DONT BUY IRONCLAW SHlTTY MOUSEWHEEL
Reviewed on 2021-05-19T18:49:05
Dont buy the ironclaw mice its mousewheel broke after two years where i didnt even use it that much
Reviewed on 2021-05-17T16:17:18
Had a SSD fail after a few months of use. Raised an RMA (return it to them for a replacement),spoke to a support agent via email multiple times (sent copies of receipt and photo of the serial number etc) right up until the point where they were to let me know where to send it and they have just stopped responding to my emails. I've emailed the customer support agent multiple times since with no response (over a month with no response).
I have a failed product, and no way to get it replaced if they continue to fail to respond. At this point I am about to consider never buying their products again if this is how the company operates.
(2004172883)read more
The customer service has been horrible…
Reviewed on 2021-05-15T21:07:02
The customer service has been horrible the communication is terrible. All I get when I have a question is the RMA number.I filed a warranty claim but was told my replacement was out of stock. I have asked five times for clear directions and I get a copy and paste of the RMA. Today I received an email telling me to send my product back. Big problem no clear directions to where I send how long it will take to get my replacement. This will be my last Corsair purchase.read more
Reviewed on 2021-05-13T17:38:00
Swore off them. Bought a K60 a number of years back, loved it to bits, cool design etc,within a year the blue led's just started to fail, one by one. I did their RM thing, was told "Yes that was a known, faulty batch of leds, shouldn't be happening etc, however if I wanted to get it repaired under warranty I'd have to pay them £50 for delivery! I honestly couldn't believe it. In the same chat where they admitted a known fault, they were stinging me 50 bucks (which seemed steep for delivery). Back in the day when my xbox got the red ring of death microsoft picked it up from me, never mind paying for the return delivery. My customer experience with Cosair left a really bad impression of their company. Ended up not paying it, lots more leds died, gave it away to a mate in the end. Nice products but wouldn't deal with them again.read more
Reviewed on 2021-05-10T11:31:48
After searching Amazon, Currys and some other third party sites to find this mouse is out of stock everywhere I went to the Corsair site directly.The mouse I ordered was dispatched the next day and arrived the day after with DHL. So far I’m impressed with the quality of the mouse, it’s easy to use, very responsive and the iCue software is easy to use. I am writing this as I was nearly put off by all these bad reviews, so wanted to show another perspective! My only criticism is the Bluetooth with the mouse is a bit laggy and I have to use it on two laptops but don’t want to keep swapping the dongle. I just use it wired for one PC and wireless on the other.read more
Worst customer service ever!
Reviewed on 2021-05-06T03:34:50
On March 16th, 2021, I ordered my first PC, a Corsair Vengence a7200 Series Gaming PC. Before the purchase,I did tons of research on building my own pc but with the current price-gouging of GPUs, I decided the quickest and most effective way to get the PC I wanted was to get a pre-built or custom-built one. It came down to NZXT or Corsair but decided to go with Corsair because they had the 3070 in stock, or so I thought. On their website, they clearly stated that due to supply issues (probably with the GPU), to expect a 2-3 week shipping delay. I was good with that. Wanting a clean setup, I also purchased a Corsair keyboard and mouse. $2320.77 later, my first PC was soon to be on its way. Or so I thought.
Fast forward to April 2nd when I sent my first inquiry into the shipping status. On April 5th, I got a reply from Marge(Corsair) stating that the order was shipped and delivered. I replied letting them know that wasn't in fact the case and the only keyboard and mouse were received.
On April 6 after tirelessly trying to get ahold of someone who can help through their website support line, which, I don't think actually work "for" Corsair, but instead are a 3rd party, I know, shocker, I then got an email from Michael who told me that according to the "system" my pc was at the warehouse and will be delivered in 2 weeks. That would make it 5 weeks from purchase, but hey, we're in trying times and there's an obvious GPU shortage, so ok, I thanked Michael for the help and continued to wait.
Two weeks later, on April 20th, still no pc, so I followed up with Michael on the same email thread and again called customer service trying to get some clarity on the matter. On April 26th, I got an email from Michael saying that he's having to escalate this case to the relevant team. On April 27th, I got an email from Ruth, apologizing for the delay and happy to let me know the PC is on its way. She provided a tracking number and obviously, this was something I checked daily. Good thing I did because on the 28th, the tracking link informed me that it was sent BACK TO CORSAIR!!! No email, no explanation, no NOTHING!!!!
I spent the next few days trying to contact someone "at" Corsair, but again only got their 3rd party customer service agent. I don't know what to call them, but they definitely aren't equipped to handle such a situation. Glory who helped me during this call kept referencing that she needed to connect with the website team which is who I thought I was talking to. When she referenced the warehouse team, I had hoped to also connect with them, so that they can resend my pc and we can work through whatever shipping issues there were. Quick note: I live in Guam, a US territory with 2 massive military bases. We have USPS, FedEx, DHL, UPS, etc, and follow standard US shipping rates. For easy reference, we're like a mini Hawaii without the statehood.
Anyways, back to the matter. I also called UPS to find out why they sent it back. Was transferred to the Hazardous Shipping Department. It seems they flagged the package based on incorrect labeling of the battery? I don't know what more to say, that was all they were able to provide and told me to follow up with Corsair.
On May 4th, I got an automated email response letting me know they received my "return" and will be processing my refund. What in the absolute F!!!
Again, I tried calling and only got the response of we're escalating your matter to the appropriate team. My emails were also met with zero replies. In fact, I got an email from Ruth not addressing me at all, but just saying my request was closed and merged with the request. That made no sense to me, so I asked for clarity, but still, 2 days later have not heard a single word from Corsair.
It's May 6th, 51 Days since ordering my first PC. I haven't gotten my refund. I haven't received any further customer service about my purchased pc. NOTHING!!!
So buyer beware. I will never be purchasing anything from Corsair and if I could go back in time, I would've simply purchased the NZXT unit, which is what I'll be doing once I get my refund from Corsair, if they ever get around to issuing one.
So that's my story with Corsair.
Update 5/7/2021 - Actually got in touch with someone on their Facebook page who I think got me in touch with their Escalations Manager. He is working on resolving this matter and I will post an update once it's been figured out.read more
refused me rma on a k68 rgb and m65 rgb…
Reviewed on 2021-05-06T03:14:30
refused me rma on a k68 rgb and m65 rgb elite or w/e. been in emails with them for like 3 months nowlol dont buy their trashread more
Zero stars if I had to choose
Reviewed on 2021-05-01T16:28:38
Zero stars if I had to choose.
I bought a Corsair 5000D Airflow Tempered Glass Mid-Tower ATX PC Case - Black from amazon and received my product.I was first happy with my purchased until the side tempered glass panel broke during my pc build. I opted to look on corsairs website for the part I wanted to replace. They didn't had it in stock. So I went to costumer support and got a ticked. After 5 days I haven't seen a solution on their part in helping me. It is not that I want a refund. I want to buy a replacement and still no answer from them. I thought corsair had an excellent customer support. Unfortunately I was wrong, their support is really really bad and advise future costumers to avoid buying from them.read more