Review (August 2025)

Official clarins online store - browse the best skin care, face, body and makeup products all in stock and available to buy online direct from clarins.

10k

Estimated Revenue

36.6k

Website Visitors

2.2/5

Trustpilot Score

What are the monthly traffic metrics for Clarins?

6/mo Traffic Growth

-52.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

37k

Time on Site

1.8Mins

Bounce Rate

60%

How fast is Clarins growing?

Clarins has grown by 20.9% in the last 6 months according to SimilarWeb.

How do people interact with Clarins?

Last month, Clarins received 37k visitors who spent an average of 1.8 minutes on the website and visited 3.0 different pages per session. Overall, 60% of people bounce on the first visit.

How do people find Clarins?

10.1k people (28%) visit Clarins directly. 19.5k (53%) people search for them in Google. Whereas, 1.1k (3%) discover Clarins through Facebook, Reddit, and YouTube. 851.4 (2%) visitors come from Clarins's email newsletters. Finally, 3.8k (10.3%) people come from affiliates and or paid referrals.

Who uses Clarins?

Clarins's top market is the United Arab Emirates and they receive 9k (24.6%) people.
Then the 2nd is Belgium with 7.5k (20.5%).
The 3rd is is Netherlands with 4.8k (13.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Clarins's ads on Google?

Google Ads

Clarins official eStore - 10% off on 1st order. Sign up

https://ae.clarins.com/offers-specialoffers/

Shop online from Clarins Skin & Makeup for the perfect Gift. Win reward points & more

Shop CLARINS® Skincare Online | Enjoy free samples & shipping

https://ae.clarins.com/

Shop for Clarins Double Serum, our bestseller across the region. Enjoy soft, supple skin. Buy the bestselling skincare products in the region, Clarins luxury brand, free delivery. Award Winning Products. Clarins Moisturiser. Anti Aging Serum. Beauty Products.

Clarins Skin Spa - Clarins

https://ae.clarins.com/landing_page_omnicanal.html

Glowing skin with Clarins Double Serum & CLARINS® Moisturiser. Explore our skincare range. Treat your skin to the goodness of CLARINS® Skincare. Exciting offers and free delivery! Award Winning Products. Clarins Moisturiser. Anti Aging Serum. Beauty Products.

The Clarins Spa Face & Body Care

https://ae.clarins.com/spa/

Glowing skin with Clarins Double Serum & CLARINS® Moisturiser. Explore our skincare range. Treat your skin to the goodness of CLARINS® Skincare. Exciting offers and free delivery! Award Winning Products. Beauty Products. Anti Aging Serum. Clarins Moisturiser.

Clarins: Beauty Products, Cosmetics, Makeup, Body Care

https://ae.clarins.com/

Glowing skin with Clarins Double Serum & CLARINS® Moisturiser. Explore our skincare range. Treat your skin to the goodness of CLARINS® Skincare. Exciting offers and free delivery! Award Winning Products. Extra Firming. Double Serum. Clarins Moisturiser.

What do Clarins's customers say about them?

Review Score

2.2/5

Total Reviews

165

Info

Clarins
5 Star
5.0%
4 Star
10.0%
3 Star
10.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Julia

Horrible horrible customer service!!

Reviewed on 2021-04-03T06:52:10

Horrible horrible customer service!!! I have used Clarins products for 30 years. I purchased from their website.Big MISTAKE (I usually order from Neimans but took a chance.) No email communication and it took forever to receive the package and it was EMPTY. $200. charge to my card - and no product. I called the incompetent customer service and they said they would re-send the package. They didn't. I was forced to call 11 times and still no credit. I finally had to dispute with my credit card company. BEWARE. I feel the U.S. arm of this company are scammers.
read more
Giles Metcalfe

Weak scent

Reviewed on 2021-02-16T15:12:23

Bought a large bottle of Eau Dynamisante for my partner for Xmas. She has been wearing this scent since she was 18 and knows what it should smell like.Another smaller bottle she has smells like it should - i.e. full strength. The large bottle that arrived smells very weak and watered down. Bottle was returned to Clarins for a refund/replacement. This is the response I received from Clarins: "The scent you sent in was not found to be inconsistent; however, as a gesture of goodwill, I have arranged for a new bottle to be sent to you." So, basically, Clarins are not admitting that there is anything wrong with the original product and treating me like a chancer. Bear in mind that I paid £60 for the original bottle and only asked for a replacement for what was a full but defective bottle, as per my statutory consumer rights. Giving them 3 stars for sending the replacement bottle out. However, it's a "goodwill gesture" on Clarins' part rather than a no quibble straight swap, which should have happened. And, of course, the strength of the new bottle remains to be tested and judged. If that one is below par too then it'll also be going back and I'll be asking for a refund. We will never buy online from Clarins again, and will only buy their products in future if my partner and I can sample them first in real life - i.e. when we can go into fragrance shops and department stores again. Byredo is more expensive but the difference between the two is marked, both in terms of the products and the customer services.
read more
P Kos

Tried ordering

Reviewed on 2021-02-04T07:30:21

Tried ordering, said problem with my card, so tried again, so tried a different card and after 2 attempts of that it was still the same. So I came off the website.When I checked my online banking it says 5 pending transactions totalling almost £300. And no order. Now I'm going to have to call them today, doesn't look like I'll get my products and I have to sort out all these pending transactions. Not good
read more
Svjetlana (Lana) Brdar

Worst online shopping experience

Reviewed on 2021-02-01T10:41:36

Ordered a bunch of stuff from Clarins.com.au 23/1/2021 and they keep 'processing' my order for nine days,with no information on what is happening with it. After I submitted an enquiry saying that I expect delivery right away or return of the money, they didn't respond to my question but asked my personal information - which I stored in my account and their database! I wish I had seen and read this long thread of bad reviews, I would never order from that site. Clarins doesn't understand e-commerce. I want my money back.
read more
T Lord

I submitted an order 12 December and…

Reviewed on 2021-01-27T13:49:42

I submitted an order 12 December and was given a delivery date of 24 Dec. It didn’t arrive.A new delivery date of 4 Jan was given but still nothing. No response from Clarins despite several requests for an update. I don’t hold out much hope for a refund either. Very, very disappointed. Will not use this company again; the products are great but there are other good products out there.
read more
Cat

I have tried numerous times to order…

Reviewed on 2021-01-24T10:46:39

I have tried numerous times to order from the Clarins website. My first order, which I originally thought had processed has not,second time round the link to PayPal crashed and third time the site won’t even load! Absolutely ridiculous! Sort it out Clarins!
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London SW19

Loyalty gets you nowhere with Clarins

Reviewed on 2021-01-22T16:41:15

Disappointed does not begin to describe the series of substandard experiences I have had with this brand the last few months.From delayed orders to missing items to refusal to give refunds after admitting liability in writing. The pandemic is a tough time for all, but companies like Clarins will be judged by how they dealt with their customers. Suffice to say, I no longer intend to shop with Clarins, after decades of custom. Their loss. Plenty other more deserving brands out there. Au revoir
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Michelle Whitely

free gifts misleading and poor customer services

Reviewed on 2021-01-11T17:23:07

Purchased lots of products from Clarins whilst on sale. They had an offer that you get a free gift if you spend over £60 or a better gift if you spend over £120.I spent over £100 and would have been entitled to a free gift which they added to my basket when I placed my order. It then materialised after I placed the order that the free gift was removed. I queried this and was told free gifts only applies on full priced items even though it was was added to my bag and on the front page of sale page. Very misleading.
read more

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