Review (August 2025)

Firstrade securities offers investment products and tools to help you take control of your financial future. experience commission-free trading with us today.

10.06M

Estimated Revenue

2.21M

Website Visitors

2.3/5

Trustpilot Score

What do we know about Firstrade Securities, Inc.?

Estimated Revenue (2020)

$10.06M

Total Employees

40

Founded

1985

Industry

Financial Services

About

Firstrade Securities, Inc.: Firstrade Securities offers investment products and tools to help you take control of your financial future. Experience commission-free trading with us today.

Social Links

Alexa Ranking: 5235

What is Firstrade Securities, Inc.'s Revenue?

Firstrade Securities, Inc.'s estimated revenue for 2024 is $10.06M.

What does Firstrade Securities, Inc. do?

Firstrade is a leading online investment firm offering a full line of investment products and tools designed to help investors take control of their financial future. Since its founding in 1985, Firstrade has been committed in providing high value and quality services to our customers. Combining proprietary trading technology, a highly intuitive user interface, outstanding customer service and mobility applications, Firstrade offers a comprehensive solution for all of your investing needs. Whether you are a new investor or active trader, at Firstrade, we are committed to excellence, and putting the investor first. Firstrade is a member of FINRA/SIPC.

What are the monthly traffic metrics for Firstrade?

6/mo Traffic Growth

33.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

9.6Mins

Bounce Rate

27%

How fast is Firstrade growing?

Firstrade has grown by 45.6% in the last 6 months according to SimilarWeb.

How do people interact with Firstrade?

Last month, Firstrade received 2M visitors who spent an average of 9.6 minutes on the website and visited 6.0 different pages per session. Overall, 27% of people bounce on the first visit.

How do people find Firstrade?

1.5M people (68%) visit Firstrade directly. 388.4k (18%) people search for them in Google. Whereas, 156.3k (7%) discover Firstrade through Facebook, Reddit, and YouTube. 155.3k (7%) visitors come from Firstrade's email newsletters. Finally, 2.5k (0.1%) people come from affiliates and or paid referrals.

Who uses Firstrade?

Firstrade's top market is the Taiwan, Province of China and they receive 849.1k (38.5%) people.
Then the 2nd is United States with 707.9k (32.1%).
The 3rd is is Hong Kong with 268.7k (12.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Firstrade's customers say about them?

Review Score

2.3/5

Total Reviews

14

Info

Firstrade

[email protected]

71826914007707

Flushing

5 Star
21.4%
4 Star
0.0%
3 Star
0.0%
2 Star
7.1%
1 Star
71.4%
Read reviews that mention
Nadira Mulchan

This is not a real trading firm...

Reviewed on 2021-03-09T14:13:56

If I could give zero stars I would. Firstrade locked my account and I have been trying for weeks to transfer to another brokerage due to their poor service.The transfer keeps being rejected and they can't tell me why. I have spent numerous hours on the phone to no avail. Eventually I got my other brokerage firm to help me out with the transfer. AVOID FIRSTRADE LIKE THE PLAGUE. THESE PEOPLE ARE UNPROFESSIONAL AND CLUELESS. You'd swear that it is a Mom and Pop business that they're running.
read more
Customer

I deposited money to my Firstrade account..

Reviewed on 2021-03-04T20:51:48

I deposited money to my Firstrade account. When I tried to withdraw my money they refused to allow me to withdraw!I called and they refused to allow me to withdraw. I asked to speak with the manager but they refused to allow me to speak with the manager.
read more
eva

locked my money for no reason

Reviewed on 2021-02-23T21:24:15

I have an account here for 2 years. They locked my trading and I cannot transfer my money out.I called them everyday for two weeks. The customer services never know what happens and how to help me out, one of the guy is even really rude and takes it is not of his business. So bad. and I tried talk to the manager, the manager never answered. Avoid this company if you want your money safe. I am still be locked for my account for no reason. If there is a zero rating, I am sure going to give them a zero, ridiculous.
read more
Ahmed Saleh

A Big Scam

Reviewed on 2021-02-20T11:01:16

Tried depositing from 2 different banks. Every time it fails and I lose money. Last time the transaction got lost and I didnt get any helpful answer from them.Very poor suppprt they reply with silly answers after a week. This service is just a big scam. I never recommend anyone to use it. Stay away from it!
read more
Will

Cannot fund my account

Reviewed on 2021-02-17T05:45:26

Cannot fund my account. Contact customer service 5 days ago and still waiting... already consideringclosing my account all together.
read more
RC

Zero response time to emails and almost…

Reviewed on 2021-02-08T18:10:27

Zero response time to emails and almost impossible to reach a customer service rep.
Ken S

Service Went Downhill

Reviewed on 2020-12-29T20:35:07

Firstrade offered free trades at a time when other brokers were charging about $5 per trade.Back then I would put up with long phone wait times to get free trades. But now every broker offers free trades, and Firstrade's service has gone down, not up. Twice today I waited on the phone for over 30 minutes, only to have the system hang up on me. Not good when you have a problem that needs a human solution.
read more
Sone

Avoid! Their customer service sucks

Reviewed on 2020-12-16T09:19:02

Don’t expect any customer service. No one bothers to provide any assistance. Representatives decided what/who to respond.They don’t reply any emails weeks after they were sent. Avoid funding the account if you already have signed up or you risk freezing your assets for 2 weeks before they can be transferred to another broker. Unprofessional!
read more

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