Gapyear: See Their Revenue, Competitors, Traffic, and Reviews (August 2025)

Review (August 2025)

Estimated Revenue

10k

Website Visitors

2.5/5

Trustpilot Score

What do we know about Gapyear.com?

Estimated Revenue (2020)

$7M

Total Employees

6 Founded

1998

Industry

Leisure Travel Tourism

Location

New Malden, United Kingdom

About

Gapyear.com: Gapyear.com is a community for backpackers and gap year travellers. Search for trip advice, travel inspiration, jobs, tours and volunteering ideas.

Social Links

Alexa Ranking: 177442

What is Gapyear.com's Revenue?

Gapyear.com's estimated revenue for 2024 is $7M.

What does Gapyear.com do?

Why work with us? • Gapyear.com is a unique brand combining community and content around gap year travel, our users are using us to search for accommodation, travel insurance, flights, tours and more. • We host a quality community who stay with the brand for a sustained period of time, our users on average spend 2.5 yrs with Gapyear.com from planning their travels, to travelling and then sharing & reviewing • We deliver a life stage audience, our audience is targeted audience with passion for cultural/adventure travel Who are we? • Gapyear.com is an international social media site and a travel portal especially for adventurous travellers who want to spend more than just a couple of weeks overseas. The annual UK gap year market is estimated at 230,000 young travellers, 90,000 career breakers and a further 200,000 retirees. • We are the UK's largest gap year information website for 16- 24 year olds but nearly 40% of our members are aged 25 and above, so we capture a major share of a lucrative market estimated to be worth over £11bn. Our content blends the work of some of the best-known, most-experienced travel writers, country and activity specialists, seasoned travellers and first-time gappers. • We provide social media content of the highest possible standard and are editorially independent, we tell it like it is. Though primarily a website, we also publish in print, on mobile platforms [and expect video to be an increasingly important part of our content offering]

What do Gapyear's customers say about them?

Review Score

2.5/5

Total Reviews

21 Info

Gapyear.com

5 Star

45.0%

4 Star

0.0%

3 Star

5.0%

2 Star

25.0%

1 Star

25.0%

Read reviews that mention

Jon Davies

Disgraceful service when taking out an ad

Reviewed on 2017-09-12T17:24:59

I paid a lot of money to take out an ad with gapyear.com. Many months later I see via google analytics that there had been no clicks to our website from gapyear.com.

Sion Rbberts

Canada, USA and South America

Reviewed on 2017-03-27T08:15:50

The thing is with this company (I have learn't this through booking through them and going on a 5 month trip)is you have to take everything with a pinch of salt. Just because they say they are travel experts doesn't mean you have to believe that they are correct, no matter how correct and sure they sound. Don't do what I did and just accept what they are saying without doing some research yourself on some issues you are unsure of. For example, when we got to Canada it turned out we needed some equipment for our camping experience even though they said that we didn't. We had to pay for this equipment which instantly dents your budget. Don't expect rapid response from email inquiries you send them. They literally took about three weeks to answer a really important email I sent. You try sending it again and they still don't answer. You end up having to message a guy called Dave on their Facebook page. At least Dave got the actual job done. Me and my girlfriend were given 2 days to get from Quito in Ecuador to Lima in Peru (plenty of time and loads of buses apparently). Our gapyear rep (Alex Butterfield) told us that we could get our bus tickets at the airport after landing. I contacted the airport via email and they said that I couldn't. I raised this concern of not making it in time with Alex but he said it was fine and named a bus company to use. He later admitted that this information was based on his experience from 4 years ago! Absolute joke! I got to the hostel in Ecuador and spoke to the worker at the hostel that we needed to get to Lima in Peru in in 2 days via bus (it was now about 10.30pm in Quito) and she looked at us like we were a pair of idiots. Which we were for not questioning things earlier. Anyway, it turned out to be one of the most stressful nights of my life trying to sort it out and ended up spending an extra £1000 to catch a last minute flight. I have since sent an email complaint to the Customer Excellence Team (excellence?!!!???) and they said that they took all steps and gave me 'all options to get there' despite me showing them emails giving absolute conflicting evidence from Alex. They could not face the fact that the information they provided as a company was wrong. They couldn't see that it was clearly their information that forced me to spend £1000 on a flight. They have refused my case for a refund, which I am furious with. You can use this company if you want, it's up to you but don't take their answers as final. Question everything they say, research what they say and don't be afraid to do this. Don't expect answers to your emails, especially when they have taken all payments. You have to work hard to get an answer from them which is a 100% p*ss take at times. You want a travelling experience that has as little stress or unneeded stress as possible. Research a company that has a good response time to your questions so when it hits the fan they are there to answer questions, not leave you in s**t creek with no paddle like these guys. Enjoy your trip, wherever you go. Thankfully, you meet people whilst you are out there that confirms that people are awesome for the most part and you kind of remember that it's about them and not the cash. It's all about cash for the puppets at the London HQ.

Артемий Мангутов

The worst travel experiebce ever

Reviewed on 2017-01-21T15:07:58

I've decided to book an almost one-year trip through the gapyear. Here is my terrible experience: While I was booking and before I've paid a sum (which is really big)my manager was nice to me. Immediately after I've paid for the trips, the travel consultant stopped being nice and stopped answering my questions. Or he answered just 2-3 questions of 5. Moreover, when I had started travelling, strange things have started to occure. The so-called travel experts didn't reply to my e-mails, I had to write them the same thing for 2-3 times in order to recieve answer. The 24 hours emergency service doesn't work, so do not expect any urgent help. What was the most terrifying and really ruined my travel experience is that company has just simply stolen my money! Let me explain it. The thing is that I've booked not only the trips, but also acommodations (hotels) through this company. Turned out that they didn't book for me the most of the hotels, although I had paid for them! For instance, when I arrived to the hotel in Los Angeles, which was booked for me (Manager: Sam Webster Bell) and for which I've paid 400 pounds, it turned out that I'm not on the guest list. I had to find myself a hotel and pay for it, which absolutely was not in my plans. Same was with the hotels in Rio (I paid almost 800 pounds) and Auckland (300 pounds)! As for Shanghai, they've booked me a hotel for July, despite the fact that I'll be in Shanghai in April and my trip finishes in May. Summing up my experience with this company, I totally don't recommend it. The service I was recieving is awful, the employees are totally incompetent (Their names: Sam Webster Bell and Sophie Walsh). For sure, they are not travel experts. DO NOT book anything through this company, people. This company totally destroyed my gap year and made me feel nervous and depressed for the most time during my trip. I DO NOT recommend it to anyone. Judging by the reviews from years 2014-2016, people had the same problems, as I had. The brand leader promises to improve the situation in his answers, however, as you can see, the situtation remains really awful in 2016 and 2017. Thus, I assume that the company simply lies to its customers. The only thing they do is get profit by ruining people's vacations. I've paid an enormous sum of money for my trip and this is the service I recieved. This company has truly destroyed my dream trip and my experience. Hope that those, who want to use services of this travel company, would see my review and it will prevent them from booking anything through this horrible company. Please never use this company for booking you trips.

Raja Youssef

Efficient, well-priced and great customer service

Reviewed on 2015-11-02T10:48:03.319

I recently booked a working holiday to Australia with gapyear.com, along with a tour in Thailand before Australia.

Miss Williams

Excellent

Reviewed on 2015-09-07T18:56:42.578

Had an amazing time, everything was exceptionally well planned by Ellie Gilmore. I would recommend gap

HOLLY

Excellent!!

Reviewed on 2015-09-04T18:17:07.085

This was an amazing experience and the best way to get around America. You make amazing friends and amazing memories.

ALICIA

Friendly staff, but sadly, a tad incompetant.

Reviewed on 2015-08-31T02:59:04

I was recommended the gap year company through a house mate. The consultant, Sam,was very friendly and helpful and understanding towards my needs. I was pleased that when he was away his colleagues would help with any questions I had, rather than being left to wait for him to reply like some companies make you. There were a couple of minor hicups I noticed along the way that we rectified, other then that I was all set to go. This is where it all got a bit messed up, I arrived at my destinaion to find that although I had booked and paid for transportation to my hostel, the transfers had finished at 7pm, I arrived at 11pm, I had no method of comtacting anyone and ended up relying on the help of a stranger in the airport to call my Hostel to find this out. The lady advised me what to do which ended up me spending money on a bus and a taxi, I was offered a refund if I supplied the receipts, but when you havent slept for 30 hours you don't think to ask the taxi man for a receipt. I arrived to find that I had been booked in to the Hostel a week prior to my flight landing day! If it wasn't for the amazing receptionist at Base I would of had nowhere to sleep, this date mix up had a knock on effect to other aspects booked on my trip and was just a general nightmare. Safe to say my first 24 hours across the other side of the world where made a million times worse by the lack of attention detail and organisation of this company. Other issues include but were not limited to: -Inflexible terms and conditions- I wanted to extend my trip but was told I had to arrive back in England before one year was up. -Additional hidden costs- ammendement to date of travel, and obviously me having to book completely new flights due to the previous problem -Not being given all the information I needed to make good decisions; I felt I was led to beleive I had to have a return flight, the consultant knew I was very up in the air about my length of stay, yet he didn't suggest a one way flight I would NEVER recommend this company to a friend or anyone for that matter. Essential I paid to have a half arsed trip organised by a really friendly person!

H.M

Not the best judgment on GapYear's part.

Reviewed on 2015-08-28T20:18:07

My flight from Birmingham to Dubai was fine, and so was the flight from Dubai to Dar Es Salaam. However,

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