Review (August 2025)
55.1M
Estimated Revenue
10k
Website Visitors
1.2/5
Trustpilot Score
What do we know about Bancaja?
What is Bancaja's Revenue?
Bancaja's estimated revenue for 2024 is $55.1M.
What does Bancaja do?
La Fundación Bancaja (en valenciano, Fundació Bancaixa) es una fundación bajo el protectorado de la Generalidad Valenciana. Anteriormente, Bancaja fue la marca comercial de la Caja de Ahorros de Valencia, Castellón y Alicante, una entidad de crédito española de naturaleza fundacional1 y carácter benéfico-social, con el objeto de contribuir a la consecución de los intereses generales, a través del desarrollo económico y social en su zona de actuación.
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What do Bankia's customers say about them?
Review Score
1.2/5
Total Reviews
262
Info
Bankia5 Star
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1 Star
95.0%
Read reviews that mention
Sandra Stewart
Feel like screaming with this bank
Reviewed on 2021-03-30T15:00:59
Feel like screaming with this bank. Being ripped off every month for "services", also the insurances which are linked to a very small mortgage are astronomical.On top of this they charge once a year for credit cards that we never asked for or use. No-one answers the phone, no one replies to emails. The "manager" on the on-line account ignores everything. The worst of the worst. I am trying to find out how to switch my mortgage to another bank and close this down completely. Its difficult trying to sort this out whilst in the UK, but i will be making moves the next time i'm in Spain to get rid of this bank out of my life forever. Please do not use this bank, you will only set yourself up for a lifetime of grief, anger and frustration. Very very bad bank indeed. The actual worst!!
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Peter Harding
Check your bank is customer friendly first!
Reviewed on 2021-03-15T18:17:13
I have had a house and account with Bankia for over ten years. I have sold the house and don't live in Spain.I have been trying to close the account and move any remaining money in the account back to the UK. Seems simple? Not unless you go to their bank by arrangement in Spain! Unhelpful, full of self importance and meaningless clap trap! Avoid them!!!
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Gina C.
Customer since 1997 but can't take it anymore
Reviewed on 2021-03-01T14:35:03
I've been a customer since 1997 and although dealing with Bankia can be annoying even when you live in Spain,when you live outside of Spain it's a complete nightmare. As others have reported, you can be locked out of your account without notice - you don't find out until you go to make a withdrawal or a payment or a transfer and it's denied - at which point you embark on an odyssey that can take weeks of emails (which are mostly never answered), phone calls and form-filling until they finally deign to allow you to access your money again. When Covid hit and they realized that the world economy was going to tank, Bankia started charging me fees I had never been charged before, again with no notice or explanation. They are an incompetent disgrace and the next time I'm able to travel to Spain I will close down the account and find a new bank.
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E.A
Worst bank
Reviewed on 2021-02-22T19:26:43
Worst bank , they charge me 15 euros every month for "services" which I never asked for!!and then they took 30 euros a year as an annual fee? ridiculous. they said the only way to stop them from taking this money from me is to buy their insurance package! this bank has really weird rules and conditions! I took my money out and shut down my account with them. never again.
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TreadTheGlobe.com
My Complaint against Bankia
Reviewed on 2021-02-20T11:59:08
My Complaint against Bankia - Bankia INSIST you VISIT THEIR BRANCHES. This is Very POOR SERVICE from a highly respected bank.I can not login - I can not visit a branch. My reasons are: I typed in old information and got blocked also my government and tge Spanish government will not allow me to visit a branch.
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Peter Cole
Worst bank to deal with. (Especially Bankia in Torrevieja)
Reviewed on 2021-01-26T15:31:53
I have been charged every year for Bankia Mapfrie Vida Insurance, l don’t need and credit card l have never used.Despite contacting the branch nothing has been done. Please be careful of this Bank. They are rip – off bank. I have no good experience with this bank from the word go. Please try another bank.
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Joanne Atkin
no problem with the bankia benidorm branch.
Reviewed on 2021-01-23T18:45:06
I am quite shocked and surprised reading all the bad reviews, I find bankia Benidorm a great bank to deal with.There is a girl there speaks great english and has always been helpful 'Esther'
Never had any issues but must admit we visit the bank or email her.
sad to see such negative reviews
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M Sullivan
Worst bank I have ever used.
Reviewed on 2021-01-08T14:50:11
I was changed to Bankia due to banks buying out other banks, not by choice. Since being with them for 2+ years I have never been able to obtain a statement.!Despite multiple emails to them I still cannot access statements I need to fill in my tax return. Phone calls just ring and ring with no answer or cut off after saying they are 'experiencing technical difficulties'! Worst bank I have EVER used.
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