Review (August 2025)

Discover the latest high street fashion online at dorothy perkins. shop women's dresses, tops, shoes, coats, petite clothing, and more in sizes 6-22 today!

14M

Estimated Revenue

4.89M

Website Visitors

1.8/5

Trustpilot Score

What do we know about Dorothy Perkins, Arcadia Ltd?

Estimated Revenue (2020)

$14M

Total Employees

700

Founded

1909

Industry

Apparel Fashion

Location

London, United Kingdom

About

Dorothy Perkins, Arcadia Ltd: Discover the latest high street fashion online at Dorothy Perkins. Shop womens dresses, tops, shoes, coats, petite clothing, and more in sizes 6-22 today!

Social Links

Alexa Ranking: 243744

What is Dorothy Perkins, Arcadia Ltd's Revenue?

Dorothy Perkins, Arcadia Ltd's estimated revenue for 2024 is $14M.

What does Dorothy Perkins, Arcadia Ltd do?

Dorothy Perkins is an online marketplace that allows users to buy fashion apparel and accessories for men and women.

What are the monthly traffic metrics for Dorothyperkins?

6/mo Traffic Growth

-25.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

4.4Mins

Bounce Rate

47%

How fast is Dorothyperkins growing?

Dorothyperkins has grown by -3.6% in the last 6 months according to SimilarWeb.

How do people interact with Dorothyperkins?

Last month, Dorothyperkins received 5M visitors who spent an average of 4.4 minutes on the website and visited 4.0 different pages per session. Overall, 47% of people bounce on the first visit.

How do people find Dorothyperkins?

1.8M people (36%) visit Dorothyperkins directly. 2.5M (52%) people search for them in Google. Whereas, 154.5k (3%) discover Dorothyperkins through Facebook, Reddit, and YouTube. 46.9k (1%) visitors come from Dorothyperkins's email newsletters. Finally, 191.2k (3.9%) people come from affiliates and or paid referrals.

Who uses Dorothyperkins?

Dorothyperkins's top market is the United Kingdom and they receive 4.2M (86.4%) people.
Then the 2nd is United States with 135.1k (2.8%).
The 3rd is is Czech Republic with 113.4k (2.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Dorothyperkins's ads on Google?

Google Ads

Ladies Shoes UK - 50% Off Absolutely Everything

https://www.dorothyperkins.com/en/dpuk/category/shoes-7709880/view-all-shoes-7710718

Discover The Latest In Womens Fashion - Now All With A Half Price Discount, Act Fast! Types: Clothing, Footwear, Accessories.

Ladies Blouses UK | Latest High Street Fashion

https://www.dorothyperkins.com/womens/tops/blouses

Be New Season Ready With Our New In Styles For Every Occasion. Extended Returns. Petite, Plus Size & Tall. Free Returns. Quick & Safe Deliveries. Free Delivery. 10% Off Student Discount. Types: Clothing, Footwear, Accessories.

Jumper Dress UK - Upgrade Your Wardrobe

https://www.dorothyperkins.com/

Give Yourself A New Look This Year – Shop Online 24/7! Sizes 6-22. Types: Clothing, Footwear, Accessories.

Maternity Clothes UK | Shop The Latest Styles‎

https://www.dorothyperkins.com/en/dpuk/category/clothing-203535/maternity-clothing-203572

Love. Wear. Repeat. Shop For Every Occasion With New In At DP. Petite, Plus Size & Tall. Free Returns. Free Delivery Over £50. Types: Clothing, Footwear, Accessories.

Keyword: uk maternity clothes

Maternity Swimwear UK - New Winter Styles At DP

https://www.dorothyperkins.com/womens/beachwear

Shop Womenswear Coats, Dresses, Shoes, Trousers, Tops, Petite Clothing + More! 10% Off Student Discount. Types: Clothing, Footwear, Accessories.

Keyword: nursing swimsuit uk

What do Dorothyperkins's customers say about them?

Review Score

1.8/5

Total Reviews

1329

Info

Dorothyperkins
5 Star
40.0%
4 Star
20.0%
3 Star
0.0%
2 Star
0.0%
1 Star
40.0%
Read reviews that mention
Cherie Dent

Just like to thank Ash for his…

Reviewed on 2021-05-25T16:15:19

Just like to thank Ash for his excellent customer service this afternoon over what’s app messenger and arranging a credit note as a refund,quick effective service and responses thank you
read more
gemma

Lovely clothes and shoes, very efficient customer service!

Reviewed on 2021-05-25T14:15:26

Lovely clothes and shoes. Fast delivery. Emma C and Andy B were very helpful when I had a questionregarding a return.
read more
DAVE

Whatsapp Simply allows them to say Keep Waiting for more than a month

Reviewed on 2021-05-25T12:54:10

If I could give ZERO STARS then I would!!! I tried to purchase an item on April 26th. During thetransaction I got a message from their website informing me that due to a technical error it had not gone through. However they took my money from my MBNA account. My DP account showed no orders , I did not receive a confirmation email and we received no goods. I thought a refund would be automatic but that didn't happen. I sent 3 Emails which were not responded to so I was advised to try Whatsapp April 30th Told to give it 5 days May 10th Told to give it 10 more days May 25th Told to givevit 10 more days Often WhatsApp messages were taking 2/3 days to receive a reply The latest message on May25th was :- I understand what your saying Dave, I have been made aware there is a delay on processing refunds due to a backlog, please allow 10 working days for the refund to hit your account, thank you for your patience! We took over the business on the 25th April, our finance team have not been handed to the log in details to the system they need to access to locate transactions, once they have this they will then have this resolved for you. Until they have this we are unable to move forward in getting this resolved for you, I absolutely understand how you are feeling as I would to but I am unable to speed this up. We have thousands of transactions processed daily, our finance team need to follow a process and can not issue a refund based upon a statement and I am sorry about this Dave. So after about 30 Whatsapp messages over 30 days they ask me to keep waiting another 10 days!!!!!! After 30 days of Wharsapp I get the same message to wait as I got a month ago!!!!!
read more
topkatz

Quick response via whats app from Fiona…

Reviewed on 2021-05-25T10:55:25

Quick response via whats app from Fiona ..advising me of refund timescale...this wasn't clear from theinfo on the website. pleased with service.
read more
Vibhu Tyagi

Awful

Reviewed on 2021-05-25T09:42:19

I am not getting my refunds after long follow-ups too.. I am getting a very foolish response from them as they have done a refund to some other card which is ridiculous ....I never experienced this sort of trouble earlier...
read more
AMF2006

Refund not received

Reviewed on 2021-05-24T21:49:26

I returned two parcels to Dorothy Perkins on the 6th April, I have received a refund in respect of oneorder only. Both parcels were delivered and received by Dorothy Perkins on the 7th April 2021 (I have Post Office receipts and both parcels are showing as having been received on Royal Mail Track and Trace). I have emailed Dorothy Perkins on numerous occasions but I have not received the common courtesy of any sort of adequate explanation. I pretty much chase my refund on a daily basis, however Dorothy Perkins do not reply. Absolutely appalled that I have not received my refund despite the returned goods having been delivered and received by Dorothy Perkins.
read more
Laura

I was missing a few items

Reviewed on 2021-05-24T21:04:55

I was missing a few items, so I googled how to contact DP’s customer service, and to my surprise it took me to WhatsApp,which I thought was amazing!! Nadiyah was so helpful, explained why I hadn’t received the missing items due to being out of stock and advised straight away that she will sort a refund for me. Brilliant customer service! Thanks Nadiyah
read more
Rosie Robinson

Helpful whatsapp team.

Reviewed on 2021-05-24T16:21:18

I had a slight fault in some boots I purchased. I contacted dorothy perkins via whatsapp for help and they were brilliant.Fiona, Brendan, Emma C, Jade S and Liam H were all helpful and quick at dealing with the problem. Great team, thank you.
read more

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