Review (March 2024)
Drchrono’s cloud based ehr, medical billing software and rcm services fully equip your practice and let you provide optimal patient care.
20M
Estimated Revenue
1.01M
Website Visitors
2.5/5
Trustpilot Score
What do we know about DrChrono?
Estimated Revenue (2020)
$20M
Total Funding
$46.13M
Total Employees
160
Founded
2009
Industry
Internet
Last Funding Date
Debt Financing Jan 2020
Location
Sunnyvale, United States
About
DrChrono: DrChrono’s cloud based EHR, medical billing software and RCM services fully equip your practice and let you provide optimal patient care.
What is DrChrono's Revenue?
DrChrono's estimated revenue for 2023 is $20M.
What does DrChrono do?
DrChrono develops the essential platform and services for modern medical practices to make care more informed, more interactive, and more personalized. The open platform powers telehealth, electronic health record (EHR), practice management, medical billing, and revenue cycle solutions for physicians and patients, and is fully extensible via a robust API and marketplace of applications and services. The platform is used by thousands of physicians and millions of patients, and is facilitating millions of patient appointments and is processing billions of dollars in medical billing. For more information about DrChrono, visit www.drchrono.com
What are the monthly traffic metrics for Drchrono?
6/mo Traffic Growth
20.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
33.3Mins
Pages per Visit
26.0
Bounce Rate
22%
How fast is Drchrono growing?
Drchrono has grown by 15.2% in the last 6 months according to SimilarWeb.
How do people interact with Drchrono?
Last month, Drchrono received 1M visitors who spent an average of 33.3 minutes on the website and visited 26.0 different pages per session. Overall, 22% of people bounce on the first visit.
How do people find Drchrono?
630.2k people (62%) visit Drchrono directly. 129k (13%) people search for them in Google. Whereas, 57.3k (6%) discover Drchrono through Facebook, Reddit, and YouTube. 169.8k (17%) visitors come from Drchrono's email newsletters. Finally, 964.9 (0.1%) people come from affiliates and or paid referrals.
Who uses Drchrono?
Drchrono's top market is the United States and they receive 828.9k (82.0%) people.Then the 2nd is Kenya with 138.2k (13.7%).The 3rd is is Philippines with 22.4k (2.2%).
Traffic Growth (last 6 months)
What are Drchrono's ads on Google?
Google Ads
DrChrono Practice Management - DrChrono Fully Integrated EMR
https://www.drchrono.com/
The DrChrono healthcare ecosystem covers all aspects of patient management in one resource
drchrono.com - drchrono EHR/EMR - doctor chrono doctor chrono
https://www.drchrono.com/sign-up/
Comprehensive doctor chrono, doctor chrono, doctor chrono solution. Meaningful Use Certified · Smart Templates · Pain-free Medical Billing · Integrated Billing Services: Practice Management, EHR, EMR, Medical Billing Software, Revenue Cycle Management, RC
drchrono.com | drchrono EHR/EMR
https://www.drchrono.com/
Complete EHR, Practice Management, RCM software solution by drchrono Services: EHR/EMR, Practice Management, Integrated Billing, RCM Services, Dedicated Support Team, Free Data Transfers Deal: 100% off Free Trial
drchrono EHR/EMR | Built for Chiropractors | drchrono.com
https://www.drchrono.com/ehr-emr/chiropractor/?referrer=adwords&utm_source=adwords&utm_medium=paid_search&utm_campaign=ChiropractorExact&utm_term=
Comprehensive medical billing, practice management, EHR solution. Meaningful Use Certified · Smart Templates · Pain-free Medical Billing · Integrated Billing
DrChrono Award Winning EHR | Compare us Against Competitors
https://www.drchrono.com/
DrChrono EHR is an integrated solution customizable to your practices' needs. Making the switch? Complete EHR with various pricing options. Try us today! Meaningful Use Certified.
What do Drchrono's customers say about them?
Review Score
2.5/5
Total Reviews
60
Info
DrChrono5 Star
30.0%
4 Star
15.0%
3 Star
0.0%
2 Star
0.0%
1 Star
55.0%
Read reviews that mention
Elite Foot and Ankle
It’s a nice EMR system when it works
Reviewed on 2021-03-29T21:25:24
It’s a nice EMR system when it works. Customer service is terrible! Most EMR systems you can talk/chat with a live representative.DrChrono does not offer that. Instead they want you to email them back and forth with no resolution to your problems. I’m looking for another EMR system because unfortunately I’ve had a bad experience with this one
read more
Karen Takashima
ABSOLUTELY HORRIBLE. this plus last post
Reviewed on 2021-03-02T02:24:47
See my last post. I am still not registered with Medicare for the same reason as the past 3 times.I have now not billed Medicare for services in over 6 months. I have also lost the ability to bill Medical Mutual due to their lack of technical support. I just submitted a 3rd ticket. The 2nd asked for immediate follow-up because the time to submit had passed on several and due to pass on more. Of course NO RESPONSE. I am now looking at other programs. ABSOLUTELY DO NOT USE DR CHRONO!!!!!!!
read more
Dangit
A horrendous company
Reviewed on 2021-02-02T06:18:25
Before I start, look at the HUGE number of 1 star reviews. Scroll down. Notice that all the 5 star reviews are on a SINGLE day (Oct 5).Then past that one day, all 1 star reviews continue. I think they are creating fake reviews!
A horrendous, goat [curse word] of a company. Implementation team has *no* clue what they are doing. 6 months later, we have progressed little. I've had to train the implementation team on aspects of their job. No, really. They have tens of thousands of dollars of our money, and we have absolutely nothing to show for it.
In a month or so, they're going to put a canned response on here about how much they value their clients, and would I please contact them... Don't believe their sad face. Reviews here show this is nothing new, and they continue to do nothing about it. You can shove your canned response.
Give your money to a homeless person. You'll feel better about your decision, and maybe some good will come from it.
UPDATE: Received an email from the company through Trustpilot requesting my contact information. How is it that they have so many customers who have been treated this way that they can't figure out which one I am? Why do they want to have a private conversation now that I've gone public, instead of fixing things based off the multiple PRIVATE conversations we HAVE had?
UPDATE 2: Oh, look. The canned response I was promised. The sales team is perfect. They do everything right. Make every promise. Delivery of those promises? Nope.
read more
Greg Miller
Horrible results with customer support
Reviewed on 2021-01-25T17:12:30
I have recently changed to this EHR based on sales hype. None of which has been true.They say they can not even time stamp a note with more than one time stamp, they tell me this in a chat that has each response time stamped, but they say they can not put that in a clinical note.
THis is substandard servcie and substandard product. Regret this move
read more
Lee Wittenberg
DO NOT SIGN A CONTRACT WITH THIS CORRUPT COMPANY!
Reviewed on 2021-01-22T00:06:59
This program has many glitches. I have used it for 5 years and basically have just written templates to rectify the many issues with information propagating into the notes,and by avoiding their convoluted pre-programmed text. But the biggest issue is their fees and unreasonable nature in which they conduct their business. I fired an associate, and they intend to charge me for his use of the program until June 2021, even though I fired him in October. AND they have an AUTO RENEWAL of their contract, so that wasn't even discussed or negotiated with me after 5 years of being a patron of them! THEY SUCK! I DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE
read more
Natalia Roth
I have used Dr Chrono for one year
Reviewed on 2020-12-31T15:15:00
I have used Dr Chrono for one year. Positives- it has concise notes, that you can alter to your practice,easy navigation.
Negatives- horrible customer service, expect response to your "support ticket" form days to month after. No way to contact anyone by phone. Constant , unannounced change of your account manager and other support people, assigned to your account.
I had an "accidental" merge of over 2000 patient to my account from a different practice and it took me close to 1 week, to get someone's attention and have it removed. I am now fighting to stop unauthorized billing for termination of service, for over two months.. It's as messy and disorganized as it can be,,DO not chose!!
read more
Anisa
Scammed
Reviewed on 2020-12-23T23:30:44
In early 2019 we were scammed into paying for a year of DrChrono for a little over $2,000.We were left in the cold during implementation and the manager stopped returning our calls. We finally had enough and asked for a refund as it wasn't going to work for us. We were declined our refund and they deactivated our access after we told them we weren't going to use an EHR that wasn't fully up and running for us (nor met our needs). I've since heard this same story for many practices in my area that gave DrChrono a shot. Beware and move on to the next EHR.
read more
Kit Ko
Promises much, delivers little.
Reviewed on 2020-12-22T06:25:53
UPDATE: management did mention that they saw this review and gave me a credit on my statement.They have not, however, solved help tickets that have been open for 6+ weeks. So my assessment of them stands. Buyer beware. Actually, don’t beware. Choose a different vendor.
We’ve been with dr chrono for almost 5 years. The first year was really good. And then things went steadily downhill, and the service is now abysmal.
They do a decent job at initial onboarding, when you first sign the contract....because they still are trying to impress you. But later on when a new provider joins your group, be prepared for several months of pulling your hair out as you try to get the new person on boarded. Your new provider will receive no training. YOU will have to be on DrChrono about every detail, because they certainly don’t have an onboarding punch list. Keep in mind that if a provider leaves your practice, they will keep charging you for that provider until your annual contract ends. Even if you replace that provider.
My newest provider has been waiting a month for them to get his credit card processing working. This after waiting 1.5 months for them to set up his claim submission correctly. So here we are 3 months and almost $1000 in monthly fees in and he still can’t fully collect payment for his services.
What else? Automatic appointment reminders may or may not get sent. Your note or that appointment you’re trying to make may or may not get saved. Electronic statements that never make it to the patient portal. Claims that give the appearance of having been sent, but never make it to the insurance company... All “customer service” is via help tickets, no live assistance. They advertise integration with quest and labcorp, but labcorp refuses to integrate unless you’re a huge practice, so don’t count on it. Quest did eventually get integrated with us, but it took months and months and me going a little bit ballistic before it actually got done.
They recently announced that they are moving their servers to AWS, and it will solve all the problems. They’ve been saying some thing or another will fix things for years now.
read more
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