Review (August 2025)
Cloud backup software from carbonite helps protect your personal & business data from common forms of data loss. try carbonite & download a free trial today!
405.29M
Estimated Revenue
425.05k
Website Visitors
1.6/5
Trustpilot Score
What do we know about Carbonite?
Estimated Revenue (2020)
$405.29M
Total Employees
410
Founded
2005
Industry
Computer Software
Location
Boston, United States
About
Carbonite: Cloud backup software from Carbonite helps protect your personal & business data from common forms of data loss. Try Carbonite & download a free trial today!
What is Carbonite's Revenue?
Carbonite's estimated revenue for 2024 is $405.29M.
What does Carbonite do?
Carbonite provides a robust Data Protection Platform for businesses, including backup, disaster recovery, high availability and workload migration technology. The Carbonite Data Protection Platform supports any size business, in locations around the world with secure and scalable global cloud infrastructure. To learn more visit www.Carbonite.com.
What are the monthly traffic metrics for Carbonite?
6/mo Traffic Growth
11.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
425k
Time on Site
5.1Mins
Pages per Visit
6.0
Bounce Rate
38%
How fast is Carbonite growing?
Carbonite has grown by 8.1% in the last 6 months according to SimilarWeb.
How do people interact with Carbonite?
Last month, Carbonite received 425k visitors who spent an average of 5.1 minutes on the website and visited 6.0 different pages per session. Overall, 38% of people bounce on the first visit.
How do people find Carbonite?
245.3k people (58%) visit Carbonite directly. 143.7k (34%) people search for them in Google. Whereas, 3.7k (1%) discover Carbonite through Facebook, Reddit, and YouTube. 21.9k (5%) visitors come from Carbonite's email newsletters. Finally, 3.5k (0.8%) people come from affiliates and or paid referrals.
Who uses Carbonite?
Carbonite's top market is the United States and they receive 353.3k (83.1%) people.Then the 2nd is Canada with 13.3k (3.1%).The 3rd is is United Kingdom with 6k (1.4%).
Traffic Growth (last 6 months)
What are Carbonite's ads on Google?
Google Ads
carbonite.com - Carbonite® Official Site - The #1 Name in Backup
https://www.carbonite.com/
Get Complete Protection for Your Data. Pick a Plan That Meets Your Needs Now! Automatic Backup · Advanced Encryption · Install in Minutes · Most Trusted Backup · Mobile Device Sync
Carbonites | Official Carbonite® Backup
https://www.carbonite.com
Automatic Backup for Computers, Servers & More. Get Total Data Protection Today! The Most Flexible Data Protection Platform. Easy Set-Up & Deployment, Start Now! Data Protection Leaders. Free Trial. Advanced Encryption. Simple pricing model.
Carbonite® - #1 in Backup - Backup Starting at Just $5/mo
https://www.carbonite.com/en/cp/backup
Are Your Important Files Protected? Don't Wait - Get the #1 Backup Solution Now!
Carbonite® - #1 in Backup - Backup Starting at Just $5/mo
https://www.carbonite.com/en/cp/backup
Are Your Important Files Protected? Don't Wait - Get the #1 Backup Solution Now! For Home & Business · Mobile Device Sync · Free Trial · 1.6 Million Users · Unlimited Cloud Storage Types: Home Computer Backup, Business Backup & Restore, Data & File Recove
Cloud Backup - Leading Data Backup
https://www.carbonite.com/cp/safe/dual-buy
Your Data Could be at Risk! Minimize Data Loss w/ Cloud Backup. Personal or Business Needs. Ransomware. Hardware Failures. Power Outages. Human Error. Protect it All with...
What do Carbonite's customers say about them?
Review Score
1.6/5
Total Reviews
121
Info
Carbonite5 Star
10.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Vincent Reggiannini
Writing backups by hand in binary is more efficient...
Reviewed on 2021-05-15T05:06:20
Terrible software, buggy web site, limited and useless “Administrative” tools and capabilities.Each and every time I have had to restore more than one file from a back up I have run into frustrating limitations or outright failures.
read more
Ruth ainsley
Waste of money and time
Reviewed on 2021-05-11T19:46:30
Backup is simple and automatic. Want to restore? Good Luck! You can only restore 10G at a time and at a very slow rate.Need to restore the whole backup? Depending on the amount of data, as much as a month when your computer is unavailable to use. Support is horrible. They interrupt and don't listen. I had to repeat my email address 9 times because of that. You can expedite the restore with a hideously expensive service where they send you a disc. Wait time is high. I used the call back and they called but did not connect so I had to call back and wait. And further, if you do restore? You can't choose the date of the backup to restore. If you just select folders it can take as much as a year to get what you need because of the 10G backup limitation. USELESS Service that creates more problems than it solves.
read more
Naomi
THEY SOLVED MY SPACED PROBLEM
Reviewed on 2021-04-21T16:42:55
My external hard drive was just about maxed out, along with my Imac hard drive. Carbonite was suggested to me by a friend who is a computer pro.The first thing that I did was purchase a 16 TB external hard drive, and then contacted Carbonite. Karen spent over an hour with me explaining what I had to do so that they, Carbonite, could access ALL of my data. Somehow, I messed up. I called her back, at which time she said to leave my computer on for a few days so that Carbonite could back up everything from all of my drives. I complied. She then called me and suggested that I order their hard drive for $100.00, which they would mail to me so that I could organize everything on my 16 TB drive. I did it, and have had no problems since then. Karen is not only knowledgable, but courteous and patient. I would recommend this to anyone needing space on their computer hard drive. They do everything that they claim....And do it right.
read more
Tara Short
They took money from my bank account without authorisation!
Reviewed on 2021-04-06T19:48:18
I was a user of mozy home which was taken over by carbonite. I never downloaded their software,I didn’t use their services. They charged my card that I used for Mozy so I phoned them and told them that I didn’t want to use their services and I also told them NOT to charge my card again! Despite telling them that they did not have permission to use my card they took fees again the following month! I then had to phone them to ask for a refund which they have refused as I can’t pass security as I don’t know the card number of the card that I had when I opened my account with Mozy home several years ago! Don’t trust these guys, they will steal your money if you give them your card details - you have been warned!
read more
DTL
If this isn't the world's worst customer service, it's close!
Reviewed on 2021-04-02T19:22:54
Good product, but good luck getting any support. Before purchasing, do yourself a favor and try their customer service line just for S&Gs (877-222-5488)... then pretend for a second that it's an emergency. If it weren't so frustrating (or if it were happening to someone else), it would be hilarious!
read more
KC
Beware of their tricky credit card scheme…
Reviewed on 2021-03-23T11:44:22
My complaint is not with the service itself but with their customer service. I have had Carbonite for about a decade now and haven't had any problems with the product itself.However, I felt like I had better options of saving my computer files so I decided not to renew my subscription. A couple of months before it was set to renew, I disabled the automatic renewal option so they wouldn't charge my card. Come time for my subscription to be renewed, they kept trying to charge my card. There was a temporary authorization, but it came off about 10 days later and I kept getting emails saying they couldn't charge my card. So I figured that was the end of it. I removed the software from my computer as well. A month later, after I ignored all their emails that my subscription was set to end and my files would be removed, I get another charge for $83.99 on my credit card, and this time it charged me. I tried removing my credit card info from their website and it won't let me. They say I have to add another credit card number to remove the one I do have on there. I contacted them for a refund but I have heard nothing. So while I'm filing a dispute claim with my credit card co, I decided to report my card as lost so I can get a new CC number and they won't charge the old number again. Like I said, I didn't have a problem with the backup service itself, but I don't like people messing with my money.
read more
Alison
Singing the same song…
Reviewed on 2021-03-22T15:43:17
I'm singing the same song as all the other negative reviews. I have a MacBook Pro. Carbonite does incomplete backups.You have no way of knowing that unless you check. The whole point of the service is trust. It frequently stops backing up my computer. How would you know unless you check? I don't want to have to check. I have had to reinstall the software innumerable times. Why? I don't want to have to reinstall software. The files that are backed up are hard to navigate and work with. Of course when I requested a prorated refund for my three year plan I was told no, sorry, you're outside the 30 day refund policy. Bite me Carbonite. You suck.
read more
Daniel Kingsley
Carbonite is the worst company I've…
Reviewed on 2021-02-26T19:29:38
Carbonite is the worst company I've ever dealt with. They backed up our data in the wrong formatrendering it unusable when we needed it most they made a big mistake and their attitude was oh well too bad. There was no recourse and my company lost tens of thousands of dollars.
read more
You May Also Find These Company Reviews Interesting
Mightynetworks
Create or grow a website, community, online course, or paid membership site without coding. 14-day free trial.... More
Category
Business and Consumer Services