Review (August 2025)
Try the best fitness classes, gyms, wellness and beauty venues with one app. in-studio, outdoor and digital options available in over 2,500 cities worldwide.
150M
Estimated Revenue
1.55M
Website Visitors
2.5/5
Trustpilot Score
What do we know about ClassPass?
Estimated Revenue (2020)
$150M
Total Funding
$560.87M
Total Employees
480
Founded
2012
Industry
Consumer Services
Last Funding Date
Series E Jan 2020
Location
New York, United States
About
ClassPass: Try the best fitness classes, gyms, wellness and beauty venues with one app. In-studio, outdoor and digital options available in over 2,500 cities worldwide.
What is ClassPass's Revenue?
ClassPass's estimated revenue for 2024 is $150M.
What does ClassPass do?
Discover the best workouts around. Search gyms and studios near you, book a spot and get moving. Join our quickly-growing team and you'll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals. Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs. Find out more about our new Corporate Wellness Program here: corp.classpass.com.
What are the monthly traffic metrics for Classpass?
6/mo Traffic Growth
41.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
4.1Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Classpass growing?
Classpass has grown by 91.4% in the last 6 months according to SimilarWeb.
How do people interact with Classpass?
Last month, Classpass received 2M visitors who spent an average of 4.1 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Classpass?
942.6k people (61%) visit Classpass directly. 557.7k (36%) people search for them in Google. Whereas, 8.9k (1%) discover Classpass through Facebook, Reddit, and YouTube. 14k (1%) visitors come from Classpass's email newsletters. Finally, 4.1k (0.3%) people come from affiliates and or paid referrals.
Who uses Classpass?
Classpass's top market is the United States and they receive 934.7k (60.3%) people.Then the 2nd is United Kingdom with 144.5k (9.3%).The 3rd is is Canada with 70.9k (4.6%).
Traffic Growth (last 6 months)
What are Classpass's ads on Google?
Google Ads
ClassPass.com - ClassPass® Official Site - 4 Weeks Free Trial
https://classpass.com/pricing
Try the best workouts in the city: 1Rebel, Barry's, BLOK, Digme, Triyoga and more. Access to all classes and venues with any membership plan. Get started today! No strings attached. Start a free trial. Thousands of classes. More variety. Commit to nothing.
ClassPass.com | ClassPass Free Today | Try ClassPass For Free
https://classpass.com/
Try yoga, barre, boxing, spin and more at thousands of popular studios near you. Sign up to schedule workouts and get results. Transform your fitness today. No strings attached. Commit to nothing.
Find NYC yoga classes | Try ClassPass for 2 weeks free | ClassPass.com
https://classpass.com/try/freetrial?utm_source=google&utm_medium=Non-Brand&utm_campaign=ACTIVITIES_New_York
Discover the best classes to help you stay fit. Start your free trial today!
ClassPass Yoga | Book Any Yoga Class On One App
https://classpass.com/try/search-yoga
Every Top Yoga Studio Is On ClassPass – Book A Mat Now With A Free Trial. Search For Any Yoga Class, Book Your Spot, And Find Your Om With ClassPass Today! Start a free trial. No strings attached. Thousands of classes. Commit to nothing. More variety. Typ
Ride Or Die | In New York | ClassPass.com
https://classpass.com/try/search-spin-cycling
Pick from 1000s of spin classes at the top studios near you at way less than drop-in rates
What do Classpass's customers say about them?
Review Score
2.5/5
Total Reviews
6803
Info
ClassPass5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Ashley
ClassPass Only Wants Your Money. Look elsewhere.
Reviewed on 2021-05-18T20:20:03
ClassPass refused to keep my account paused during pandemic (Oct 2020 they auto unpaused it)- even though there were no available gyms open in my area. Not one single class I could even take aside from virtual. Which is BS to force me to do virtual when I don’t even have proper space to workout.
After asking ClassPass THREE times to keep my account paused (oh yeah, I was laid-off too so I didn’t even have money to give them), I was still charged $139. A ClassPass customer representative told me that basically the ONLY way they could refund me my $139 was to flat out cancel my membership. And that it would be an “exception”
I’d like to preface that I still had a full package of credit because the pandemic hit the first week of March. I still lost $139 - but in credit. Because ClassPass has a greedy rule of whatever paid credit you have left, it is theirs to keep should you leave. (And in this case, I was actually forced to cancel by suggestion of a ClassPass customer support agent). I never intended to cancel my ClassPass. I WANTED to keep my ClassPass. And I flat out said that. But nope. The only exception of a refund is to cancel. Even though I’m pretty sure ClassPass can afford to issue me a $139 refund, especially considering I was a long time customer.
ClassPass is clearly a greedy company. They only care about money. They’re not understanding of others and how life can throw unexpected wrenches. I hope others decide to leave the app as well. Horrible company with no morals and empathy for others.
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Joe
Terrible for my business
Reviewed on 2021-05-18T20:00:27
As a business owner I found my short trial with ClassPass to be abysmal and impossible to escape from.They provided only the most minimum and frustrating support for my business. No phone number to call when important. They will not provide the client phone number even when there is a booking mistake on their end. So the customer shows up and is usually upset with my staff. Etc. Etc. Etc.
They also used the access they were granted to my booker software to delete over 15 bookings that they had no relationship with and were not able to provide any help in fixing the problem.
I have officially closed my account several times and this morning; even 7 months after the last time I begged them to cancel, close, delist my company's information they have booked an appointment for their client and said it is prepaid and there is no phone number to contact the client and....
...well, pretty much abysmal!
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Khushboo Dhanani
TERRIBLE Customer Service
Reviewed on 2021-05-18T16:39:34
Classpass has the worst Customer Service I have ever experienced within app services. The membership is not worth it.You would hope to get good customer service when you sign up for an app, but not with them. They are so rigid and by the books; they don't work with you or help you out in any way.
I booked a class during a certain time and messaged them a minute later to help adjust to another time. They said I'd incur a $15 charge for cancelling a class because I would be taking away spots from other people. The class still had open spots for both times. I can't see how I'm taking spots away from other people when I asked to switch within a minute.
I've been trying to cancel my membership but they've been giving me an error message. It's so difficult to cancel.
Do NOT sign up for ClassPass. Trust the rest of the reviews on here.
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michael mook
So today class pass charges my wife’s…
Reviewed on 2021-05-11T03:48:27
So today class pass charges my wife’s inactive account $79. Not sure who else they did this too.Her account states inactive.
So we have reached out but people should be concerned about why you are charging inactive accounts.
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sam
Beware of classpass before becoming a…
Reviewed on 2021-05-09T01:14:28
Beware of classpass before becoming a member! I've used classpass for years prior to the pandemic despite some issues.However, they recently sent a last min notice saying they will start charging you may 10th in order to keep your credits and not lose them. Or they will charge you the full price of your plan and you would get new credits on top of your remaining credits. I scrambled to make 2 mani pedi appt at a nail salon that was advertised on classpass since I'm still uncomfortable with in person studios. I called the nail salon to confirm after and they've never even heard of classpass!!! My 2 appt ended up getting cancelled and I contacted customer service and they were completely useless. I've said so many times they have now misled customers by having companies on there that dont even use or honor classpass credits and that I just want my monetary value of the 19 credits back or be able to use it for the new month without being charged for the new month. They have now messaged me like 4 diff times with the same roundabout answer and have provided zero clarity. I'm prob going to have to dispute it with my bank now once I'm charged on Monday. So frustrating!!!!
Edit: they tell me to contact customer service as per below and I did. Yet they are completely useless and basically still refuse to do anything except telling me that I'll still be charged for the next month (even though they're falsely advertising businesses to make appt with my credits and another customer service person had told me I would be getting a refund). It's so sad but these people are crooks and liars
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Leo
Great in concept. Terrible execution.
Reviewed on 2021-05-06T19:24:54
Great in concept. Terrible execution. I showed up to a class I booked to find the studio not open and studio saying they do not have class that day.Showed up to Another session I booked to find that studio closed over a year ago. Two more studios are showing as participating but they have no classes (not really participating). Customer service quick to respond with generic answers but doesn’t actually research anything or find real solutions.
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Izza Partier
DO NOT SIGN UP EVEN FOR TRIAL
Reviewed on 2021-05-05T16:39:26
Singed up for a trial and cancelled my account but was billed. Asked for a refund but only given a partial refund.Cancelled my account and once again, billed! Annoying.
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Elias H. Timoult
As a Class Pass reseller
Reviewed on 2021-05-04T17:51:02
As a Class Pass reseller , i can say that this company is unreliable and full or hidden cost .....i had a signed agreement with them with all agreed payout prices ,and when i received my monthly report i found out that they were paying me a lot less ...there is no phone number to call , so i called their sells rep Brenda , she was the one who i signed the agreement with ...she does not answer her calls at all , all you can do is to chat with them or email them and good luck to get your discrepancy resolved ....i cancelled with them today ....i dont need this agrevation .
read more
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