielle Corominas
Unexpected Customer Service
Reviewed on 2021-02-27T17:32:16
I am very sad to be writing this horrible review since I have been an AE shopper for years and love the product.Literally almost all my clothes come from AE and Aerie. Unfortunately I have had a horrible experience with them when they refused to refund me on an item that I never received. I recently had issues with the last two orders I had with delivery which I called customer service about. The first issue was resolved quickly when I called the customer service line, but emailing them is a different story. It doesn't seem that they read very carefully or care about the issue. The first issue I had was that I only received 7 out of 8 items. On the order list, it said it was all delivered and the list showed one of the items twice (which I'm guessing is just a glitch on the app?) Someone responded to my email saying they refunded the item and to send the wrong item back (clearly did not read carefully). I really just wanted them to send the missing item so I called the customer service line where I explained in more detail and they were able to re order me the missing item. I also told them about the second order that was missing. I was told by a representative to give it a couple more days because sometimes carriers will mark it as delivered before even delivering it, which is unacceptable. She told me I could call to resolve this issue if I still didn't receive the item in a couple days which is exactly what I did. I emailed the customer service line letting them know this. I was responded with,
"Thank you for contacting American Eagle. I do apologize for any concerns with this shipment. We're always delighted to assist the best we can. Due to the order history at this address, we are not able to issue a refund for missing items or packages. For future orders, we recommend considering an alternate shipping address to ensure your package is successfully received. "
I wrote back asking what they meant by "due to the order history of this address" since I didn't have any issues with my orders before except for the last two orders. I have emailed them several times and each time I get the same answer and no explanation to what they meant. I called the customer service line and unfortunately they could not do anything about it since I got that email making it final. THIS IS THE WORST CUSTOMER SERVICE and did not expect it at all from this company since I have never had issues before. I refuse to pay for an item that I never even received. I am extremely disappointed and sad to say goodbye to shopping here. My issue was finally resolved by calling the credit card company to let them know the issues I've been having with American Eagle Outfitters. Great merchandise, but very bad customer service.
read more
Kelly
Don't offer curbside pickup if it's not really available.
Reviewed on 2021-02-18T21:15:22
My nephew wanted pants from AE for his birthday. I ordered online. The clothes are expensive and shipping prices are ridiculous.I was given the option for free delivery to the store with curbside pickup. I'm not afraid of Covid but I am physically disabled so I picked curbside. I was kept informed on the status of my order. Pickup date was accurate. Instructions for pickup were simple. I went to the mall, parked where I was instructed and called to say I was there. I was then informed that location didn't do curbside pickup. I had to find another parking spot, get my walker and go in the mall. It was a long and painful walk. There were 3 young, physically capable employees standing around doing nothing and no customer's. I should have been informed about no curbside pickup when I placed my order. Or sometime during the week it took for my order to get to the store. This is unacceptable.
read more
Veglover
Absolutely appalling service from start…
Reviewed on 2021-02-18T15:52:11
Absolutely appalling service from start to finish.
Order took over a month to arrive.You have to pay for returns and can’t exchange items, even when the sizing is completely off.
Customer service were rude, argumentative and unprofessional. I was refunded the wrong amount and they refused to rectify the situation. Avoid at all costs.
read more
You May Also Find These Company Reviews Interesting
Healthalliance
Health alliance sells health insurance plans in illinois, iowa, indiana, ohio, and washington with the doctors you trust and local customer service.... More
Category
Health
Manageengine
Manageengine offers enterprise it management software for your service management, operations management, active directory and security needs. download free trial now.... More
Category
Computers Electronics and Technology