Review (August 2025)
Cox connects you to the things you do and love. get blazing fast internet, cable tv and smart home solutions. find your deal today.
174M
Estimated Revenue
8.84M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Cox Business?
Estimated Revenue (2020)
$174M
Total Employees
1200
Industry
Telecommunications
Location
Sandy Springs, United States
About
Cox Business: Discover fast, reliable solutions for every business size. Call Cox Business, 866-744-0179, to learn more about internet, phone, TV and managed services.
What is Cox Business's Revenue?
Cox Business's estimated revenue for 2024 is $174M.
What does Cox Business do?
Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. Call us: 866-701-8737 For real-time resources for B2B and B2C business owners with a focus on Internet marketing, social media, mobile marketing and more visit us at CoxBLUE.com. Cox Business is a leader in providing voice, video and data services to business. Visit us at CoxBusiness.com.
What are the monthly traffic metrics for Cox?
6/mo Traffic Growth
5.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
9M
Time on Site
5.8Mins
Pages per Visit
8.0
Bounce Rate
17%
How fast is Cox growing?
Cox has grown by 14.1% in the last 6 months according to SimilarWeb.
How do people interact with Cox?
Last month, Cox received 9M visitors who spent an average of 5.8 minutes on the website and visited 8.0 different pages per session. Overall, 17% of people bounce on the first visit.
How do people find Cox?
5.2M people (59%) visit Cox directly. 137.1k (2%) people search for them in Google. Whereas, 316.7k (4%) discover Cox through Facebook, Reddit, and YouTube. 208.1k (2%) visitors come from Cox's email newsletters. Finally, 3.8k (0.0%) people come from affiliates and or paid referrals.
Who uses Cox?
Cox's top market is the United States and they receive 8.8M (99.8%) people.Then the 2nd is Germany with 2.7k (0.0%).The 3rd is is Canada with 1.9k (0.0%).
Traffic Growth (last 6 months)
What do Cox's customers say about them?
Review Score
1.7/5
Total Reviews
25
Info
Cox Communications5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
20.0%
1 Star
75.0%
Read reviews that mention
casas
Your workers don't deserve to be…
Reviewed on 2021-05-07T15:54:23
Your workers don't deserve to be harassed and jobless for actually carrying and doing there best to help your costumers your taking money from and never delivering on there services,your costumers want there services!!!!! My friend wants his job back as well. But seeing how things worked out i think he is better off finding a new job and I'm pretty sure your costumers your hurting are going to change and get rid of your services!!!!!!
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Christi A
I'd leave zero stars if I could, worst company ever
Reviewed on 2021-04-04T18:08:06
I'd leave zero stars if I could. I've been a Cox customer for 20+ years, not by choice. I'm stuck with them,they're the only option where I live. They openly lie about their pricing, they increase your monthly prices every year by $20.00. That may not seem like much, but they're not doing anything extra for that price increase..they do it because they can! Their customer svc reps are not trained properly (which is not their fault, that's poor mgmt), and give you the answers you want to hear. Then they screw up your order. I transferred apartments, in the same complex. Simply wanted to transfer my services, they screwed it up so bad it took them 5 hours, during my work from home shift and loss of internet, to try and correct the mess they made. It's been like this since I became a customer. Simply the worst, greedy, poorly run, uncaring company I've ever had the displeasure to have to deal with.. And they NEVER issue credits if they have an outage. It doesn't matter how long you have no services, you're not getting a credit. You'll receive a hollow apology, but you better pay your full bill on time. They don't hide the fact they're all about profit and keeping their shareholders happy, could not care at all about customer happiness or satisfaction. Maybe they need to realize who pays their salary? But it wouldn't matter to them, such a heartless, cold company.
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William Eubanks
NO CUSTOMER SERVICE!!!
Reviewed on 2021-03-24T23:02:04
I needed to move and contacted Cox prior to the move. The first person I spoke to wanted to run a credit check on me and when I asked why they hung up.When I spoke to a supervisor about that they said the person should not have asked for anything regarding a credit check. I was told they would send me a box to recover my router and we got off the phone. Well a couple weeks later when I was expecting a box to be sent, I instead get charged for the router. They say that they can't refund me my money until I return the router, THAT THEY WERE SUPPOSED TO SEND A BOX TO COLLECT! So I have to wait now for that to resolve. With all that being said, difficulties happen and I will admit. However, at no point during any of the customer service calls, did any rep address the hours I spent on hold, getting transferred or the money I am out now due to their incompetency. I am switching providers ASAP and will encourage others to do the same.
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Gary W. Cook
Hidden costs
Reviewed on 2021-03-11T17:30:15
Reliability has always been excellent in 4 different locations I've lived. What's bad is their constantly changing environment that has forced me to buy 3 modems in 5 years!They tried to sugar-coat the last one. They said they would update my 300G DL speed to 500G. Not really an update. They would downgrade my upload from 30G to 10G! I don't need more DL speed. The only way to get around this was to change my 1 year old DOCSIS 3.0 modem to a 3.1. $150. Ridiculous. After buying the new one, I was able to keep my old plan. But I had to tell them specifically. They were clueless dealing with their own email. Ready to switch when T-Mobile adds 5G coverage in my neighborhood.
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Linda
Cox Communications is the worst company…
Reviewed on 2021-01-15T16:30:41
Cox Communications is the worst company I have dealt with over the years. Not only has my bill crept up over the last several months,I called to get it lowered and they only offered me a higher monthly rate. This is not costumer service this is highway robbery. I see on the website that there is currently a promotion for $105.00 a month which I was told would cost me $132.00. Really do you think anyone would fall for this. You should be ashamed COX. I called a second time and the person hung up on me when I asked for a supervisor.
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Jessica Montoya Roesner
Pandemic hardship/Cox doesn’t care
Reviewed on 2021-01-06T01:39:35
1st of all, I have had Cox service for 30 years plus. I am a single woman, don’t watch much TV don’t use the phone service at all.And I work from home so the internet is very important. Right now I am paying $260 a month. I’ve asked numerous times to make this lower I cannot afford it. They say they can make it about $20 lower. Now during this pandemic I’ve continued to pay this, now my money has been depleted since I am making much less during these really hard times. They don’t care, I ended up having to cancel my TV totally and phone, and get the slowest internet speed, he said my bill will be $151 per month. A customer for 30+ years this is how I am treated. My friends have internet for $79, but I pay $151. This has made me sick to my stomach that Cox offers all these great low rates to new customers, but during these very difficult times won’t help a longtime customer.
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Penny
Horrible customer service
Reviewed on 2021-01-02T03:13:46
Horrible customer service. It's always an exercise in frustration. Internet patchy in the entire area.Contacting customer service gets you nowhere. They send out techs who tell you everything is fine, so it's a waste of everyone's time. With them being a monopoly, they don't have to make efforts to do a good job. Don't get them if you have other choices!
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Slinguser
Overcharged my parents, and then couldn't get Gigablast to work
Reviewed on 2020-12-22T17:14:02
So I come home for the holidays and so does our entire family making it about 15 people with all of us needing to WFH for a week.We decided to upgrade to Gigablast and buy a new modem. We logged into my parents account were shocked to see the COX charges for $85 dollars a month for 100MBPS Down /10 UP.. Couldn't believe COX was doing so for so long so jumped to chat which was useless. Then upgraded to Gigablast which do to the overcharge was only $15 or $20 dollars more. Cox submits a works order. I go out and get the new modem. Give Cox all the info and wait 20 minutes as instructed. (Never heard of such with my provider). After waiting No internet. Cox can see the modem, and see it is healthy with no issues. So two hours later gave and put the old one back. Wake up the next day jump to chat. The lady finds the work order is pending. Gets the work order active. Still no internet. Call in with the new modem left installed. Finally, get someone at Cox who actually listens. Modem gets verified! Package is verified. Cox sends a signal and reboots the modem for 8th time. Finally Cox sees while modem has signal it drops the signal or provision for allowing internet. The rep checks in her computer to figure out all mess that work order for Gigablast is tied to the new modem which why nothing works. Sends another signal to the new modem allowing it be on the internet. After 12 hours of chatting and calling we have Internet and advertised speeds with no internet drop outs. At the end of chat. Rep says to call Netgear for a firmware upgrade. I was like why? As always not needed and Cox pushes them when a new comes out for various brands that are allowed on there system. Giving one star since they were over charging, and all the mess for upgrading.
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