Review (August 2025)
At bigpoint, we are dedicated to expand the boundaries of free-to-play gaming so that everybody is able to play great games.
7.5M
Estimated Revenue
38.15k
Website Visitors
1.4/5
Trustpilot Score
What do we know about Bigpoint GmbH?
What is Bigpoint GmbH's Revenue?
Bigpoint GmbH's estimated revenue for 2024 is $7.5M.
What does Bigpoint GmbH do?
Bigpoint was founded in 2002 with the goal to provide great games that everybody can play. Over the following decade and beyond, we have continued to challenge what is possible in the online gaming sector – both from a technical and creative point of view. With releases such as Seafight, DarkOrbit Reloaded and Farmerama as well as the more recent launches of Drakensang, Hocus Puzzle and League of Angels II we have been consistently aiming to go beyond established benchmarks and introduce innovative gameplay to all categories of players. This has resulted in passionate communities who we see not only as consumers, but as invaluable and trusted partners who we involve in the shaping of the future of our titles as well as the company itself. All of our games are free-to play, everybody can access our titles without having to spend any money. Our game designers have the challenge of building monetization systems which are fair for all of our players. We strive for all of our players to have access to the majority of the content available in our games for free.
What are the monthly traffic metrics for Bigpoint?
6/mo Traffic Growth
-94.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
38k
Time on Site
0.5Mins
Pages per Visit
1.0
Bounce Rate
80%
How fast is Bigpoint growing?
Bigpoint has grown by 851.5% in the last 6 months according to SimilarWeb.
How do people interact with Bigpoint?
Last month, Bigpoint received 38k visitors who spent an average of 0.5 minutes on the website and visited 1.0 different pages per session. Overall, 80% of people bounce on the first visit.
How do people find Bigpoint?
25.9k people (68%) visit Bigpoint directly. 1k (3%) people search for them in Google. Whereas, 769.3 (2%) discover Bigpoint through Facebook, Reddit, and YouTube. 140.3 (0%) visitors come from Bigpoint's email newsletters. Finally, 46.9 (0.1%) people come from affiliates and or paid referrals.
Who uses Bigpoint?
Bigpoint's top market is the United States and they receive 3.5k (9.1%) people.Then the 2nd is Germany with 3.2k (8.3%).The 3rd is is Poland with 2.8k (7.4%).
Traffic Growth (last 6 months)
What do Bigpoint's customers say about them?
Review Score
1.4/5
Total Reviews
44
Info
Bigpoint5 Star
9.1%
4 Star
18.2%
3 Star
0.0%
2 Star
0.0%
1 Star
72.7%
Read reviews that mention
Ann
Credit card fraud?
Reviewed on 2021-01-13T18:59:34
Made purchase for game called Farmerama. Several suspicious charges on credit card bill.Contacted payment support and was referred to Ingame support. Ingame support said I was not a registered player, I had made no charges, then they said they had made charges on my credit card but there was a problem with my email registration on their system so they could not provide me with receipts or explanation of charges. They advised me to try registering with a new email and a new game account linked to the new email. Then they said although they acknowledged I had had charges they could not give receipts or an explanation why because they still couldnt help me so they closed the case. My bank opened an investigation but said BIGPOINT failed to respond after several months. My bank has advised they have blocked BIGPOINT making more unexplained charges for my safety. I like playing with my neighbours in the game and wanted to continue buying the special offers so my bank recommended I try to contact the merchant again. Payment support again acknowledged they charged my credit card several times in a row but would not provide details or receipts or the number of charges and advised me to contact ingame support for these details. In game support replied they have already replied they can't give me receipts or details. No one else is available to assist me and not contact them again. The forum wil delete any posts that put the company or game in a bad light and will not answer payment questions so not to post there. I am left with several unexplained charges, no explanations, no receipts, no guidance where to go next. I cant believe this has happened. Why wont they look into these multiple charges to see if it is a mistake or explain to me what these charges are? Why cant they give me a receipt? $150 has been debited from my card but I dont know why. Now my bank has blocked them so I cant spend money whereas I would have like to. It seems very strange
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Carol Sánchez
The worse customer services ever
Reviewed on 2020-08-12T20:07:02
The worse customer services ever! my 5 y/o daughter made a purchase in error as my account was linked to PayPal.I rang and emailed then within an hour explaining what has happened and they refused to reimburse the money. I dispute this with PayPal and they awarded it to me, but then they pestered my so bad, that ended paying much more as they kept adding late fees. AWFUL customer services!!! I would never ever use their game again!.
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Michael Knox
Dry bad customer service
Reviewed on 2020-04-12T03:12:55
Dry bad customer service. They let people hack your account. My advice STAY AWAY FROM ANYTHING CONNECTED WITH BIGPOINT!!!
They have no security what so ever with your information.
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Unknown
Worst company ever
Reviewed on 2020-01-17T15:59:25
Worst company ever, they are good in destroying good games, they are lazy as heLL,no wonder why germany thought we had to lose this sinking brick of a unity. Since japan or china or whatever shrinked eyed country took this mess over, its a doomed circle of lies and faillure, i hope bigpoint will get to its knees and will be executed from now and a year on. The world is better without it.
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Angel Slaughter
After my favorite game was closed down…
Reviewed on 2019-07-28T13:59:37
After my favorite game was closed down I had a issue with a not received bonus code for League of Angels 2.Upon contacting the Bigpoint support I was helped in a fast and professional manner.
Negative: They closed LOAII
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Bogdan
Appalling customer support for Farmerama RO
Reviewed on 2018-12-16T15:09:24
The team handling support for RO is a bunch of insulting hillbillies which should be fired immediately,along with whoever hired them.
Those animals with the IQ of a rock insult almost everyone without any reason, even for asking questions, let alone complaining about actual issues.
The most notable case was when made a complaint about a bug in the game which affected my event at that time. This was in a week when their server was barely working, so bugs were obviously there.
After being repeatedly insulted by the main support animal, named Dan, I've asked him to point me to his superior for a complaint.
He then banned me for 24h, justifying that I was the one being rude.
As a consequence, the event for which I barely slept an entire week was destroyed.
Needless to say, wasting time with BigPoint's crappy and bugged game was my personal option. But even a single second of my life is worth more than that useless hillbilly's entire life.
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Yumi
Horrible customer support
Reviewed on 2018-06-09T18:55:35
Horrible customer support
Piotr Wybraniec
Total incompetency
Reviewed on 2016-07-04T17:46:37
I've played seafight game for 8 yrs. Constant technical issues, no action ever taken to rectify any of bugs.Constant lies from mods and suport. No interest from them to deal with issues, the only thing they want it to silence people who complain. Biased approach from support, they even loose tract which lie is the current one. They refuse to see issues. Total waste of time. Never ever met anyone so untrustworthy full of hatred towards customers. Want to enjoy time on MMO? Check if it's not done by bigpoint first.
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