Avoid Amantel if you can. You will regret. Use reliance calling card service. I agree with the point that Amantel is…
Reviewed on 2021-04-06T20:57:59
I agree with the point that Amantel is a fraudulent mindset company. Being their active current customer I am pissed off on them.After I paid them $5 for the first time, the credit card I used for payment was hacked. Second time, one lady called that I am low on minutes,I need to recharge with their new promotion, I asked her to check my minutes left. She would not and kept on insisting I get the new deal. Openly lied to me,I had over 80% of minutes left. Immediately after I hung up after talking to the supervisor, on the same day, some one made attempt to charge the same credit card fraudulently on line. Apparently their website is not secured and your credit card information gets stolen. Either by their known folks or scammers. Some one from Israel used it successfully first time to pay for some paid Google apps, second time it failed to pay for the similar Google apps because I had reported the fraudulent charge and card was hotlisted. Beware of Amantel app. It was proven dangerous to me.read more
Reviewed on 2020-12-19T16:18:31
Worst service ever. Always say line is busy or error occurred. Please don't waste your money.
Cheap yes, but very poor line quality
Reviewed on 2020-12-11T20:35:47
At the time this seemed very cheap / £5 for 60 minutes to Kenya. Initial set up was disastrous as I had to contact Customer Service.None of their access numbers were working. It is true that their agent did stay on the problem but all he could do was say try again tomorrow.
Tomorrow came and without any difficulty after I’d entered PIN/authorisation code and my recipient’s phone number, I was connected. BUT, line quality is very poor and there is obviously a delay in words reaching the other end. To ensure you can hear each other, and know when to talk, you almost need to say “over” when you’ve finished speaking so the other person knows they can start.
I definitely won’t be buying another package. It’s worth pointing out that although I dial a UK-looking number, at the other end the call appears like it’s coming from a Kenyan mobile!read more
Fraudulent International Calling Company Practice
Reviewed on 2020-11-17T13:34:55
Amantel is probably the worst International phone calling company out there. Firstly,I receive only 50% minutes I purchase. I lost minutes on unanswered and dropped calls and after buying minutes, I get error messages that I do not have enough credit to make the call and have to try again for the call to go through. Furthermore, Amantel keeps credit card information without my authorization which is against the Law (under the The US Federal Consumer Credit Protection Act). I started complaining after discovering my loses and my lost minutes credited. The problem is, one must keep tracking the ripped off minutes even though AMANTEL has a record and, you cannot complain after the minutes are depleted. On Oct. 14, 2020 I was frustrated with Pinto, one of Amantel's CS Rep..He acted extremely unprofessionally after I requested my account be credited for lost minutes as a result of the error messages, unanswered and dropped calls. He refused and implied I was lying even after requesting him to check my calling history. I asked to speak to the supervisor Mr. Jonge and Pinto responded Jonge wasn't working and that I shouldn't be expecting him to be working 24/7 and to call another time. Jonge had told me to call him directly at ext. 7020 with unresolved issues. I told Pinto he was the most unprofessional CSR I ever dealt with. I have not dealt with Amantel ever since but I complained to my regular Amantel CSR Karan, and told him I would be writing a bad a review on my overall bad experience.read more
AMANTEL .COM FOR INTERNATIONAL PHONE IS…
Reviewed on 2020-11-15T16:02:28
AMANTEL .COM FOR INTERNATIONAL PHONE IS VERY BAD COMPANY. THEY DO STEAL MINUTES . I USE TO PURCHASE MINUTES FROM THIS BAD CO.I DID NOT KNOW THEY STEALING MINUTES TILL I PURCHASED MORE THEN 400 MIN. WHEN I WAS TRY TO USE IT I GOT RECORDED MESSAGE SAYING I DO NOT HAVE CREDIT FOR THOSE 400 MIN. WHEN I CALLED THEY SAID IF DO NOT USE IT WITHIN 6 MONTHS YOU LOOSE IT. DO NOT EVER BUY ANY MINUTES FROM THIS COMPANY.read more
Amantel.com fraudulently charged my…
Reviewed on 2020-08-03T16:51:52
Amantel.com fraudulently charged my card without my permission after I repeatedly said " I do not need more minutes on my current card".I have reported them to my bank and making sure everyone knows they are corrupt in practices.read more
I purchased minutes from Amantel and…
Reviewed on 2020-06-14T12:01:28
I purchased minutes from Amantel and found their service horrible. Calls constantly dropping after about 10 minutes.Today the number I usually call to initiate my long-distance call was a dead line. After several tries, I contacted their customer service. That representative put me through to his supervisor but I ended up with a dead line. I called back and requested to speak to the supervisor again. I did get him this time but couldn't hear him for the children screaming in the background. Long story short, they would not refund the balance of my account. Their service is horrible and the customer service not professional. I would never recommend them.read more
Reviewed on 2020-05-23T18:44:46
Scam , I had $ 25 credit and 650 min and suddenly I found today that zero balance , I called them and they misbehaved ,no manners for customer service Donot use them , they keep eating my minutes in past and ever charging minutes. bad service. I am tring to report them to better business bureau , rather worst business bureau.read more