Review (August 2025)

Bank of the west offers a variety of financial services; including checking and savings accounts, credit cards, auto, home and personal loans. visit us online or at any of our more than 500 branch locations.

2.7B

Estimated Revenue

3.48M

Website Visitors

1.7/5

Trustpilot Score

What do we know about Bank of the West?

Estimated Revenue (2020)

$2.7B

Total Employees

9900

Founded

1874

Industry

Banking

Location

San Francisco, United States

About

Bank of the West: Bank of the West offers a variety of financial services; including checking and savings accounts, credit cards, auto, home and personal loans. Visit us online or at any of our more than 500 branch locations.

Social Links

Alexa Ranking: 9106

What is Bank of the West's Revenue?

Bank of the West's estimated revenue for 2024 is $2.7B.

What does Bank of the West do?

Bank of the West offers banking, credit cards, loans and investment services to individuals and small-medium businesses.

What are the monthly traffic metrics for Bankofthewest?

6/mo Traffic Growth

14.00%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

4.2Mins

Bounce Rate

21%

How fast is Bankofthewest growing?

Bankofthewest has grown by 9.6% in the last 6 months according to SimilarWeb.

How do people interact with Bankofthewest?

Last month, Bankofthewest received 3M visitors who spent an average of 4.2 minutes on the website and visited 4.0 different pages per session. Overall, 21% of people bounce on the first visit.

How do people find Bankofthewest?

2.6M people (75%) visit Bankofthewest directly. 661.5k (19%) people search for them in Google. Whereas, 23.9k (1%) discover Bankofthewest through Facebook, Reddit, and YouTube. 125.6k (4%) visitors come from Bankofthewest's email newsletters. Finally, 25.3k (0.7%) people come from affiliates and or paid referrals.

Who uses Bankofthewest?

Bankofthewest's top market is the United States and they receive 3.4M (97.7%) people.
Then the 2nd is French Polynesia with 34.1k (1.0%).
The 3rd is is Turkey with 13.5k (0.4%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Bankofthewest's ads on Google?

Google Ads

Bank of the West | Zelle® | Payments Made Mobile | BankoftheWest.com‎

https://www.bankofthewest.com/campaigns/personal-banking/zelle.html

Zelle® is a Fast and Easy Way to Send Money to Your Friends and Family. Send Payments with Zelle®. Zelle® Now Available. Transfer Money with Zelle. Try Zelle® On Our App. Services: Request Payments, Send Payments, Split Payments.

BankoftheWest.com | Bank of the West | Zelle® | Payments Made Mobile‎

https://www.bankofthewest.com/campaigns/personal-banking/zelle.html

Zelle® is a Fast and Easy Way to Send Money to Your Friends and Family. Send Payments with Zelle®. Try Zelle® On Our App. Transfer Money with Zelle. Zelle® Now Available. Services: Request Payments, Send Payments, Split Payments.

Keyword: bank of the west mobile app

BankoftheWest.com | Bank of the West | Zelle® | Payments Made Mobile‎

https://www.bankofthewest.com/campaigns/personal-banking/zelle.html

Zelle® is a Fast and Easy Way to Send Money to Your Friends and Family. Zelle® Now Available. Transfer Money with Zelle. Try Zelle® On Our App. Send Payments with Zelle®. Services: Request Payments, Send Payments, Split Payments.

Keyword: bank of the west payment

Bankofthewest.com | Bank of the West | Zelle® | Payments Made Mobile‎

https://www.bankofthewest.com/campaigns/personal-banking/zelle.html

Zelle® is a Fast and Easy Way to Send Money to Your Friends and Family. Try Zelle® On Our App. Send Payments with Zelle®. Transfer Money with Zelle. Zelle® Now Available. Services: Request Payments, Send Payments, Split Payments.

BankoftheWest.com | Bank of the West | Zelle® | Payments Made Mobile‎

https://www.bankofthewest.com/campaigns/personal-banking/zelle.html

Zelle® is a Fast and Easy Way to Send Money to Your Friends and Family. Try Zelle® On Our App. Transfer Money with Zelle. Send Payments with Zelle®. Zelle® Now Available. Services: Request Payments, Send Payments, Split Payments.

What do Bankofthewest's customers say about them?

Review Score

1.7/5

Total Reviews

32

Info

Bank of the West
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Andy McTigue

This Bank is a joke

Reviewed on 2021-05-04T23:20:59

This Bank is a joke. I had a charity business account with Bank of the WEST. I had very few transactions as a small charity.4 years later they want verification of my 501 c 3 status. Tax forms are public, paid on time. The mission statement hasn't changed. Gave what they asked for and four days later they closed the account with no notice. The manager LATISHA HERMENEZ, passed the buck and said it was their "back office" that closed the account. Stupid people that don't know how banking works, never do business with them.
read more
Wade Ramey

Worst Customer Service of any bank.

Reviewed on 2021-05-04T17:35:24

I recently paid off my RV loan with Bank of the West. As soon as they received the payoff,they killed my online account. Wondering what happened to my RV title after the loan was paid off, I have been attempting to contact someone with a heart-beat to determine where they sent my RV title. For over two weeks now I have been trying to contact Bank of the West Customer Service for this issue. My god, what a stupid company. It seems like they do EVERYTHING they can to avoid talking to you. This starts out with one of the most onerous computerized phone trees I have ever experienced. Once you navigate their phone tree, you are put on hold for hours with no one ever answering your call. They have NO email customer support, No chat customer support, only their ridiculous telephone system that nobody ever answers. Never again. I will never do business with Bank of the west again. EVER!
read more
LaTwaina Brown

Do not use their auto loan for borrowing!!! Scammers

Reviewed on 2021-05-03T14:45:45

The bank is a total scam!!! I changed my due date for my truck note and they never fixed their system.I called and got the payoff balance for my total loss vehicle over 2 years ago, paid the amount and as of last month was sent a notice that I owe $250 in late fees… We are still in the pandemic and people like this are searching for $$$. Please go somewhere else!!! They are pathetic to say the least! Of course, I keep trying to call their complaints department with no luck. Amy & Nikki thanks for trying to help! You should go for a better company! BBB complaint here I come… This is simply ridiculous…
read more
Simon Horowitz

Laughable and pathetic..

Reviewed on 2021-04-14T00:20:10

Laughable and pathetic... These people never answer the phone. You can stay on hold for an hour and they will simply hang up on you.Pathetic, SICK and laughable HAHAHAHAHAHAHAHAHA!!! YOU PEOPLE ARE SICK!!!!!!
read more
Patrick Smith

BANK OF THE WEST CHARGES YOU .50 JUST…

Reviewed on 2021-04-12T20:20:47

BANK OF THE WEST CHARGES YOU .50 JUST TO CHECK YOUR BALANCE AT ANY OTHER ATM. yet,thiers are down. I closed my Savings account, because they were charging me TO HAVE IT! I withdrew all of my Savings and switched to Veridian because they actually PAY ME to use my money. Stay away from Bank Of The West, they are getting as bad as Bank Of America. I have been with BOW for over 20 years
read more
Elona Revers

This bank only pretends to be a bank

Reviewed on 2021-04-07T23:55:54

This bank only pretends to be a bank. I was with them for 18 years only to have them close my account because they appeared to believe there was fraudulent activity on my account.There wasn't. Two gift cards triggered it the first time...sending money by wire triggered another "incident" though the bank didn't kick about sending it. Having someone send me money was another. Stay away from at all costs.
read more
Thomas Petersen

Horrible customer service

Reviewed on 2021-03-30T22:10:32

Horrible customer service. Tried to pay a loan amount, the automatic payment system was not working.They do not answer their phones. They are the worst.
read more
Telman Melkonyan

I felt scammed!!!

Reviewed on 2021-03-21T18:44:48

I felt scammed I took my new payroll check on Friday to the branch closest to where I’m staying at currently.Mind you I’m out of town and staying in a hotel only had so much time on my lunch and immediately the woman says if you don’t have an account here we’re gonna charge you a fee I thought to myself this is a payroll check that’s not true however did not want to make it a big deal so I mentioned it but didn’t push on it even after all that she had two checks from a very large company that she knew the name of not the name on the account but the name on the building like she knows the company stillShe told me the checks needed to be verified and do you have a seat I told her I’m on my lunch and she knows the account she can call them and ask but apparently that was not the case I wanted to open up an account where my employer banks so I can make it easy for a direct deposit and stuff like that but I doubt I’ll be doing any business with this bank!!!
read more

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