Review (July 2025)
Quickest, easiest, and most eco-friendly way to cross the channel. no luggage restrictions with up to 4 departures an hour. start your adventure today!
10k
Estimated Revenue
1.3M
Website Visitors
3.4/5
Trustpilot Score
What are the monthly traffic metrics for Eurotunnel?
6/mo Traffic Growth
103.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
4.8Mins
Pages per Visit
5.0
Bounce Rate
40%
How fast is Eurotunnel growing?
Eurotunnel has grown by 7.2% in the last 6 months according to SimilarWeb.
How do people interact with Eurotunnel?
Last month, Eurotunnel received 1M visitors who spent an average of 4.8 minutes on the website and visited 5.0 different pages per session. Overall, 40% of people bounce on the first visit.
How do people find Eurotunnel?
428k people (33%) visit Eurotunnel directly. 795.9k (61%) people search for them in Google. Whereas, 13.5k (1%) discover Eurotunnel through Facebook, Reddit, and YouTube. 35.8k (3%) visitors come from Eurotunnel's email newsletters. Finally, 7.6k (0.6%) people come from affiliates and or paid referrals.
Who uses Eurotunnel?
Eurotunnel's top market is the United Kingdom and they receive 881.8k (67.9%) people.Then the 2nd is France with 132.4k (10.2%).The 3rd is is Belgium with 60.8k (4.7%).
Traffic Growth (last 6 months)
What do Eurotunnel's customers say about them?
Review Score
3.4/5
Total Reviews
6029
Info
Eurotunnel Le Shuttle5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
alan wilsea
REFUSING REFUNDS
Reviewed on 2021-05-21T13:34:55
REFUSING REFUNDS
I have been looking online at reviews and it appears you have been ripping off lotsof customers this way.
Lots are unhappy and have been saying they will boycott your company and use the ferry's.
You should be very careful who you up set as it could back fire especially the amount of people you have done this too.
I thought the saying was 'the customer is aways right 'obviously eurrotunnel saying is 'let's kept this money and who cares if vouchers are used.'
I cannot Imagine I will use these vouchers but of course you do not care as you have my money.
If I do use them ,I guarantee it will be last time I ever use eurrotunnel so that's a lost customer well done eurotunnel!.
It's strange how a big company such as disney had in there t and c,so when I gave deposit for holiday stated no refunds.
After me explaining my situation they were more than happy to offer me a full refund but of course they did not have too.
Of course company's such as these going the extra mile to help customers out in hour of need will go a long way in there rating and reviews and of course I as well as every one else been helped in this way ,will be more than happy to reuse them and spread the good word .
I think your company is greedy,obnoxious and stuck in the dark ages.
I hope these disgusting decisions you are making now come back and bite you
And you regret it.
read more
Marius Onofrei
Very good customer service experiencr
Reviewed on 2021-05-21T13:24:04
This is a review to praise the Customer Service experience of Le Shuttle. I've made a mess of a change of journey,partly because of confusing UX, but Jackie in CS has kindly and considerately listen to my points of view and sorted everything out. Thank you!
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CHRIS LING
Profiteering from COVID-19
Reviewed on 2021-05-12T12:22:28
Booked a crossing for half term and we are unable to travel due to Covid restrictions. However,Eurotunnel would not offer a refund as per their T&Cs, while other organisations such as EasyJet, Eurocamp and Booking.com applied a customer focussed approach and issued refunds. Eurotunnel simply profiteering from the pandemic to line their own pockets while ignoring the customer. We have been a customer for over 15 years but will transfer our business to the ferry going forward.
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TC
As a regular traveller....
Reviewed on 2021-05-04T00:50:33
Eurotunnel staff at arrival gates are always rude and frustrating. They ask questions,don't listen to replies and simply like to cause friction and misery. step 1.
Step 2, UK border force staff are part of the Euro tunnel travel experience, cut from the same cloth as above. It's unfortunate that visitors first encounter of the UK are border force staff that lack basic manners and any courtesy, it's very rare to experience a decent interaction.
Embarrassing to be British and makes a dreadful experience and frankly the majority of the staff are disgraceful.
If you find the French border manned, usually no problems and proof that border staff can be polite and decent and get the job done quickly and efficiently.
On a brighter note, the staff in the lounges and on the train are always polite and friendly in my experience - The little smile and wave at departure helps to put right the rest of the experience with great relief as you drive off.
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Ivan Clements
Eurotunnel
Reviewed on 2021-04-26T18:37:41
Well, so far, it's been great. Even with covid and a mistake my end, customer services (special thanks to Alison)have been brilliant. Took care of me.
Thanks guys.
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Lisa Francis
Super Customer Service in difficult times!
Reviewed on 2021-04-10T08:22:40
I can’t fault the customer service I’ve received from Eurotunnel. We use Tesco vouchers in part payment for our crossings,we had a booking due in the original lockdown that we already moved from 2019 and there was no quibbling they just gave us a credit note & we rebooked for April 2021. I rang today to amend that booking and again no problem they have just given us another credit note lasting until April 2022 so there was no need to choose an alternative date straight away & they have refunded the cost of our dogs travel! They are always flexible but even more so in this current pandemic.
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Jose Goncalves
Pet Reception
Reviewed on 2021-04-06T13:52:51
We arrived at the pet Reception on Saturday the 3/04/2021 in morning after a 15 hour Drive from Poland.Entering the Reception we went to check in our puppy to only be told after a few minutes that we couldn't travel as our puppies rabies vaccine was given 4 day early as you have to wait 12 weeks. We won't aware of this when we left Poland. We waited 21 day's before leaving Poland. The lady at the desk blond middle aged woman told us we need to vaccinate our puppy again with the rabies vaccine and wait 21 days. She suggested we leave our puppy in a kennel for 21 days in France. She also mentioned she knows a vet that she can call to help us. She said there's no other way. We would then have to come back to France to pick her up. We explained we can't do that as our puppy is from a rescue and that wouldn't be good for her mental health. We ended up driving back to Poland as that was the cheapest option for us.
After ringing around we found out we could book a quarantine carrier that is authorised by Defra. So overall we could have travelled to the UK and put our puppy in a kennel close to home and been able to visit her so she knows we haven't left her.
Im so disappointed with the pet Reception coustomer service.
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Daria Zimnicka
Pet Reception
Reviewed on 2021-04-06T13:51:32
The service we have received from there was disgusting.
We have adopted our puppy from the shelter in Poland.What we did not know until we arrived in France is that vet made a mistake in calculations and vaccinated puppy for rabies vaccine 4 days before she turned 12 weeks.
Lady at the reception was very rude told us we can't travel, we need to quarantine our puppy for 21 days in France and come back for it. She even was so 'kind' to recommend us her friends dog hotel for our puppy to quarantine in!
I have asked if there is any way we could travel to the UK and quarantine our puppy there, as we can't travel to the UK and leave our dog in France and then pick it again in 21 days with all the travel restrictions. Lady said that is not an option, and that the dog has to stay in France, end of conversation.
In the end we had to drive back to Poland. We were on the road with 15 week old puppy for 40 hours! Those people at the reception do not care about welfare of animals, and from what I can see from various reviews online, they will find any tiny mistake and recommend local vet to fix it.
I have spent today on research and called DEFRA, it turns out we could have arranged for approved provider to pick up our puppy and take it into quarantine in England, lady from DEFRA said they do it all the time issuing special authorisation.
I now have to wait for 21 days before I can travel back to England, my husband won't be able to go back to work in time, just because staff is trying to earn some extra money by recommending dog hotels and vets in France.
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