Review (August 2025)
Scopri il sito ufficiale alessi.com. acquista le ultime collezioni di prodotti di design per la casa
31.91M
Estimated Revenue
369.84k
Website Visitors
2.7/5
Trustpilot Score
What do we know about Alessi?
Estimated Revenue (2020)
$31.91M
Total Employees
260
Founded
1921
Industry
Design
Last Funding Date
Private Equity Aug 2019
Location
Omegna, Italy
About
Alessi: Alessi, Fabbrica del Design Italiano. Scopri la storia, i Designer, le collezioni e acquista online i prodotti per la casa ideati e prodotti da Alessi.
What is Alessi's Revenue?
Alessi's estimated revenue for 2024 is $31.91M.
What does Alessi do?
Alessi is a family business established in 1921 in Omegna, by the Lake Orta side, in Northern Italy. Started as a workshop for the manufacturing of brass and German silver sheets, in its almost centuries-old history Alessi has evolved into being recognized as one of the "Italian Design Factories", able to apply the abilities it achieved in this field to several product typologies. Alessi, an internationally oriented and change ready company, has at the same time deep roots into the cultural traditions of its territory, towards which it feels consciously obliged. Still today, in fact, Alessi is a byword for machine-aided handicraft. Our mission is to translate into the industrial production our talent in Design Excellence, that is the pursuance of cultural, aesthetic, executive and functional qualities. Our commitment is to work constantly onto a boundary line, in balance between the most advanced expressions of the international creativity and people's wishes, their need for Art and Poetry.
What are the monthly traffic metrics for Alessi?
6/mo Traffic Growth
50.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
370k
Time on Site
2.8Mins
Pages per Visit
4.0
Bounce Rate
44%
How fast is Alessi growing?
Alessi has grown by 105.9% in the last 6 months according to SimilarWeb.
How do people interact with Alessi?
Last month, Alessi received 370k visitors who spent an average of 2.8 minutes on the website and visited 4.0 different pages per session. Overall, 44% of people bounce on the first visit.
How do people find Alessi?
134.3k people (36%) visit Alessi directly. 205k (55%) people search for them in Google. Whereas, 9.9k (3%) discover Alessi through Facebook, Reddit, and YouTube. 2.9k (1%) visitors come from Alessi's email newsletters. Finally, 7k (1.9%) people come from affiliates and or paid referrals.
Who uses Alessi?
Alessi's top market is the Italy and they receive 84.2k (22.8%) people.Then the 2nd is United States with 57.6k (15.6%).The 3rd is is Germany with 40.2k (10.9%).
Traffic Growth (last 6 months)
What are Alessi's ads on Google?
Google Ads
Alessi®
https://us.alessi.com/
The Factory of Italian Design. Discover the new collections and buy online the home products crafted by Alessi®. Sign up to receive the newsletter: 10% off your first purchase. Made in Italy. Free shipping over 50$ Guaranteed quality. Original design.
Alessi® Moka - Up to 40% off
https://us.alessi.com/search?q=mu
Shop the Alessi® Summer Sale: up to 40% off on selected products.
Alessi Official | The Design Factory | Your Perfect Gift | alessi.com
https://www.alessi.com/cy_en/product/the-perfect-gift.html
Choose the uniqueness of Alessi products for your perfect gift. Shop now online. Original Design. Flexible Payment. Made in Italy. Quality Guarantee.
Alessi Centerpiece | Discover Our New Online Store | alessi.com
https://www.alessi.com/us_en/catalog/category/view/id/549
Choose the Unique and Original Design of Alessi's Centerpieces. Original Design. Quality Guarantee. Flexible Payment. Made in Italy.
Alessi Shop Online - Buy Online Alessi Products - alessi.com
http://store.alessi.com/usa/en-gb
Discover a Wide Choice of Design Items, Visit the Website Now! Categories: Kitchen, Table, Electrical Appliances, Living…
What do Alessi's customers say about them?
Review Score
2.7/5
Total Reviews
33
Info
Alessi5 Star
20.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
George Edelstein
Don't Count on Alessi for Help
Reviewed on 2021-05-19T20:08:24
When I first phoned Alessi USA Customer Service, I spoke with James Soder who seemed understanding and empathetic.I had turned on the wrong burner and scorched my partner's empty kettle [Michael Graves 9083--I had told him 9093 but later corrected it], melted the bird and the plastic cap. While the instructions suggested this ruined the kettle and couldn't be fixed, a YouTube video of an Alessi executive suggested the opposite. I asked Mr. Soder if I had to replace the kettle or, if not, how to clear up the discoloration of the base and interior and I would order replacement bird and cap. He asked me to send photos which I did. After several phone voicemails and emails to him including the suggestion I would negatively review should I not get an answer, I have still not heard back. It has been several weeks now. I thought my questions were pretty basic and was willing to either replace parts or the kettle. My experience with Customer Service which started out as positive have spiraled down to extreme disappointment.
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Eoghan Dorman
Package never arrived and customer…
Reviewed on 2021-04-20T11:33:06
Package never arrived and customer service ignoring my emails for a month!
John Paisley
Ordered a set of Edo pans and matching…
Reviewed on 2021-04-10T12:06:45
Ordered a set of Edo pans and matching frying pan. Very happy with products, price and delivery.I was a bit apprehensive after reading other reviews but I had no trouble. Ordered on Monday, shipped from their warehouse in Italy on Tuesday and delivered in UK as scheduled following Tuesday. Fully tracked shipping included in price, and no issues with import duties etc.
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Sarah Faulkner
Alessi Spa UK is not a UK store
Reviewed on 2021-04-09T14:01:46
Alessi Spa UK is not a UK store, charge ridiculous shipping fees that are not shown up front and don’t respond to cancellations.Avoid, avoid, avoid.
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Tim Costello
Absolutely abysmal customer support
Reviewed on 2021-02-02T15:51:10
Absolutely abysmal customer support. I cancelled an order due to the delivery taking far too (over a week,with no delivery notification or explanation for the delay). Customer Support failed to acknowledge my cancellation request, nor any of the follow up emails asking them to confirm they had received the cancellation, until they then notified me the item was on it's way a week later. I was then told I had to send the item back to them to get a refund. They eventually acknowledged I am entitled to a refund and that they sent the item in error, but they still haven't processed this refund weeks later. Last time I purchase anything from them, what a shame.
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Delta Dawn
Kitchen full of Alessi
Reviewed on 2021-01-29T23:00:30
Kitchen full of Alessi! Love the products! Well thought out unique designs, very durable,get compliments frequently, and will likely continue to turn to Alessi mostly for anything table/glass wear. The only complaint I would have is maybe the shipping. Despite free shipping being offered on returns due to some confusion I have had to pay and have read they will return paid shipping back but I just never fussed over it. So it may take a while for them to pick up the package (I started to worry about the 14 day or whatever return policy) but someone did show up after I’d already sent the package. I’ll admit some things such as ex: coffee cups maybe over priced but Alessi has withstood these clumsy hands better than the ikea dinner wear my husband purchased. Thankfully that’s gone now. You pay more upfront but expect a much longer life!!
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Lorenzo Papini
I have ordered a spare part and the…
Reviewed on 2021-01-20T11:21:42
I have ordered a spare part and the spare part had a little defect that was not compromising thefunctioning.
Anyway I have reported that failure to the company that suddenly sent me another spare without any charge.
Customer satisfied.
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Predasaurus
Alessi is a quality brand - Alessi UK is ruining that
Reviewed on 2020-12-22T18:25:34
DON'T: Order from Alessi UK, not even if it's cheaper because there's a discount. It's not worth trying to save a little money in this case.Trust me.
DO: Use Alessi UK's 'Store Locator' to find a genuine reseller of their products, local to you, and order from the reseller instead (even if it'll take a bit longer). That way it's up to your local shop to deal with Alessi, and you have a face-to-face contact should you require customer service (e.g. if you wish to return an item, ask any questions, etc.).
IF: (despite mine and all these other warnings) you do order from Alessi UK, then pay with PayPal in case you ever have problems contacting them and/or getting a refund.
From what I've read, my experience wasn't as bad as other peoples' on this site, but it was terrible for what you expect from a brand like Alessi.
26/11/2020 - I ordered from Alessi UK because of Black Friday sales and I thought it would be quicker and better because of Covid19.
30/11/2020 - Item Dispatched.
03/12/2020 - DHL delivers item to incorrect address (despite being tracked and signed). I contact Alessi using the online contact form (no response). FYI their phone number didn't work.
05/12/2020 - I email alessi.uk@alessi
08/12/2020 - I email help@alessi (no response).
09/12/2020 - I finally get a response from alessi.uk@alessi telling me my order number was associated with an order back in August, so I had to send proof of my order.
18/12/2020 - After a slow back and forth, Alessi contacting DHL and getting no response, they assume the package is lost and agree to refund me. This would not be such a problem had I not read about issues with Alessi deliveries through DHL before. Clearly a longer-term solution is needed.
To be clear - I am not saying that the Alessi brand is bad as a whole, in fact I'm very happy with the Alessi product that I eventually managed to get!
What I am saying is that Alessi UK is tarnishing a good brand as it is a clearly badly managed branch of the company. They seriously need to improve the quality of their website and customer service to better reflect the quality of their products.
Alessi UK needs to:
• Fix their phone number so that customers can call it and someone will answer.
• Give each order a unique order number to avoid duplicates on their system.
• Add a 'Refund' section to the website. Currently there is only a 'Return' option, which obviously doesn't apply to those who don't receive their package.
• Have someone reply to all email addresses, or make it clear which one you should use if you're only going to respond to one. And responses within 1 working day would be ideal.
• Use an alternative courier service, or have a serious word with DHL. Clearly there is some level of incompetence on their end if they mess up deliveries that are both tracked & signed. If expensive products are being 'lost' regularly then clearly DHL isn't good enough.
Until Alessi UK either cleans up their act, save your time and go through a reseller. The reseller can put their money down first and deal with the problems (should any arise), but you'll never know about it since you won't be the one dealing with it, and you'll only pay once you have the product in front of you.
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