Review (August 2025)

Your destination for the latest clothing, footwear and accessory trends. with unbeatable pricing, every woman can afford to feel her best wherever the day takes her.

498.31M

Estimated Revenue

1.05M

Website Visitors

2.3/5

Trustpilot Score

What do we know about Charlotte Russe?

Estimated Revenue (2020)

$498.31M

Total Employees

3100

Founded

1975

Industry

Retail

Location

San Francisco, United States

About

Charlotte Russe: Your destination for the latest clothing, footwear and accessory trends. With unbeatable pricing, every woman can afford to feel her best wherever the day takes her.

Social Links

Alexa Ranking: 142980

What is Charlotte Russe's Revenue?

Charlotte Russe's estimated revenue for 2024 is $498.31M.

What does Charlotte Russe do?

THE DISH ON CHARLOTTE RUSSE Sweet Beginnings: (history) We started Charlotte Russe to put a spotlight on trendsetting women with our first store in 1975. It was all about major trends at value-oriented prices for young-minded fashionistas, eager to express themselves through personal style. Fast forward to today; our first store in Carlsbad, California has multiplied to over 500 stores across the U.S. & Puerto Rico, as well as thousands of phone screens through our website & app! Fun Fact: We're named after a delicious French dessert! Make Stuff Happen: (why join us) Staying true to our California roots, we're headquartered in San Francisco with operational offices down in San Diego. If there's one thing we can never have enough of here at Charlotte Russe, it's talented individuals with an eye for style and a passion for helping our CR Girl live her best life. We're a fast-paced environment, and we're always on the lookout for creative ways to express our love for fashion. Sound like somewhere you'd thrive? Join the team!

What are the monthly traffic metrics for Charlotterusse?

6/mo Traffic Growth

-23.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

1M

Time on Site

3.7Mins

Bounce Rate

48%

How fast is Charlotterusse growing?

Charlotterusse has grown by 0.0% in the last 6 months according to SimilarWeb.

How do people interact with Charlotterusse?

Last month, Charlotterusse received 1M visitors who spent an average of 3.7 minutes on the website and visited 5.0 different pages per session. Overall, 48% of people bounce on the first visit.

How do people find Charlotterusse?

433.9k people (41%) visit Charlotterusse directly. 561.2k (54%) people search for them in Google. Whereas, 16.5k (2%) discover Charlotterusse through Facebook, Reddit, and YouTube. 9.7k (1%) visitors come from Charlotterusse's email newsletters. Finally, 10.6k (1.0%) people come from affiliates and or paid referrals.

Who uses Charlotterusse?

Charlotterusse's top market is the United States and they receive 970.2k (92.6%) people.
Then the 2nd is Canada with 15.1k (1.4%).
The 3rd is is India with 5.1k (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Charlotterusse's ads on Google?

Google Ads

CharlotteRusse.com | Charlotte Russe® | Entire Site $25 & Under‎

https://www.charlotterusse.com/

Shop this Season's Hottest Trends. Free Shipping On Orders Over $50. 20% Off Your First Order. 130 W 34th St, New York, NY‎ - ‎Open today · 10:00 AM – 8:00 PM Sunday 10:00 AM – 8:00 PM Monday 9:00 AM – 9:30 PM Tuesday 9:00 AM – 9:30 PM Wednesday 9:00 AM –

Charlotterusse.com | Charlotte Russe® | Stylish Fashion At Low Prices‎

https://www.charlotterusse.com/

Shop this Season's Hottest Trends. 20% Off With Email Sign Up, Free Ship On $50+ Over 500 Stores · Fashion Forward Looks · Trendy Women's Clothing · Free Shipping Over $50 Types: Bomber Jackets, Bodycon Dresses, Over the Knee Boots, Sweaters, Boyfriend De

CharlotteRusse.com | Charlotte Russe® | 30% Off & Free Shipping $30+‎

https://www.charlotterusse.com/

Shop this Season's Hottest Trends. Free Shipping On Orders Over $30. 20% Off Your First Order. Shop Online or In-Store. Over 500 Stores. Fashion Forward Looks. Trendy Women's Clothing. Major Fashion Mini Prices. Free Shipping Over $50. Types: Bomber Jacke

Charlotte Russe® Dresses - Free Shipping On Orders $50+‎

http://www.charlotterusse.com/dresses/shop-all-dresses

Wide Selection of Dresses Now. Sign Up For Email & Get 20% Off Your 1st Order! Styles: Bodycon, Off Shoulder, Casual, Bridesmaid 30 Mall Dr W, Jersey City‎ - (201) 420-6999‎ - Open today · 10:00 AM – 9:30 PM Friday 10:00 AM – 9:30 PM Saturday 10:00 AM – 9

Sweater Dresses | Charlotte Russe® Official Site‎

http://www.charlotterusse.com/dresses

Shop Trendy Sweater Dresses. Easy Returns & Free Ship On Orders Over $50. Free Shipping Over $50 · Fashion Forward Looks · 20% Off Your First Order · Major Fashion Mini Prices Styles: Bodycon, Off Shoulder, Casual, Bridesmaid 30 Mall Dr W, Jersey City‎ -

What do Charlotterusse's customers say about them?

Review Score

2.3/5

Total Reviews

749

Info

Charlotte Russe
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Brittany V

Awful Experience

Reviewed on 2021-04-29T18:22:08

Their online customer service is absolutely awful. I ordered a medium pj set and was sent a small instead.After much back and forth I was told there was more in stock and I’d be sent a label to return the item. I was never sent the label so after a day I emailed the same person back and finally received one. I was told I had to wait until the item reached their facility to be sent the correct item to then be told they were out of stock. Do not order online, they might send you the wrong item at which point you’ll have to jump through hoops to never even receive it.
read more
Ivana

No refunds

Reviewed on 2021-04-05T01:37:50

As others have mentioned, the worst return policy. DURING pandemic where you can’t try on clothes,they have only 14 days for a freaking exchange or gift card! Luckily I only spent $25, but I was so pissed and just couldn’t believe that any retail business would have that return policy during COVID-19. Absolutely unacceptable! In that case they should clearly state when making a purchase in the store that they do not give refunds. Went there the other day again to spend that gift card and the dang thing doesn’t fit again! Now I have to drive 30mins within 14 days, just terrible experience. Never shopping there again!
read more
Sati Wati

Gift cards not accepted online

Reviewed on 2021-03-17T21:04:15

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning.To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often always had the latest trends and I was sure to find a cute outfit. This store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude
read more
Taylor Intrieri

Apparently Charlotte Russe has new…

Reviewed on 2021-03-04T16:53:22

Apparently Charlotte Russe has new ownership and it has gone so downhill it is almost trash.With Covid restrictions, all places are not letting you try anything on in the store so, like everyone else, I have been buying my items and taking them home to try them and if they don’t fit I return them..... well I bought two shirts at Charlotte Russe, they did not fit at all so I returned them. Then I am told “you will only get store credit”. Um excuse me?????? I don’t want store credit and how can you even only offer store credit as an option if we CANT EVEN TRY ON THE CLOTHES IN THE STORE. We are in a pandemic dammit and I want my money back. I don’t even want to spend a single cent more in this store again. How can you even justify doing this as a company. And to my it worse the cashier told me upon returning “yeah it says it at the bottom of your receipt”. IF I WOULD HAVE KNOWN I COULDNT RETURN, I WOULD NOT HAVE PURCHASED.
read more
Pedro Trivella

I went to the Charlotte Russe store at Monmouth Mall in Eatontown, New Jersey

Reviewed on 2021-02-24T13:55:19

I went to the Charlotte Russe store at the Monmouth Mall in N.J and had the worst customer service experience I have ever had.My niece was visiting me from Venezuela. She doesn't speak English and was told by the "store manager" not to try a sweet shirt on, which she was attempting to put on top of her clothes. The "store manager" was very rude to her and I and said "she is taking it off". I explained to the "store manager" that my niece did not understand English, which she then replied that she did not care. I expressed my disapproval for the way she was addressing the situation. She then accused me of yelling at her while I was talking with my mask on. She then proceeded to tell us to leave her store and called, or pretended to, security. She refused to give me her name when I asked for it as I was leaving the store. She is a young African American lady. She is about 5' 7'' tall and wears her hair in dreadlocks. I am extremely disappointed that my niece's first day in the U.S was met by such an unprofessional and negative employ.
read more
Rachel Ross

BAD BUSINESS

Reviewed on 2021-01-19T22:39:28

Bought a bunch of clothes-spent a good $70 in the store and obviously couldn’t try on due to covid.So I go home and nothing fits(their xl is equivalent to a normal xs) to then find out that I cannot get my money back- only a merch credit or an exchange!!?? Why that wasn’t mentioned to me at the time of sale is beyond reason so now I’m hoping to go back and find something that fits but if I can’t looks like I’m out $70. Thanks for your bad business #robbery
read more
Fabiola Geremia

If you get overcharge, they won't give you your money back!!!!

Reviewed on 2020-12-15T12:18:22

Do not go to Charlotte Russe, if an employee overcharge you, you don't get your money back!!!!They have no management and I had to end up getting something else im exchange of their mistake. I wanted my money back not merchandise. What a ridiculous policy and the employees seem clueless
read more
Daniela Leon

Bought a 15 dollar looney tunes sweater…

Reviewed on 2020-12-15T02:20:06

Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best.Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Wish I could post a picture. Good thing I didn’t pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can’t give this as a Christmas gift.
read more

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