Reviewed on 2021-05-14T07:16:25
Seamless shopping and returns experience. Always top quality and at a good price, especially duringsales.read more
Poor shipping and customer service practices
Reviewed on 2020-12-14T18:11:32
I placed an order through the Banana Republic website on Nov 29 with "promised delivery" on Dec 11.The tracking through USPS showed "pre-shipment" on Dec 1, and then that they received the item on Dec 11. I contacted BR customer service twice and both times they blamed the USPS and basically said "if it doesn't arrive in a few days get back to us". Terrible! I'm not shopping here again. Expect shipping delays and poor customer service.read more
I love it when I order a piece and it…
Reviewed on 2020-12-02T21:11:40
I love it when I order a piece and it arrives promptly. That's equally as important as the price and quality.Thankfully over all my orders have arrived quite fast so cheers to that.read more
No money back for the confirmed retour!
Reviewed on 2020-11-26T03:58:08
No money back for the confirmed retour!
No answer to my emails regarding this issue!
prices are better than other brands
Reviewed on 2020-07-17T03:21:43
The prices are better than other brand name stores and The quality is good.
Reviewed on 2020-07-02T18:29:42
From 2007-2011 I believe that I spent about $40,000 at Banana Republic. I even visited their luxe store BR Monogram in New York in 2008 and spent thousands.What I loved about BR was that they had a classic yet stylish look to their clothes. They gave you the classic fashionable edge that you couldn’t get from Ann Taylor AND the prices were in-line with the quality. I was fine paying higher prices for the brand. Some time after 2011 their style changed and the quality changed and the prices skyrocketed. I would walk into the store and walk out empty handed. After so many experiences like that I just gave up. After years of absence, last month I decided to order something online from them. I received my order yesterday and I really like the product. But, I can only buy items that are on sale because the prices are still a bit out of my budget and I’m not completely sold on the quality for the higher prices yet.read more
No customer service no response to emails!
Reviewed on 2020-05-22T18:00:46
No customer service at all! I have returned a piece of a merchandise a month ago via Canada Post using their prepaid shipping label and until now I have not received my money back!Tried to contact them via email, no response. Tried to call them and have been kept on hold for over an our, no success in getting through. Even though the tracking system shows they have received the merchandise and the message said I should get my money back 2 to 3 days after, I have not been issued a refund yet. Customer beware!read more
Reviewed on 2020-03-23T21:38:50
Really like this store. Thank you
