Review (August 2025)
Shop colehaan.com for our collection of shoes, leather bags, accessories and outerwear for men and women.
10k
Estimated Revenue
3.66M
Website Visitors
1.8/5
Trustpilot Score
What are the monthly traffic metrics for Colehaan?
6/mo Traffic Growth
-57.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
3.1Mins
Pages per Visit
5.0
Bounce Rate
44%
How fast is Colehaan growing?
Colehaan has grown by 66.1% in the last 6 months according to SimilarWeb.
How do people interact with Colehaan?
Last month, Colehaan received 4M visitors who spent an average of 3.1 minutes on the website and visited 5.0 different pages per session. Overall, 44% of people bounce on the first visit.
How do people find Colehaan?
1.3M people (35%) visit Colehaan directly. 1.8M (50%) people search for them in Google. Whereas, 136.6k (4%) discover Colehaan through Facebook, Reddit, and YouTube. 79k (2%) visitors come from Colehaan's email newsletters. Finally, 303.2k (8.3%) people come from affiliates and or paid referrals.
Who uses Colehaan?
Colehaan's top market is the United States and they receive 3.3M (89.3%) people.Then the 2nd is Canada with 110.2k (3.0%).The 3rd is is Philippines with 21.7k (0.6%).
Traffic Growth (last 6 months)
What do Colehaan's customers say about them?
Review Score
1.8/5
Total Reviews
61
Info
Cole Haan5 Star
10.0%
4 Star
5.0%
3 Star
15.0%
2 Star
5.0%
1 Star
65.0%
Read reviews that mention
Larisa Emelianova Khavaev
horrible customer service
Reviewed on 2021-05-05T23:29:05
I've never ever seen such a horrible customer service. They delivered my package to a totally wrong address which is clearly seen on tracking.Nevertheless they need 8-10 business days to resolve this problem with ups. Moreover they openly showed me that they do not care about any inconveniences that I came through because of their error.
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Kelly Smith
THREE MONTHS to be delivered
Reviewed on 2021-04-16T09:29:01
THREE MONTHS to be delivered, but when they arrived (in dribs and drabs), bore NO RESEMBLANCE to the ORIGINAL pictures on this website.ordered a nice-looking sweater from them,mid-Jan. 2021. took so long to arrive, beyond the est. date of delivery. was very shocked to open the pkg, and felt the sweater with my hands. the thin-ness of it is just like a summer T-shirt. when in fact I ordered and paid, for a sweater. I was trying to send that back no reply to my email from the company I went online and 've wasted so much time on this company and able to get their help which is seven6zero²⁸⁴ ????? ??? ????? ??? I call the company and they have done my amount back and return issue Thee absolute worst online shopping experience ever. The item looks absolutely nothing like what was ordered. I would NEVER have bought ANYTHING from them. Not only did the items take nearly
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tynekquia roberts
HORRIBLE
Reviewed on 2021-03-18T21:45:33
HORRIBLE, HORRIBLE, HORRIBLE
HORRIBLE! ZERO Stars if I could.
Will NEVER order from this company
Iexpected a beautiful sweater but received a cheap one!!!!!!!!!!!1
ordered a nice-looking sweater from them, mid-Jan. 2021. took so long to arrive, beyond the est. date of delivery. was very shocked to open the pkg, and felt the sweater with my hands. the thin-ness of it is just like a summer T-shirt. when in fact I ordered and paid, for a sweater. I was trying to send that back no reply to my email from the company I went online and 've wasted so much time on this company and able to get their help which is ₈₄₅ fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ₋fᵢᵥₑ I call the company and they have done my amount back and return issue Thee absolute worst online shopping experience ever. The item looks absolutely nothing like what was ordered.I would NEVER have bought ANYTHING from them.
Not only did the items take nearly THREE MONTHS to be delivered, but when they arrived (in dribs and drabs), bore NO RESEMBLANCE to the ORIGINAL pictures on this website.
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Elizabeth
Customers pay £££ just to try on!!!
Reviewed on 2021-03-15T14:48:43
Ordered 4 pairs including one style in 2 different sizes for my father to try on. Due to covid restrictions obviously no place to take him to (we would normally go to Liberty to try on).Expected to be able return the multiple but shocked to discover the "no free returns" policy has not budged despite the world turning upside down in a pandemic and all stores being shut!! Curt and inflexible replies by email basically saying "the website does say no returns" with no consideration of the fact that will have spent £400 nor the fact that I have been buying Cole Haan for years etc. Then phoned and spoke to a lady (Nic) - also completely inflexible with zero customer service training who just made every avenue I tried to explore dfifficult e.g. "we've never done free returns and never will", "covid changes nothing", "there's no managers to speak to now we are working remotely", "no manager will phone you they will only email", "I always expect to pay for my own returns". Someone within this company is making great products and I feel sorry for whoever that is because their front of shop is disgraceful.
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Aditi Mukerji
Stylish only in looks, completely garbage company.
Reviewed on 2021-03-03T23:15:33
I wish I could give them negative rating. Their products are super overpriced but in a few weeks available on sale for less than half the price,then you get a used or damaged product as punishment for purchasing it on sale. Although even though you purchased for full price, the quality is quiet terrible. Once they sent me the wrong product altogether and then asked me to return it to then wait for a refund for 8 weeks. I said I’ll keep the jacket instead as I didn’t mind the different style so they offered me a measly discount code that never even worked. Made the mistake of ordering pumps on sale a couple weeks later and they sent me half a tattered box with a used shoe (suede shoe had severe rubs and bald spots!!!) and I am again expected to return these and wait weeks for a refund! What are they even gonna do with a damaged shoe like that(I have pictures of the damaged shoe that just arrived)? The customer service agent was not apologetic at all and insisted on having the shoe back. Which is fine. I’ll just make sure to never buy from them ever again. Do yourselves a favor and buy shoes from a better brand that doesn’t treat their customers like garbage. A complete waste of my time.
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Annamarie Perez
I recently placed an order for 3 pairs…
Reviewed on 2021-01-20T10:48:29
I recently placed an order for 3 pairs of shoes. After contacting company about shipping issues I was told they can do nothing about it and left it at that.I never received any of the shoes or refund for them so I am out 180 dollars. HORRIBLE company. When you call they flat out just say there is nothing they can do. I'm not sure how this company even exists. Buyer BEWARE!
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anil biyani
shipping for direct website purchases…
Reviewed on 2021-01-12T17:05:54
shipping for direct website purchases is very poor. placed online order 2 weeks ago and have still not received it.No tracking is available.
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Michael Bailey
Responded to Cole Haan's sale
Reviewed on 2020-12-20T17:46:04
Responded to Cole Haan's sale, bought 2 pairs of shoes and next day get a refund notice with noexplanation from the UK saying it may take days or weeks to get refund.
Cole Haan direct sucks
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