Review (August 2025)
Alibaba cloud offers integrated suite of cloud products and services to businesses in america, to help to digitalize by providing scalable, secure and reliable cloud computing solutions. try for free.
401.33M
Estimated Revenue
2.04M
Website Visitors
1.9/5
Trustpilot Score
What do we know about Alibaba Cloud?
Estimated Revenue (2020)
$401.33M
Total Employees
4200
Founded
2009
Industry
Internet
Location
Hangzhou Shi, China
About
Alibaba Cloud: Alibaba Cloud offers integrated suite of cloud products and services to businesses in America, to help to digitalize by providing scalable, secure and reliable cloud computing solutions. Try for Free.
What is Alibaba Cloud's Revenue?
Alibaba Cloud's estimated revenue for 2024 is $401.33M.
What does Alibaba Cloud do?
Established in September 2009, Alibaba Cloud develops highly scalable cloud computing and data management services providing large and small businesses, financial institutions, governments and other organizations with flexible, cost-effective solutions to meet their networking and information needs. A business of Alibaba Group, one of the world's largest e-commerce companies, Alibaba Cloud operates the network that powers Alibaba Group's extensive online and mobile commerce ecosystem and sells a comprehensive suite of cloud computing services to support sellers and other third-party entities participating in this ecosystem. Follow us: Twitter: www.twitter.com/alibaba_cloud Facebook: https://www.facebook.com/alibabacloud/
What are the monthly traffic metrics for Alibabacloud?
6/mo Traffic Growth
-8.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
2.4Mins
Pages per Visit
2.0
Bounce Rate
59%
How fast is Alibabacloud growing?
Alibabacloud has grown by -16.2% in the last 6 months according to SimilarWeb.
How do people interact with Alibabacloud?
Last month, Alibabacloud received 2M visitors who spent an average of 2.4 minutes on the website and visited 2.0 different pages per session. Overall, 59% of people bounce on the first visit.
How do people find Alibabacloud?
527k people (26%) visit Alibabacloud directly. 1.1M (53%) people search for them in Google. Whereas, 30k (1%) discover Alibabacloud through Facebook, Reddit, and YouTube. 104.6k (5%) visitors come from Alibabacloud's email newsletters. Finally, 57.6k (2.8%) people come from affiliates and or paid referrals.
Who uses Alibabacloud?
Alibabacloud's top market is the China and they receive 587.7k (28.9%) people.Then the 2nd is Indonesia with 202.4k (9.9%).The 3rd is is United States with 130.5k (6.4%).
Traffic Growth (last 6 months)
What do Alibabacloud's customers say about them?
Review Score
1.9/5
Total Reviews
46
Info
Alibaba Cloud5 Star
5.0%
4 Star
10.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Janko Pesjak
I am very sorry not to check Trustpilot…
Reviewed on 2021-05-03T07:42:22
I am very sorry not to check Trustpilot yesterday. I made account setup days ago and yesterday I pay 1 mio SMTP mails for 200+$.Indeed they dont recalculate VAT but OK. Today account is still on 62.000 starting quota, smtp credentials doesnt work (domain is verified), chat also closed. I put ticket on support and Ill wait for 1 day otherwise Ill dispute on paypal. Very poor customer service, slow not "existend" indeed.
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Herbert Gruber
just bad
Reviewed on 2021-04-27T12:36:30
its just bad and buggy
well Ok
I’ve never heard of this company yet I…
Reviewed on 2021-04-23T16:03:46
I’ve never heard of this company yet I had to cancel my card because they kept trying to take $1 each time.I tried to call customer service but nobody would answer.
read more
olivier
Pretty terrible as of 2021
Reviewed on 2021-03-15T03:58:03
Use the 4 major Cloud providers and so far.
Pros:
- Monthly commitment.
- Services that goes throughthe great firewall for better cross-border connectivity with China.
Cons:
- Inexistant support and incapable of speaking English
- No transparency on service availability
- Connectivity pricing outrageously expensive due to protectionism that prevent any kind of competition.
- Terrible performance on the entry-level instances
- Documentation and UI translation issues (Chinese here and there at time)
- Take it or leave it mentality.
Note: All the good review are from employees. A quick due diligence is required.
read more
Aleksey Bobnev
Awful first-time customer experience
Reviewed on 2021-02-27T09:42:05
Signed up for a free trial. Didn't receive anything. Opened a support ticket and was prompted to send a LOT of personal information for ID verification,including passport and bank statement.
Never seen anything like this before with other hosting services and cloud providers.
Don't waste your time, just use any other reputable cloud provider from top3. I can confirm that top1 company's support is much better and the experience is nicer to customers than Alibaba ever could be.
DeepL translation for our Chinese friends:
注册了免费试用。没有收到任何东西。打开支持票据，被提示发送大量的个人信息进行身份验证，包括护照和银行账单。
从来没有见过这样的事情之前与其他托管服务和云供应商。
不要浪费你的时间，只要使用任何其他信誉良好的云提供商从top3。我可以确认，top1公司的支持比阿里云好得多，对客户的体验也比阿里云好。
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Kevin Stone
Good!
Reviewed on 2021-02-11T22:50:42
Easy to use interface, this very important for me. But the system doesn't respond in real time.
Headshop stonia
Alibaba does not care with their customers
Reviewed on 2021-01-19T21:59:46
Let's start from the Beginning.
I bought USD 250.91 on items from a seller named Wenzhou En Ke Jie International on the 03/11/2020.I bought many other items from different sellers and I got all of them, perfect and on time. I was told by the seller I would get my parcel around 13/12/2020. I did not get my parcel by the time I was told. So the maximum i should wait following what trade assurance says is 60 days if it's composed by air/sea shipping. So I waited, I messaged the seller and he did not answer me, I opened dispute on trade assurance for 3 times, in all of them something related to an port nucleic acid test was mentioned as an excuse of the delay and that the seller had shipped my physical package. So I emailed UPS and asked them about my package and about this port nucleic acid test and they answered me that they do not know about this test and they also said the seller only created the label but the physical package was never got by them. There are lots of lies and misinformation, almost 3 months have passed and trade assurance has done nothing to help a costumer. I would love a way to get my money back.
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Brandon
Please stay away from this cloud…
Reviewed on 2020-12-18T08:05:06
Please stay away from this cloud provider, They are stealing users information and selling it to China,that comes to no surprise since it is a Chinese company but asking me to verify my identity with Passport, Drivers License, ID license, and also credit card number which all needs to be sent to a very suspicious email address and the worse part of this is after they were caught selling indian users information to China just 2 months ago, what an absolute joke!!
read more
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