Review (August 2025)
Encuentra alquileres vacacionales, cabañas, casas en la playa, alojamientos únicos y experiencias en el mundo entero. todo es posible gracias a los anfitriones en airbnb.
10k
Estimated Revenue
8.2M
Website Visitors
1.4/5
Trustpilot Score
What are the monthly traffic metrics for Airbnb?
6/mo Traffic Growth
-57.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
8M
Time on Site
8.5Mins
Pages per Visit
21.0
Bounce Rate
25%
How fast is Airbnb growing?
Airbnb has grown by -0.5% in the last 6 months according to SimilarWeb.
How do people interact with Airbnb?
Last month, Airbnb received 8M visitors who spent an average of 8.5 minutes on the website and visited 21.0 different pages per session. Overall, 25% of people bounce on the first visit.
How do people find Airbnb?
4.9M people (59%) visit Airbnb directly. 3M (37%) people search for them in Google. Whereas, 96.3k (1%) discover Airbnb through Facebook, Reddit, and YouTube. 127.1k (2%) visitors come from Airbnb's email newsletters. Finally, 9k (0.1%) people come from affiliates and or paid referrals.
Who uses Airbnb?
Airbnb's top market is the Spain and they receive 7.1M (86.5%) people.Then the 2nd is Mexico with 255.9k (3.1%).The 3rd is is Peru with 103k (1.3%).
Traffic Growth (last 6 months)
What do Airbnb's customers say about them?
Review Score
1.4/5
Total Reviews
457
Info
Airbnb5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Isabel Rayas Serrano
Airbnb supporting the marxist and…
Reviewed on 2020-11-15T16:40:06
Airbnb supporting the marxist and terrorist BLM hate group
Alex Garcia Lopez
The worst company to deal with as a…
Reviewed on 2020-11-04T17:30:17
The worst company to deal with as a host. I have never dealt with such a poorly managed company.They deserve to go under.
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Alison
Happy to take your money for Illegal New York Listings
Reviewed on 2020-11-02T16:29:35
I gather from the number of poor reviews on here that AirBnB does not care about Trust Pilot reviews...but oh well here we go....
We booked in March a stay at a New York Manhattan apartment advertised as 'entire place' arriving November this year. When looking into a separate issue we discovered that in New York it is illegal under the Multiple Dwellings Law to let short term rentals to holiday goers. Information regarding this can be found the New York City government website of special enforcement.
Please note in some cases rentals may be legal, but these are more townhouses in Brooklyn Area and not the apartment we have book in Manhattan! New York has very strict laws regarding rentals in the city to protect the locals living there. Even if the listing was legal there are rules that you can only have maximum of 2 paying guests (our booking has 5 paying guests so against the law) and also every person must have full access to the whole apartment and the host has to be staying there with us. We were sold a private ‘entire place’ so even if the listing is legal they are breaking the law by having 5 paying guests and AirBnB has mis-sold us the booking as the host must be present during the stay. If the host is present during the stay it is not private and also that means for safety in following the NYC laws he has to have access to our areas and we have access to his areas.. how is that safe??
This information above is if the listing is legal, which we have proven ours is not legal in the Certificate of Occupancy provided to AirBnB that our apartment we have rented is in a class A building meaning it is illegal to rent as a short term holiday letting as per the Multiple Dwellings Law. The same building is renting multiple apartments and we email the real estate agent who also confirms that AirBnB is strictly NOT ALLOWED. You can prove all this as everything is public records including the certificate of occupancy proving the class of the building and that it is an illegal listing which can be found here bisweb.nyc.gov website.
AirBnB loves to play games with its clients. Its own website flaunts that their whole business is based on the trust of host and guests yet when a customer raises a concern about the legality of their booking they love to ignore you, when they do reply they send you round in circles.
Our case has now been escalated to the legal department of AirBnB and the latest update is that it is awaiting to be assigned to an agent and has been waiting now over a week to be assigned. Our booking goes in less than 19 days and we first raise this issue to AirBnB on the 13th Oct… it took hours of messaging and emails and phone calls everyday to even get our issue raised with the correct department. You get no straight answers from the Customer Service Ambassadors and when we asked if it will even be looked into before we depart… AirBnB confirmed they cannot say if they will get back to us before we arrive and so are happy to send customers to illegal apartments with no reassurance that it follows local NYC laws and safety procedures.
AirBnB is a company that loves to take and hang on customers money to earn loads of interest from it and happily sends customers in to dangerous and illegal situations. They are happy for us in their not replying and ignoring us that we go to New York and could have the department of special enforcement waiting for us on the doorstep.
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jane smith
I have had an airbnb account for years
Reviewed on 2020-10-14T20:30:11
I have had an airbnb account for years. they wanted to run an additional authorization.they already had all of my documents and then told me that my reservation would be confirmed in a few hours and then it went on for 6 more hours and the other rep said the same thing. now, i am stranded during the pandemic without a place and they are absolutely the worst in customer service and with their policies. you cannot rely on them as a guest or as a host.
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Ruth Smyth
WORST COMPANY EVER!!! AIRBNB STOLE MY MONEY!!
Reviewed on 2020-09-12T23:20:12
Likewise to other reviewers, should be minus 5 stars!!!
I’m beyond words at the absolute disrespect,complete lack of any kind of customer service or even acknowledgment of my issue which is basically that Airbnb stole €1800 from my bank account 4 weeks ago and are not responding to pay it back!!!
This is a joke of a company and I warn anyone reading this to NEVER BOOK WITH THIS COMPANY! There is no service and you could end up in a dangerous or critical situation with no support from these guys!
My own situation is awful, stressful, time consuming and so frustrating but I am home and safe and thankfully was able to rely on friends and family for help!
I booked accommodation 2 days before a trip to Malta, the host in question declined as it was only 2 of us in a large property.
All okay with me, my friend found another property through HolidayLettings.co.uk and we were happy with that and treated so well with AMAZING customer service throughout.
BUT!! Airbnb charged me the full + €1800 for the full cost of the 10 days stay! I contacted the host immediately and she tried to cancel at her side but couldn’t, I couldn’t cancel at my side as I would be charged for cancelling so we both contacted Airbnb - easy right?! A bloody joke!
I opened a ticket with them and she also called and mailed support.
I rang or emailed support every day of my holiday with no reply. I called again and quoted my ticket # and asked to speak to management, the lady said she would update my ticket that was with another team..the team that was not answering me for two weeks solid!
I resorted to posting on twitter about my anger at situation and threatened legal and media approach to get my money back. ONLY then did another (different team!) reply and say they have (again!) added to my open ticket and sorry for inconvenience! But To wait because they have a queue and my item is critical apparently!?!!
I’m at week 4 now, they only reply when I threaten legal or media again, same message, no actual actions.
It seems they employee enough people to answer angry messages on media but seem no one is actually trying to fix ILLEGAL activity like stealing from a persons account!
So here I am, €1800 down for a service I never received, that hosts house ended up showing me booked in there for ten days so she couldn’t rent to anyone else...it’s a circus and no one is doing anything!!
I’m resorting to my bank taking a dispute against them to try get money back but it can take weeks more.
I did nothing wrong, I followed process to open ticket immediately I called and messaged as did the host and still I’m in this situation. Thankfully I have help, but if I didn’t I could have been stranded in Malta or without food or rent money right now because they cannot fix a simple issue.
I spent my whole holiday trying to fix this, it ruined my only time away this year, I was on to them everyday and worrying about money and having to borrow throughputs it was extremely stressful every day wasting time and energy trying to get my money back.
I will be suing for return of money, stress, wasted time, emotional distress, and legal fees...
I WARN EVERYONE! - DO NOT USE THIS COMPANY THEY WILL ROB YOU OR LEAVE YOU STRANDED!
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Maria Elena Navarro
Complaint against Airbnb and host
Reviewed on 2020-09-11T20:21:53
Hi,
I've just wanted to tell you about my first and maybe last experience in Airnbnb.
I rented for 6days an apartment in Málaga.
Second day I noticed about one cockroach.
I asked the host please to buy a killer insectrol.
He did it but next day he decided with no permission to fumigate.
Possibly he thought it was to the best.
It was the worst thing as I saw more and more.
At 9pm on Friday I told him to leave, as place was inhabitable.
He said he would cancel for me and would give me the refund of the full 3 nights.
He had bad manners when I said he should not rent place in those conditions.
He also cut off any way to communicate with him.
He did not cancel and didn't refund any money.
He didn't offer any alternative accommodation or any solution.
I had to talk later with Airbnb that have me only 2 nights and a voucher with a bit of money.
They said that is because I left Friday night and did not take any photo.
Again small print that almost nobody check.
I put obviously bad review but his answer was a collection of lies against me in a hateful way that surprised me.
Just be careful with Airnbnb and
non professional hosts.
Take photos when you see something that doesn't look right.
Report to the company not the host.
Hola,
Queria indicaros mi primera y quizás ultima experiencia en airnbnb.
Alquilé un apartamento por 6 días en Málaga.
El segundo día vi una cucaracha.
Le pedí al dueño qué por favor comprara un insecticida ya que el anterior se había gastado y a mí me dan mucho asco.
Luego él decidió fumigar sin permiso porque pensaria que era lo mejor.
Fue peor porque salieron al día siguiente muchas más para mi horror.
Le dije que me cancelara las 3 noches restantes porque yo no podia estar en un sitio así y no tenia batería en el móvil para cancelar y me dijo que no se me cobrarian desde esa noche.
Además cuando le dije que no tendria que alquilar en esas condiciones, me dijo que yo no le tenia que decir cómo manejar su negocio.
Se fue tras sacar un cubo lleno de esas cosas y ni me respondió los mensajes ni llamadas cuando vi que no me cancelaba la reserva. Cortó toda comunicación conmigo.
Me devolvieron dos noches y una limosna de 18 Libras ya que se agarran a qué esa noche me fuí muy tarde.
Dicen que tenía qué haber hecho fotos y notificarlo a airnbnb desde que apareció la primera.
Eso poca gente lo sabe y a eso se agarran.
Le puse una mala opinion obviamente, por estado de la vivienda y por comportamiento del anfitrion.
Él ha puesto otra en mi contra con mucho odio diciendo un montón de mentiras sobre mí.
La verdad es que estoy muy desengañada y dudo use de nuevo la compañia, no lo sé.
Ya sabeis, fotos y a denunciar el problema a la compañia Airbnb y no al anfitrion.
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Chris Kavanagh
AWFUL
Reviewed on 2020-05-11T20:58:04
AWFUL COMPANY
Sara G. P.
If something goes wrong, Airbnb will make it worse / Si algo va mal, será peor con Aibnb
Reviewed on 2020-05-09T11:44:09
ENGLISH: Terrible management of the covid-19 situation, terrible customer support.No supervision whatsoever of the veracity of ratings and reviews, especially with the so-called 'superhosts'.
Airbnb.es unilaterally decided that the covid-19 pandemic is not a major cause force to cancel a rent, despite pandemics being on their list for major cause forces. I had to leave my long-stay apartment because of the covid-19 lockdown, and their solution was to pass the decision of wether I should be reimbursed to the hosts (they obviously did not reimburse me, which means Airbnb gets a share of the money too). I was with customer support for more than a week trying to solve this mess. They are unprepared and terribly slow and inefficient. It makes you wonder if this is on purpose to make you let go of the issue out of desperation with them.
The other major issue with Airbnb is I found several reviews/ratings that are obviously FAKE in two superhost profiles. I noticed this by paying attention for 10 minutes to their ratings, which made absolutely no sense. I was very surprised by this as I really believed (as a lot of people do) that it is virtually impossible to cheat on Airbnb ratings and IDs. I don't see the point of Airbnb having a copy of my ID if the one thing they are supposed to use it for is not happening.
SPANISH: Terrible gestión de la situación de la covid-19 y pésima atención al cliente. No se supervisan en absoluto la veracidad de las reviews, especialmente las de los 'superhosts'.
Airbnb.es decidió unilateralmente que la pandemia de covid-19 no es una de las causas de fuerza mayor para cancelar un alquiler, a pesar de que las pandemias están en su lista de causas de fuerza mayor. Tuve que dejar mi apartamento de larga estancia debido al confinamiento por covid-19, y su solución fue pasar la decisión de si debía ser reembolsada a los anfitriones (obviamente no me reembolsaron, lo que significa que Airbnb también ganó dinero con mi cancelación). Estuve con el servicio de atención al cliente durante más de una semana tratando de resolver este desastre. No están preparados y son terriblemente lentos e ineficientes. Llegas a preguntarte si lo hacen a propósito para que pases del tema.
El otro problema importante con Airbnb es que encontré varias reseñas que obviamente son FALSAS en dos perfiles de superhost. Me di cuenta de esto prestando atención durante 10 minutos a las reseñas, que no eran nada coherentes. Me sorprendió mucho esto, ya que realmente creía (como mucha gente) que es prácticamente imposible hacer trampas en las reseñas de Airbnb, mucho menos falsificar perfiles. No entiendo por qué Airbnb te pide una copia de tu DNI o pasaporte si no lo van a usar para asegurar que los perfiles son reales y no hay juego sucio.
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