Review (October 2024)

Shop best buy for electronics, computers, appliances, cell phones, video games & more new tech. in-store pickup & free 2-day shipping on thousands of items.

45.13B

Estimated Revenue

233.43M

Website Visitors

1.3/5

Trustpilot Score

What do we know about Best Buy?

Estimated Revenue (2020)

$45.13B

Total Employees

65000

Founded

1966

Industry

Retail

Location

Richfield, United States

About

Best Buy: Shop Best Buy for electronics, computers, appliances, cell phones, video games & more new tech. In-store pickup & free 2-day shipping on thousands of items.

Social Links

Alexa Ranking: 166

What is Best Buy's Revenue?

Best Buy's estimated revenue for 2023 is $45.13B.

What does Best Buy do?

Best Buy is a leading provider of technology products, services and solutions. The company offers expert service at an unbeatable price more than 1.5 billion times a year to the consumers, small business owners and educators who visit our stores, engage with Geek Squad agents or use BestBuy.com or the Best Buy app. The company has operations in the U.S and Canada, where more than 70 percent of the population lives within 15 minutes of a Best Buy store, as well as in Mexico where Best Buy has a physical and online presence. As for our workforce, our employees' knowledge, passion and commitment are recognized through pay, benefits and other rewards that are among the best in the industry, including an industry-leading employee discount on the latest and greatest products. To learn more about opportunities at Best Buy follow us on twitter @bestbuy_careers and check out our career site http://www.bestbuy-jobs.com/

What are the monthly traffic metrics for Bestbuy?

6/mo Traffic Growth

2.80%

All Time Traffic Growth

Create Free Account

Monthly Hits

233M

Time on Site

4.5Mins

Bounce Rate

46%

How fast is Bestbuy growing?

Bestbuy has grown by 119.3% in the last 6 months according to SimilarWeb.

How do people interact with Bestbuy?

Last month, Bestbuy received 233M visitors who spent an average of 4.5 minutes on the website and visited 4.0 different pages per session. Overall, 46% of people bounce on the first visit.

How do people find Bestbuy?

100.5M people (43%) visit Bestbuy directly. 101.8M (44%) people search for them in Google. Whereas, 7.5M (3%) discover Bestbuy through Facebook, Reddit, and YouTube. 4.4M (2%) visitors come from Bestbuy's email newsletters. Finally, 3M (1.3%) people come from affiliates and or paid referrals.

Who uses Bestbuy?

Bestbuy's top market is the United States and they receive 214.3M (91.8%) people.
Then the 2nd is Canada with 4.5M (1.9%).
The 3rd is is Mexico with 1.3M (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Bestbuy's ads on Google?

Google Ads

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Free Shipping $35 & Up. Price Match Guarantee. Ready In One Hour. Gifts For Everyone. Geek Squad Services. Exclusive Member Offers. Hottest Deals. In Home Consultation. Buy Online. Types: Tech & Traditional Gifts, Electronics, TV, Speakers, Kitchen, Small

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Get Up To 6% Back In Rewards Or 12 Month Financing on $399+. Apply Online Today! Services: TV Mount Installation, Home Wi-Fi Setup, TV Connect Brands: Nest, Samsung, Sony

What do Bestbuy's customers say about them?

Review Score

1.3/5

Total Reviews

2605

Info

Best Buy
5 Star
5.0%
4 Star
10.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Nikkie Orzel

I purchased an iBuyPower Intel i7 from…

Reviewed on 2021-04-07T10:14:38

I purchased an iBuyPower Intel i7 from Best Buy online for $1100. Just over a month after receiving it we realized it was an iBuypower Intel i3 which Best Buy had listed for $650.After getting the run around from both Best Buy and iBuyPower for a month and a half I am told that the serial number doesn't match a computer sold by Best Buy and iBuyPower says there was no mix up. Basically Best Buy stole $550 of my money as they didn't provide the product I paid for and refused to make it right. Beware when buying electronics at Best Buy, you may not be getting what you paid for!!!!!
read more
Andy R

If I could rate this lower, I would

Reviewed on 2021-04-07T03:05:12

Been on the phone with bestbuy for 45m just to ask why my order's being canceled due to "validate account," she makes me repeat my order number 9x,asks me to repeat ANOTHER order number 4x for some random reason, then keeps shifting blame another 2x, then blames citi bank. All I want was clarity why my Best Buy card keeps getting order's canceled when my billing and shipping address are correct and the same address when I've already verified with Citi that it's the correct address and that my payment did get processed. I just want clarity why my order is being canceled and what I need to verify just so I can just move on with my day. I don't need someone to constantly question me about something I've already verified, I just need someone who can point me in the right direction or at least some semblance of it. Like what is the most common areas to look to verify? Is 2FA required for verification? Should I look over my billing address for the correct formatting? Just anything! I really don't understand how hard that is! It's like me asking "oh, are LED TVs better or are LCD TVs better?" A generic "I think LED is better" is better customer service than what I was even given. I usually spend so much money on Best Buy appliances every year and I usually advocate for it to my friends and family as well, but my god this irks me so much.
read more
Adrienne Boyd

If I could give 0 stars I would

Reviewed on 2021-04-07T01:41:39

If I could give 0 stars I would. I am Still waiting for a refund of over $500 from November for a product I cancelled due to a back order.Best Buy never took possession of this item, let alone me due to the 6 month wait list. I was Refunded only 1/2 of the money and have Been getting the run around ever since. This is a horrible way to do business.
read more
George Gilbert

If I could give anything less than a 1

Reviewed on 2021-04-06T14:48:39

If I could give anything less than a 1, I would certainly do so. I called up to see about getting my iPhone repaired.The automated system said they weren't taking calls, but I followed the automated system and spoke to a really rotten customer support. He was completely rude. I have been a customer of Best Buy for almost 20 years and recently moved to Danville, IN. I find the Best Buy in Avon to be sarcastic, rude, unreliable, they should go out of business.
read more
Ty Lawtonn

Razer Basilisk x Hyperspeed

Reviewed on 2021-04-06T13:06:44

Bought a Razer Basilisk x Hyperspeed today and it's by far my favourite wireless mouse as of yet.The glide is great, the reaction times whilst gaming feel great as does the razer synapse programme that comes with it. I love this mouse and would recommend it to any gamer.
read more
John Morris

I guess during the pandemic

Reviewed on 2021-04-05T23:25:05

I guess during the pandemic, we must have some consideration for all retailers. We know products are hard to get.But it's important to retain good customer service during these times. I should be happy that Best Buy is still in business (not closed forever, like Radio Shack or Frys)
read more
Anna Cohen

Best Buys prices seemed to have gone…

Reviewed on 2021-04-05T14:21:13

Best Buys prices seemed to have gone up. They still have merchandise during the pandemic,but limited and higher prices. Maybe that's just supply and demand. Their hours are very limited (sort of an over-reaction) opening at 11:00am and closing at 7:00pm doesn't allow buyers to visit their stores conveniently. Hopefully, this will change as immunizations increase and restrictions are lifted.
read more
Helen Yakin Palmer

I would give Best Buy negative 5 if I…

Reviewed on 2021-04-04T22:38:51

I would give Best Buy negative 5 if I could. Ordered a washing machine after mine was beyond repair and not working.Willing to wait the 5 days to get it delivered. Delivery was a no show and no one called. Call to customer service, promised I would get a call back-no one called. Many, many calls and chats to get it delivered-making me wait another couple of days. Found a washing machine that I could get the next day somewhere else and called to cancel my order. They refused to cancel it, stating it is in transit and their system does not allow it. No one will return your call. NO one will let you talk to a supervisor. Now I am stuck with no clean clothes and no laundromat in my area until they decide to get around to delivering it. Worst part is, I do not trust that they will deliver it when they now say they will. What am I to do with no clean clothes? They don't care at all. They will never get my money ever again. I can not believe that after they did not live up to what I paid them for, I have to suffer and they still get their money. Unheard of. They messed up, they should let me cancel and get my money back. I feel like a slave to best buy. DO NOT ORDER FROM THEM!
read more

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