Review (August 2025)
Dover street market
7M
Estimated Revenue
1.34M
Website Visitors
3.3/5
Trustpilot Score
What do we know about DOVER STREET MARKET (INTERNATIONAL) LIMITED?
What is DOVER STREET MARKET (INTERNATIONAL) LIMITED's Revenue?
DOVER STREET MARKET (INTERNATIONAL) LIMITED's estimated revenue for 2024 is $7M.
What does DOVER STREET MARKET (INTERNATIONAL) LIMITED do?
Conceived by Rei Kawakubo of COMME des GARÇONS, the original Dover Street Market was first opened in London, Mayfair in September 2004. Since then a further five Dover Street Market stores have opened in Ginza (Tokyo), New York, Singapore, Beijing and Los Angeles. Concept and Direction by Rei Kawakubo "I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share a strong personal vision." For further information about Dover Street Market visit www.doverstreetmarket.com Connect with Dover Street Market on Instagram: @doverstreetmarketlondon @doverstreetmarketginza @doverstreetmarketnewyork @doverstreetmarketsingapore @doverstreetmarketbeijing @doverstreetmarketlosangeles
What are the monthly traffic metrics for Doverstreetmarket?
6/mo Traffic Growth
-11.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
3.0Mins
Pages per Visit
5.0
Bounce Rate
42%
How fast is Doverstreetmarket growing?
Doverstreetmarket has grown by -5.4% in the last 6 months according to SimilarWeb.
How do people interact with Doverstreetmarket?
Last month, Doverstreetmarket received 1M visitors who spent an average of 3.0 minutes on the website and visited 5.0 different pages per session. Overall, 42% of people bounce on the first visit.
How do people find Doverstreetmarket?
787.4k people (59%) visit Doverstreetmarket directly. 420.1k (31%) people search for them in Google. Whereas, 44.7k (3%) discover Doverstreetmarket through Facebook, Reddit, and YouTube. 9.8k (1%) visitors come from Doverstreetmarket's email newsletters. Finally, 2.1k (0.2%) people come from affiliates and or paid referrals.
Who uses Doverstreetmarket?
Doverstreetmarket's top market is the United States and they receive 525k (39.1%) people.Then the 2nd is United Kingdom with 202.8k (15.1%).The 3rd is is Japan with 123.4k (9.2%).
Traffic Growth (last 6 months)
What do Doverstreetmarket's customers say about them?
Review Score
3.3/5
Total Reviews
11
Info
Comme des Garçons5 Star
50.0%
4 Star
16.7%
3 Star
0.0%
2 Star
0.0%
1 Star
33.3%
Read reviews that mention
Carol
Excellent product, excellent company and excellent delivery service
Reviewed on 2020-05-20T06:23:40
I ordered the Converse from Dover Street Market on Friday 15th May and they arrived Tuesday 19th May!Excellent product, excellent service from the company and would definitely recommend both. A special thank you to the DHL delivery man who came back later in the afternoon as I just missed his first attempt to deliver by about thirty seconds!!
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James Dawkins
Love them.
Reviewed on 2020-05-10T15:18:19
My favourite design and I love the quality. Slightly tight fitting but that makes me look good so Idon't mind.
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Irina
With doverstreetmarket.com I made…
Reviewed on 2019-05-06T18:01:10
With doverstreetmarket.com I made shopping twice and it was good experience.
Gabby
Good experience...
Reviewed on 2019-01-18T07:15:14
Everything went well with this company. I wasn't sure which shoe size I was so I called Customer Service.They told me which size of sneakers I should get so I was happy. I also e-mailed them asking which size I should get before I called and the next day I received two e-mails (because I asked them twice, just in case). After few days I received information about my shipment. At first, I was worried that I won't get tracking number but few days after I made my purchase I received it. I was informed when I would get my sneakers and I received them that exact day. It took a little bit long to receive them but I paid for standard shipping so I am not complaining. The only thing that I didn't like was packaging. Sneakers were put in a simple box which did not look its best. And although sneakers inside the box looked great, I really expected more from packaging. Overall, good experience with this company...
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Daniel Chang
WORST CUSTOMER SERVICE EVER
Reviewed on 2018-02-12T12:55:51
WORST CUSTOMER SERVICE EVER! I returned an item 14 days ago and I had to chase them to get my money back!Initially, I just wanted to change the size of a t-shirt but ended up disgusted by their poor management.
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Emmabeth Lester
Dover Street Market - Worst Customer Service Ever and Serious Delay on Orders. Still Not Received.
Reviewed on 2017-05-30T20:05:53
I am appalled with the lack of communication by Dover Street Market. I have contacted them 5 times in the last week asking where my shoes are.I didn't even get an apology or the delay. It says they will be shipped within 1-2 working days - it has now been 9 working days. since I parted with my £100.
I work for an award winning online company myself who strive for the best customer service. The 'service' I have received from Dover Street, well.. its not service. I have now called Dover Street Market twice and both times, only received an apology from one of the people I spoke to. They both promised to call me back and on both occasions - NO CALL BACK, I was clearly forgotten about.
I have also e-mailed them 3 times the first 2 times being polite, my third time, putting my foot down, and only once I got a response on the first e-mail saying 'they're busy right now, and not ONCE in that e-mail was an apology.'
As the French reviewing below says, that they have paid for their shoes and have NEVER heard from them, its pretty shocking.
This is my first and last time using Dover Street Market for anything, and I won't be recommending them to any of my friends who often visit the website.
I will be expecting some compensation from this, and I don't just mean the £5 I paid for in 'shipping and handling' when they've clearly not been shipped or handled in the last 9 days.
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