Quick and easy experience
Reviewed on 2021-05-24T17:15:47
Quick and easy experience, quick pay as well
Reviewed on 2021-05-11T19:41:53
BEWARE! I purchased a phone that still had money owed by the previous owner. Gazelle does not check this out before selling you a phone.They say they are prevented from legally doing so.read more
I should have read these reviews...
Reviewed on 2021-05-03T19:28:29
I should have read these reviews before I did business with Gazelle. Today I received the "refurbished" iPad Mini 5 that I ordered from Gazelle.It was loaded with Veterans Administration software that makes it impossible to unlock or factory reset, so it is unusable. According to the VA Office of Connected Care Help Desk, the device was almost certainly stolen from the Veterans Administration. So much for Gazelle's "rigorous 30-point quality inspection". Clearly, no one even looked at this tablet. It also had a variety of stickers and sticker fragments and smudges on the surface, so not only didn't Gazelle inspect the device, they didn't even clean the exterior. Customer service emailed me a return shipping label and promised a full refund, but now, having lost all confidence in Gazelle, I have to worry whether they follow through with the promised refund.read more
Erin Kobylarczyk Eldrenkamp
I’ve always had a great experience!
Reviewed on 2021-04-27T15:29:28
I’ve always had a great experience with Gazelle. I love that they send boxes to me to make shipping safer/easier.Plus payment has been quick and easy. Love that they brought back trade-in as they have been our go-to company for years.read more
Quick response and Best Value
Reviewed on 2021-04-26T15:21:17
Quick response and Best Value. Gazelle provided quick and responsive service and gave me the bestvalue for my used IPhone.read more
Reviewed on 2021-04-22T14:23:45
Gazelle sold me someone's company phone that still had their companies mandatory IT administration apps on it.I couldn't use the phone without getting "permission" from the company, making it worthless. Gazelle sold me a phone and hadn't even checked it to make sure it would work.
Customer support offered a refund (which they offer anyway) and refused to cover activation costs from my carrier. They did offer free expedited shipping on another phone but I won't buy from them again.
Update 2 weeks later: I had to call to remind them to give me a full refund. They did not do it automatically upon receiving the returned phone. Pay attention with this company or they won't do their job.read more
Reviewed on 2021-04-01T22:53:04
Worst service ever, they sent me the wrong order twice and I had to waste 30 days without a good phone.This is the worst company ever, do not buy from them unless you want to waste your time and money.read more
Phone broke after only a couple months
Reviewed on 2021-03-31T17:05:29
The iPhone I bought worked well for a couple months. Then it completely stopped working.I took it to the Apple store and they said it was unfixable and needed to be replaced. It was past Gazelle's 30 day return window, so I can't return it.read more
