Review (August 2025)
Site officiel air france. réservez votre billet d'avion au meilleur prix. 100% modifiables et remboursables. retrouvez nos vols us: ny, miami, los angeles et bien d'autres.
18.93B
Estimated Revenue
7.67M
Website Visitors
1.6/5
Trustpilot Score
What do we know about Air France?
Estimated Revenue (2020)
$18.93B
Total Employees
22000
Founded
1933
Industry
Airlines Aviation
Location
Tremblay-en-France, France
About
Air France: Tous les vols en France, ainsi que les vols entre les régions françaises et l’Europe, sont proposés sous la marque Air France, et effectués par Air France ou sa filiale HOP!. Découvrez notre offre de billets d'avion et vols pas chers!
What is Air France's Revenue?
Air France's estimated revenue for 2024 is $18.93B.
What does Air France do?
Depuis 1933, la compagnie Air France porte haut les couleurs de la France à travers le monde entier. Avec une activité, répartie entre le transport aérien de passagers, le fret, la maintenance et l'entretien aéronautique, Air France est un acteur majeur du secteur aérien. Plus de 45 000 collaborateurs se mobilisent au quotidien pour proposer à chaque client, une expérience de voyage unique. Air France, KLM Royal Dutch Airlines et Transavia forment le Groupe Air France-KLM. Le Groupe s'appuie sur la force de ses hubs de Paris-Charles de Gaulle et d'Amsterdam-Schiphol pour offrir un vaste réseau international. Son programme de fidélité Flying Blue rassemble plus de 17 millions d'adhérents. Air France et KLM sont membres de l'alliance SkyTeam qui compte au total, 19 compagnies aériennes. Air France place la santé et la sécurité de ses clients et de ses personnels au cœur de ses préoccupations. Avec Air France Protect, son engagement sanitaire, la compagnie a instauré les mesures sanitaires les plus strictes pour un voyage en toute sécurité. Air France s'est fixé des objectifs ambitieux en matière de développement durable et travaille à réduire et compenser ses émissions de CO2. Dans le cadre du programme Horizon 2030, la compagnie s'est engagée à réduire de 50% ses émissions de CO2 par passager-kilomètre d'ici à 2030 à travers des investissements importants en faveur du renouvellement de sa flotte par des avions de nouvelle génération, l'utilisation de solutions innovantes pour réduire sa consommation de carburant ou encore l'utilisation progressive de carburants alternatifs durables. Plus d'informations sur : corporate.airfrance.com
What are the monthly traffic metrics for Airfrance?
6/mo Traffic Growth
70.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
8M
Time on Site
6.3Mins
Pages per Visit
7.0
Bounce Rate
26%
How fast is Airfrance growing?
Airfrance has grown by 86.4% in the last 6 months according to SimilarWeb.
How do people interact with Airfrance?
Last month, Airfrance received 8M visitors who spent an average of 6.3 minutes on the website and visited 7.0 different pages per session. Overall, 26% of people bounce on the first visit.
How do people find Airfrance?
4.3M people (56%) visit Airfrance directly. 2.5M (33%) people search for them in Google. Whereas, 40.9k (1%) discover Airfrance through Facebook, Reddit, and YouTube. 288.5k (4%) visitors come from Airfrance's email newsletters. Finally, 60.4k (0.8%) people come from affiliates and or paid referrals.
Who uses Airfrance?
Airfrance's top market is the France and they receive 6.1M (79.8%) people.Then the 2nd is United States with 249.2k (3.2%).The 3rd is is Netherlands with 215.4k (2.8%).
Traffic Growth (last 6 months)
What are Airfrance's ads on Google?
Google Ads
Lille Nice pas cher dès 32 € A/s - Billets d’avion sur vols Nice
https://www.airfrance.fr/vols/lille+nice
Des Vols Directs Tous les Jours. Gagnez du Temps avec Air France® ! Air France® agit...
Caen Nice pas cher dès 86 € A/s - Billets d’avion sur vols Nice
https://www.airfrance.fr/vols/caen+nice
Air France® agit pour vous permettre de voyager mieux et durablement. Découvrez nos Offres. Organisez vos voyages avec sérénité et modifiez vos billets sans frais supplémentaires. Offres Exclusives. Destinations: Paris, Nice, Toulouse, Bordeaux, Marseille.
Keyword: caen nice avion
Nantes Lyon pas cher dès 50 € A/s - Billets d’avion sur vols Lyon
https://www.airfrance.fr/vols/nantes+lyon
Des Vols Directs Tous les Jours. Gagnez du Temps avec Air France® ! Air France® agit pour vous permettre de voyager mieux et durablement. Découvrez nos Offres. Offres Exclusives. Destinations: Paris, Nice, Toulouse, Bordeaux, Marseille, Lille, Lyon, Montpellier, Biarritz.
Figari Paris pas cher dès 61 € A/s - Billets d’avion sur vols Paris
https://www.airfrance.fr/vols/figari+paris
Organisez vos voyages avec sérénité et modifiez vos billets sans frais supplémentaires. Des Vols Directs Tous les Jours. Gagnez du Temps avec Air France® ! Offres Exclusives. Destinations: Paris, Nice, Toulouse, Bordeaux, Marseille, Lille, Lyon, Montpellier, Biarritz.
Toulouse Paris pas cher dès 51 € A/s - Billets d’avion sur vols...
https://www.airfrance.fr/vols/toulouse+paris
Air France® agit pour vous permettre de voyager mieux et durablement. Découvrez nos Offres. Organisez vos voyages avec sérénité et modifiez vos billets sans frais supplémentaires. Offres Exclusives. Services: Presse Gratuite, Menus à la carte.
What do Airfrance's customers say about them?
Review Score
1.6/5
Total Reviews
1153
Info
Air France5 Star
20.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
70.0%
Read reviews that mention
Lydia Tree
Unflexible system
Reviewed on 2021-05-20T15:41:09
I am really disappointed with the customer service of Air France. My flight is scheduled from Cancun via Paris to Copenhagen.In their email, they claim that changes can be done without any problem. As a Flying Blue member and frequent flying customer, I tried to change my flight from Cancun to Paris with the end destination Hamburg. After 5 calls and 5 people telling me different things, I have to hope that the airport in CDG allows me to pick up my luggage in Paris so I can catch the flight to Hamburg. The system is super unflexible and would send my luggage to Copenhagen even I am not on the flight. I could not change my final destination and either cancel the last flight from Paris to CPH. So I will need to try to convince the staff in Cancun to send my luggage to Paris only so I can pick it up. The lady on the phone claimed that they will charge me for it. What the heck? I am making room for another passenger to take my spot from Paris to CPH and I do not even ask for any refunds, just to check out my luggage in Paris and they want to charge me. Really disappointing, I hope the staff in Cancun is more flexible and allows me to pick up my luggage in Paris, otherwise it will go to CPH while I am in Hamburg. Great!! Customer Service could not come up with another solution, the only option was buying a new flight for 2.500 EUR. Lovely!
I have a Mexican boyfriend and fly at least 2 times a year to Mexico and normally via Air France. This is over now! I should probably support Lufthansa instead. Never had problems with them!
read more
Rafael Zachary
Good service
Reviewed on 2021-05-19T10:28:23
Good service, food and comfort.
Massimo Bianchini
They lost my baggage and when they gave…
Reviewed on 2021-05-19T08:49:27
They lost my baggage and when they gave it back to me one day later it was completely damaged
AJ
Dreadful airline
Reviewed on 2021-05-13T18:10:17
Dreadful airline - bag lost and when it finally turned up I found my medical supplies tin crushedinside and my metal torch broken into 5 pieces - put in a claim which they refused to settle stating I should not place fragile items in my (hard shell) luggage - WTAF - a tin and its contents ? whoever broke it must have kicked it around the baggage hall to cause such damage !
Their systems and staff are devoid of logic, common sense or communication skills. I'll be giving this airline a very wide berth in future.
read more
Daniel Don
Airfrance klm is the best airline in my…
Reviewed on 2021-04-28T16:21:36
Airfrance klm is the best airline in my own opinion in Europe. Their customers benefit programs haveno competition.
read more
PR
Worst experience ever!
Reviewed on 2021-04-21T06:11:12
We arrived 2 hours and 20 minutes before the departure of pur flight Geneva-Kansas City (via Paris and Detroit)and the Geneva’s airport was almost empty. Almost empty except for the Air France/KLM counters where the line and the waiting time was very long. We thought that was related with the Covid-19 situation and waited patiently our moment for the check-in.
When we arrived at the the counter they asked us three documents: ESTA, marriage documents (we are an American-Swiss couple) and a PRC Covid-19 negative test. We had all three documents and the lady at the counter, very slow but polite, told us that the ESTA wasn’t valid and we have to see with the person in charge. The ESTA was valid till October 2021. So we waited again and, less than one hour before departure, we look with the person in charge of this kind of problems (Anne) that called Paris to “forced the system”. She couldn’t find a solution and tell us to go to an other counter to book an other flight because it wasn’t possible for us to get on the plane. We were shocked! To be honest we get really nervous, we had 30 minutes to go through the security and reach the gate, and we explained that wasn’t our fault because we had all the documents requested. That was impossible that we gonna miss the flight because Air France had a problem to enter the ESTA informations. The ESTA still valid and they verify that directly on the website of the American government. The women at the counter told us “you have to calm down because isn’t my fault, I call Paris and they can do nothing, I already finish my day and still here to speak with you...”. When we told her that was her job to get us on a airplane after we paid big money, do all the stuff requested and be polite (we probably get angry but we didn’t insult anyone)... SHE LEFT THE COUNTER AND GO HOME! WITHOUT TELLING US WHAT TO DO!
And other Air France/KLM employee came and called an other office in Paris and they find a way to get us the boarding pass for the first step of our flight (just from Geneva to Paris) telling us to see with their colleagues in Paris! Of course the solution was possible but zero apologies. This 10 minutes before the gate close.
Extra big surprise we had to pay for our checked luggage even if we spoke with Delta (we bought the tickets via Delta’s website) and they assured us about a first checked luggage for free... we don’t know if the problem come from Delta or Air France but we didn’t have time to complain we had 10 minutes to pay, go through security and run to the gate...
Arrived in Paris CDG we tried to find a Customer Service in the terminal 2 E (K). We found three counters and just one had a person from Air France. We wait on the line (three people) and she told us “I’m sorry but is my lunch break... but you can find someone to the other Customer Service”. We walk again to the other counter and... the desert! No one showed up for 45 minutes! Not one on three Customer Service counters! In Paris CDG airport! Insane! We finished to go to the gate without boarding passes for the Swiss citizen... the American person get the boarding pass at the Air France Lounge! Air France Lounge!
When they open our gate we went there to receive the boarding passes but... but they told us that was impossible to get on the flight because the ESTA number, also if it was valid for the American government! The women at the counter ask us to calm down and go somewhere else to find a solution! This even before we began to get nervous! We literally lost our aplomb and began to tell her to do their job and find a solution. Nothing! She didn’t care at all just repeating “is not our fault” when was clearly their system fault!
We were lucky because someone of the US Embassy was there and come to help us explaining to Air France staff that for the American government also the Swiss person had the right to catch the flight and enter the USA. He asked to call someone to find a solution (using his name and position). Very slowly, while the other passengers were waiting in the bus, they do some calls and find a solution to get us the boarding passes and get on the plane. Again... no apologies! Nothing... Just looked us like we were a problem!
Just to finish the story we arrived in the USA and we had zero problems to pass the border controls and get the stamp on the passport in less than 5 minutes!
We can understand that is a stressful job in a stressful time but it’s a shame for a company like Air France. No help, no solutions, bad attitude, no apologies, lie over lie, bad service,... A DISASTER! After this flight we really hope to don’t have to flight anymore with Air France! What a shame!
PS: of course we wrote to the customer service and they didn’t contact us... what a surprise!
read more
Ivika K. Jürimäe
Definitely The WORST Airline ever!
Reviewed on 2021-04-15T01:08:17
Definitely The WORST Airline ever!
We had flights Nice - Costa Rica, onwards was lovely as it was carried via Copa Airlines.Return flights however... were delayed for 2 days (!!), then Costa Rica to Paris was delayed for 1,5 hours, in which case we nearly missed (meaning literally in minutes) our next flight back home, no assistance what so ever, nobody cared! As I was running breathless, reached to boarding desk, flight attendants asked how far my husband is (with carrying all the baggages), 'if he's far, we can't wait' (?!). Finally arrived to Nice, our luggage was disappeared! We made a claim, which took us another 1,5h. Luggage arrived day after, BROKEN, in which case we also missed our work documents for the presentation, we needed to cancel on the same day.
Now, making claim regarding 2 day delay, I was obviously given most convinient answer 'due COVID', as not to pay compensation. I filed claims, which were closed immediately, with no response, as I was asking proof of the delay, because air carrier is obligated to give proof of flight cancellation or delay, to the passengers - Regulation (EC) No 261/2004 art.5. p.4
In case they don't have valid proof, air carrier needs proceed with the compensation according to Regulation (EEC) No 295/91
Not to mention, 'canceled due healthy reason' as reserved flight, meant that next flight, as people didn't purchase seats, all of us were seated mixed with everyone, families, children, couples, you name it, during COVID!! All of us were quite anxious as flight was over 10h, sitting in completely full aircraft, between strangers!
read more
श्येन99
One of the best flights I had...flying…
Reviewed on 2021-04-07T10:45:41
One of the best flights I had...flying business class from Bangkok to Milan. Fantastic crew and superb meals.Dinner and breakfast were served as if out of a restaurant rather than the usual pre cooked taste of most aircraft meals. Really a worthwhile experience during a difficult time for airlines. Please pass my sincere appreciation to the crew of AF 165 on 5th April to Paris transit to Malpensa.
read more
You May Also Find These Company Reviews Interesting