Horrible, will never use them again
Reviewed on 2021-05-24T21:18:40
I rented a car in April, for 2 days. I didnt even know the city I was traveling in had tolls.To rent the car cost me $58. I just received a bill for $95 for tolls/administrative fees ($80 worth) I've rented with other car companies, and if i had a toll, they charged me the toll + 3.00 fee. NOT Dollar Car Rental, $80 administrative fee. Will NEVER use them againread more
This is the most dishonest rental car…
Reviewed on 2021-05-24T15:29:31
This is the most dishonest rental car location I have ever come across in my 40 years of travelling.
-They Charged us for a full tank of gas even though they said at the onset of our rental if you return it full(WHICH WE DID), they would override the pre-paid gas agreement.
- They also charge "ADMINISTRATION FEES" of $15 each time you go through a toll booth, even if the toll only costs $1.50. The only option we were given regarding tolls at the onset of our rental was to "prepay" $100 in advance, and non refundable. The worst part is that the person at the counter said they would only charge for each toll.
In the 40 years that I have been travelling, I have never witnessed this kind of dishonest conduct.
DO NOT RENT FROM THIS LOCATION YOU WILL REGRET THIS THEY ARE DISHONEST, AND TAKE ADVANTAGE OF YOU.read more
Reviewed on 2021-05-17T21:03:30
They deserve ZERO stars. We reserved our car through priceline and were supposed to owe only $142 in taxes.They ended up charging us $33.99 per day for 8 days for a loss damage waiver which we did not agree to. Make sure you look at your bill carefully before leaving the rental counter...hell, spend a half hour or an hour doing so if you need to, because if you don't, they will screw you! I was in a wheelchair and was just wanting to get to the car....my mistake! Review all paperwork carefully. Dollar ended up charging us an additional $285.76 on a rental that was supposed to be $450.65 including taxes and fees. This is a horrible company! Do not use them!
Also, due to covid, all toll booths in Florida have no manual collection. The customer rep at Dollar failed to tell us this. As a result, we received a bill in the mail from Dollar in the amount of $10.99 for a $1.00 toll that we could not pay if we wanted to. There was a huge sign at the toll plaza at Pinellas Bayway, saying not to stop. They charged us a $9.99 administrative fee, even though the state of Florida is not charging an Administrative fee.
Horrible company! Use another!read more
This car rental is the WORST EVER
Reviewed on 2021-05-15T21:08:58
This car rental is the WORST EVER ! we have been waiting in line for an hour and still have about 80 people in line before us !A total disaster... DO NOT RENT from these people !...read more
Reviewed on 2021-05-14T07:37:20
Worst Car rental ever.... writing this while in the waiting line (4hrs)
Reviewed on 2021-05-14T01:26:55
SCAM!!!!! DON'T RENT FROM DOLLAR!! RENT FROM ANY OTHER COMPANY
Reviewed on 2021-05-08T04:58:20
We had a car reserved for 3 months in advance. We got off our flight at 12am and waited in a line withhundreds of people for about 2 hours only to be told they had run out of cars and to come back later. Horrible terrible. They overbooked and left hundreds of tired people to wait in line for hours. Moms with screaming babies and tired children. We didn't get to our hotel until almost 4am thanks to them. We had to call an Uber and pay an extra $52. When we finally got our car they added a ton of extra charges and when we returned it they charged us an additional $168 for a scratch on the car that we didn't cause. Horrible liars and fakes. One star is more then they deserve. I want to stomp a giant mud hole in this company.read more
This Ain’t Good Burger and You Aren’t Welcome
Reviewed on 2021-05-07T17:08:23
One star is more than this company deserves. Of seven stations only one was manned with an individual who was in no hurry to assist anyone.I’ve been in line over an hour with a reservation along with close to 20 other customers and still no car. Never again. Buyer beware.read more