Review (August 2025)
Luxury cruise vacations with a sense of occasion, heritage & relaxation all on your own terms. book your cruise for 2021, 2022 & 2023 today with cunard.
14.69M
Estimated Revenue
1.19M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Cunard?
Estimated Revenue (2020)
$14.69M
Total Employees
910
Founded
1840
Industry
Leisure Travel Tourism
Location
Southampton, United Kingdom
About
Cunard: Luxury cruise vacations with a sense of occasion, heritage & relaxation all on your own terms. Book your cruise for 2021 & 2022 today with Cunard.
What is Cunard's Revenue?
Cunard's estimated revenue for 2024 is $14.69M.
What does Cunard do?
Defining true excellence at sea with over 175 years of legendary voyages, Cunard is the operator of luxury ocean liners Queen Mary 2, Queen Victoria and Queen Elizabeth. Cunard is renowned for impeccable White Star Service, gourmet dining and world-class entertainment, and it has long been synonymous with the quest for new discoveries since the company's first paddle-wheeled steamer, Britannia, crossed the Atlantic in 1840. Today Cunard offers the only regularly scheduled Transatlantic liner service and continues the legacy of world cruising which it began in 1922.
What are the monthly traffic metrics for Cunard?
6/mo Traffic Growth
83.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
5.1Mins
Pages per Visit
7.0
Bounce Rate
29%
How fast is Cunard growing?
Cunard has grown by 136.3% in the last 6 months according to SimilarWeb.
How do people interact with Cunard?
Last month, Cunard received 1M visitors who spent an average of 5.1 minutes on the website and visited 7.0 different pages per session. Overall, 29% of people bounce on the first visit.
How do people find Cunard?
415.9k people (35%) visit Cunard directly. 654.2k (55%) people search for them in Google. Whereas, 24.7k (2%) discover Cunard through Facebook, Reddit, and YouTube. 45.4k (4%) visitors come from Cunard's email newsletters. Finally, 6k (0.5%) people come from affiliates and or paid referrals.
Who uses Cunard?
Cunard's top market is the United Kingdom and they receive 664.5k (55.9%) people.Then the 2nd is United States with 334.5k (28.2%).The 3rd is is Australia with 49.9k (4.2%).
Traffic Growth (last 6 months)
What do Cunard's customers say about them?
Review Score
1.7/5
Total Reviews
118
Info
Cunard Line5 Star
10.0%
4 Star
5.0%
3 Star
10.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
Gary Risley
Definitely not sure about their Travel Insurance
Reviewed on 2021-05-20T15:48:37
Booked a seven day UK cruise with Cunard for August 2021. Decided to take out their own travel insurance (holiday extras)at a cost of £75 because they have so many travel insurance stipulations it seemed the easiest option. Just received the 112 page policy that has more conditions than buying a house. Very disappointed!
read more
caroline stanzel
Cunard threatening legal action after…
Reviewed on 2021-05-11T11:24:48
Cunard threatening legal action after sending a cheque with my name on it !!!
I am a single mother who was working as a private carer on the Queen Mary when the Virus hit,it turned out to be the cruise of doom and my ticket was payment for my services as a carer.
I got offered cruise credit from Cunard when I complained about there awful care on board and decided to book another cruise with my partner.
This got cancelled due to the pandemic and when I went to rebook it was £2000 more! I complained and next thing got a cheque through the post with my name on it.
I had just moved and it was a welcome compensation for the cancelled cruise.
Oh no Cunard say it was wrongly given to me and I should now pay it back, I cannot afford to do this and now have had legal action threatened! I tried explaining I thought it was mine so I spent it, I did try contacting them but the phone lines were down and now after five months they are threatening with legal!
I cannot believe such a company can do this, I am worried out of my mind and cannot sleep at night, I have had emails through the night and all has led to me suffering anxiety.
Go to court to fight or try and take out a loan I can’t afford !
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Barry Reynolds
We originally booked through Cunard for…
Reviewed on 2021-04-19T15:44:42
We originally booked through Cunard for a cruise in July 2020, it was cancelled because of Covid.My deposit was transferred to cruise in 2021 but cancelled again.
I've filled in online refund twice and spoken to Cunard three times over the past 5 weeks and although promises were made I'm still waiting for my £485.
What's going on
Follow up: Two days later
Refund came through after another phone call.
Thanks Cunard
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DAVID FITZSIMONS
Proceed with caution
Reviewed on 2021-04-03T09:18:51
We paid Cunard for an Atlantic crossing to New York in April 2020 which was postponed to April 2021 and then cancelled.In the circumstances that was fine. On 9th December 2020 we received notification £4200 would be repaid as we had booked directly with the company. After waiting 90 days and hearing nothing more we successfully took legal action. If you are UK resident then do use the small claims process as it is cheap and effective. Cunard is a business that is not what it seems. Chaotic and dishonest are two qualities that have emerged as their business environment went awray. Proceed with caution if you decide to travel with them.
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mark
Very Honourable
Reviewed on 2021-04-02T13:27:10
As I don't use Travel agents for my cruises any longer due to past refund issues over covid I decidedto book direct with Cunard.
I found the cruise online slightly cheaper and decided to see if Cunard would stand by its price promise.
With a couple of emails I'm pleased to say they did.
So well done Cunard -on top of that its always nice calling as the staff are really friendly and professional and most of all helpful.
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MJ
I booked my cruise with two dogs Sept…
Reviewed on 2021-03-23T22:03:18
I booked my cruise with two dogs Sept 2019 for end of Oct 2021. It was cancelled. Cunard didn't tell us the exact reasons so I have been asking them.They literally sent me a letter saying that they refuse to answer. It's funny how a 7 day cruise gets cancelled but they can still sail 30 days around Australia and Asia. Their customer service is terrible, beyond incompetent and absolutely careless. Now I am stuck in the US and I am trying to get 2 dogs back safely to the UK. At least I know never to use this terrible company ever again. Still haven't had my refund. I'm sure you are liking collecting the interest off all our money. ZERO STARS
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Andrea Horan
I did a review for our trip Southampton…
Reviewed on 2021-02-11T18:16:48
I did a review for our trip Southampton NY Dec 15th 2019. I did state that I was sick on board and having read a blog from a lady on the Jan 2020,world cruise, I believe I had contracted Covid. I had paid a deposit Sept 2019, for our return from NY, back to Southampton. Travelled to a home in FL. I received an email in Jan 2020, saying pay balance by Feb3rd 2020, or we cancel your trip, I paid, this was nearly 4mths in advance, balance was $5,350, $1,800, was for our 2 Yorkies. Then Cunard cancelled, too late for us to leave as we needed the refund. They did rebook us, for Sept 2020, that was cancelled too, now we were too late to get our dogs home by plane, Cargo on all airlines closed. I fought to get our money back, they refunded the dogs! Did they think I was going to leave them and travel without? I finally got home with my dogs 10mths later, to find their brochure on my door mat. They did not reply to any emails, and I have since found out that a World cruise leaving NY end of January, was cut short, Asian ports cancelled. I have a feeling someone knew there was a big problem then. Had they not demanded my money or advised there was a Virus, I could have made other plans. I was a Cunard Gold, means nothing and I will never travel on Cunard again, not that they will care.
read more
Shaz
Waiting for refund
Reviewed on 2021-02-06T14:52:30
We cancelled our Nov 2020 Cruise in the middle of August 2020, we still havent received our money
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