Review (August 2025)
České aerolinie nabízí letenky do desítek destinací nejen po evropě
416M
Estimated Revenue
124.64k
Website Visitors
2.5/5
Trustpilot Score
What do we know about Czech Airlines?
What is Czech Airlines's Revenue?
Czech Airlines's estimated revenue for 2024 is $416M.
What does Czech Airlines do?
Czech Airlines is one of the oldest airlines in Europe. We have provided services to passengers since 1923. Right up to the present, we have gained an enormous amount of experience and have grown into a modern airline, boasting a number of awards for the quality of our services.
What are the monthly traffic metrics for Csa?
6/mo Traffic Growth
-34.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
125k
Time on Site
3.5Mins
Pages per Visit
5.0
Bounce Rate
45%
How fast is Csa growing?
Csa has grown by -29.8% in the last 6 months according to SimilarWeb.
How do people interact with Csa?
Last month, Csa received 125k visitors who spent an average of 3.5 minutes on the website and visited 5.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Csa?
30.6k people (25%) visit Csa directly. 73.1k (59%) people search for them in Google. Whereas, 3.6k (3%) discover Csa through Facebook, Reddit, and YouTube. 880.3 (1%) visitors come from Csa's email newsletters. Finally, 5.8k (4.6%) people come from affiliates and or paid referrals.
Who uses Csa?
Csa's top market is the Czech Republic and they receive 58.6k (47.0%) people.Then the 2nd is Russian Federation with 11.6k (9.3%).The 3rd is is France with 11.5k (9.3%).
Traffic Growth (last 6 months)
What do Csa's customers say about them?
Review Score
2.5/5
Total Reviews
14
Info
Czech Airlines5 Star
9.1%
4 Star
0.0%
3 Star
0.0%
2 Star
9.1%
1 Star
81.8%
Read reviews that mention
GURBUZ GONEN
Great customer care
Reviewed on 2021-05-12T08:18:04
Great customer care
Philipp W
Refund requests are ignored
Reviewed on 2021-01-19T16:51:55
We did not get a refund since May 2020, we are waiting for 8 months now. It is hardly possible to talk to the customer service.Requests are answered with standard texts, or they are not answeded at all. We booked the flights on a portal, but Czech Airlines rejects to transfer the refund to the portal.
I think we won't get our money back. Very bad service.
read more
Daniel
I ordered a one way ticket to Prague
Reviewed on 2020-08-05T10:03:18
I ordered a one way ticket to Prague. Due to covid-19 the canceled my flight. They offered me a new flight a couple months later or a refund.I decided the refund. My ticket cost was 190$, and the total refund they could offer after what they called ''penalty'' was 28$. I did not accept this. After my original traveling date. My booking number was unable anymore.
Goodbye 190$
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Krzysztof K.
Scam
Reviewed on 2020-07-15T18:57:45
They cancelled my onward flight to Rome stating, it is because of Corona. They offered me a flight one day earlier and one day later.They refused to refund my money.
read more
Jen
Biased and non knowledgeable staff!!!
Reviewed on 2020-07-14T23:11:38
I wanted to file a complaint about our supposed to be travel going to Prague today but apparently we were not able to join the flight as we were hold on the boarding security gate.My partner and I were told that even though we have our UK residency cards and we have Schengen Visa but because we are not British nationals and only hold Philippine passport we cannot travel to Prague for our 5 day holiday trip. Before we book in this trip, taking into consideration the pandemic situation, we did our research and look into both the government sites of UK and Czech Republic travel advisory and both countries clearly state that there are no restrictions to their countries As they are both considered in the green area. And I quote, on the gov.uk official site.. it stated “There are currently no restrictions in place on entering the Czech Republic if you are travelling from the UK”
Likewise, on the Ministry of Interior of the Czech Republic(mvcr.cz) it says that on the
1.Important Notice: “As of July 13th, 2020 it will be possible to travel to CZE without necessity of proving the purpose of the travel when travelling from any country on the list of the countries with a low risk.”
Also, on page 6 pdf file titled
Conditions for entry of persons to the territory of the Czech Republic (valid from 1.7.2020 00:00) in accordance with the Ministry of Health Protective Measure
Page 6 clearly states:
“C.3 Third country citizens with long-term or permanent residence in a green zone
-travel document
PLUS:
Long-term or permanent residence in a green zone EU country:
- long-term or permanent residence permit in an EU country (long-term or short-term visa is not sufficient)
Long-term or permanent residence in a green zone third country:
- permission to enter the Czech territory (visa-free travel, residence permit in another EU state, visa issued by CZ or another EU state)
- PLUS: long-term or permanent residence permit in that country (long-term or short- term visa issued by a third country is not sufficient)”
So following these government advices on their official websites which we read and followed, why on earth we were not allowed to board for our supposed to be travel today going to Prague!? The flight attendant who was checking my passport adviced me not to rely on the government website as she said it is not updated. So if we don’t rely on the website, where do we seek advice then?! I don’t believe that it is not updated as the dates are just been uploaded this July 2020.
It is just very frustrating and disheartening to experience this, such a waste of our time and money when we all have the necessary travel documents on hand but just because our passport is from a third world country even though we are living in the UK since 2015 does not suffice in your end even with a valid Schengen Visa and UK residence permit. This is the only time we get to spend our holiday since we were working non stop as frontline healthcare workers here in London and disappontingly this is what we experienced in return. This is just so unfair when if you are basing things on nationalities and not on the permanent residency the person is situated at the time being!
Refund our flight ticket back!!!
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Ivan Janke
Very poor customer support
Reviewed on 2019-09-13T11:01:19
I was flying business class and my suitcase has been damaged. I have reported the damage throughout the online form on CSA website in accordance with their terms and conditions.I got no reply for 4 month even though I sent CSA the reminder. I have also contacted their customer support on call where I was told that there is nothing what they can do about this situation but to fill the online form again. It’s really disrespectful behavior to customer.
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Alexander Tupikov
Stop changing my flights
Reviewed on 2019-01-30T15:55:55
I bought the tickets from an agency. My flight was changed by the airline - moved 2 day forward.Their support team keep telling me they can't change my tickets and I have to contact the agency. The agency's support in the other hand tell that Czech Airlines can definitely change my tickets, and I need to pay 56 euros if I want the agency to do it for me. I don't know who is right here, but it seems scam.
By the way it is the second time when they change my flight from Kazan to Prague, it is not very convenient by itself, but I guess the agencies should be happy.
read more
TM
The worst airline company
Reviewed on 2019-01-04T21:17:55
The worst airline company - scammers
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