Reviewed on 2021-05-12T15:59:20
Highly disappointed in my interactions with this company. I ordered 2 prints, custom mat, frame, etc..and spent $700. The first print arrived fine, the 2nd print arrived 2 weeks later, the wrong size, the wrong mat. When I reached out to customer service they were AWFUL to deal with. You are required to jump thru hoops to explain, show, etc... how they screwed up. I provided order numbers, pictures, etc... and still they were not satisfied and required me to locate my order acknowledgement email, etc... It was a terrible customer service experience. Never never never again will I order from art.com. Terrible customer service.read more
Very pleased with Art.com
Reviewed on 2021-02-12T23:12:43
I have ordered 3 pieces from Art.com and am very pleased. They are beautifully framed. The website is easy to use.The orders were delivered before the estimated date and were very well packaged. I will continue to order from them.read more
Reviewed on 2021-01-27T17:56:43
Fraud
This place claims they offfer a price match in no uncertain terms. I contacted them at Pricematch email address and they claim that they do not offer a price match.I forwarded them their own website which explains the price match guarantee and they said they do not offer a price match. Would be surprised if anyone got their art from this site. Seems fraudulent.read more
Gouged on price + denied frames = insult to injury
Reviewed on 2021-01-18T15:39:21
A few years ago, I purchased two map prints. Now I'd like the frames. I went back online to purchase the frames.Not only will Art.com not sell you the frames after you've purchased prints (you have to buy all at the same time), but I see that the prints now cost a fraction of what I paid for them years ago. I paid just under what prints + frames now cost, for prints only. I wrote to customer service stating my disappointment on both points. They still won't sell me just the frames. I was gouged and still don't have frames. Insult to injury. I can't shop here on principle.read more
very easy order cancellation
Reviewed on 2020-11-29T17:13:13
I just order and about 20h later cancel an order (for some reason) and the cancel it right away,very easily, by chatting, no phone call required.
Not bad compared to all the bad review I see on the customer service.read more
Reviewed on 2020-10-29T10:02:53
Not good framing. We wanted to change the frames for our prints as they were badly framed - some of the text on the front of the print was showing...I mean really? Found out that the prints were actually stuck to foam board and can't be removed. There was no hardboard backing to the frame so the only thing holding the prints to the frame was the foam board.
Overall, the prints were badly framed, are now trash as they can't be mounted in another frame, and the original frame was difficult to disassemble - the metal clips that stop the print falling out the back were stapled in after the print was inserted, consequently the foam board had the clips stapled through it.
A joke of a service, do not use!read more
Cheap posters that end up costing over…
Reviewed on 2020-10-27T02:55:15
Cheap posters that end up costing over $150+ when framed. I will not shop there again.
Very misleading product product description
Reviewed on 2020-10-22T00:15:18
Be aware that what they advertise as limited edition prints signed by the artist are reproductions of limited edition prints with a printed signature and NOT hand signed.This is very misleading advertising as it is not stated and very contrary to what every proper art gallery with respect for them selves do.read more