Review (August 2025)

Gladly is a customer service platform for b2c companies to maximize the lifetime value of their customers. gladly empowers agents without tickets.

3.5M

Estimated Revenue

111.19k

Website Visitors

3.2/5

Trustpilot Score

What do we know about Gladly?

Estimated Revenue (2020)

$3.5M

Total Funding

$98M

Total Employees

140

Founded

2014

Industry

Computer Software

Last Funding Date

Series D Jan 2019

Location

San Francisco, United States

About

Gladly: Gladly is a best-in-class customer service technology platform. Learn why leading companies are choosing Gladly's customer service platform.

Social Links

Alexa Ranking: 164955

What is Gladly's Revenue?

Gladly's estimated revenue for 2024 is $3.5M.

What does Gladly do?

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

What are the monthly traffic metrics for Gladly?

6/mo Traffic Growth

146.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

111k

Time on Site

18.0Mins

Bounce Rate

60%

How fast is Gladly growing?

Gladly has grown by -23.0% in the last 6 months according to SimilarWeb.

How do people interact with Gladly?

Last month, Gladly received 111k visitors who spent an average of 18.0 minutes on the website and visited 7.0 different pages per session. Overall, 60% of people bounce on the first visit.

How do people find Gladly?

47k people (42%) visit Gladly directly. 52.7k (47%) people search for them in Google. Whereas, 5.2k (5%) discover Gladly through Facebook, Reddit, and YouTube. 3k (3%) visitors come from Gladly's email newsletters. Finally, 62.6 (0.1%) people come from affiliates and or paid referrals.

Who uses Gladly?

Gladly's top market is the United States and they receive 67.9k (61.1%) people.
Then the 2nd is Philippines with 9.9k (8.9%).
The 3rd is is United Kingdom with 4.2k (3.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Gladly's ads on Google?

Google Ads

Switch to Gladly - The #1 CX Platform - gladly.com

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Treat Customers Like People Not Tickets. Get Gladly, The #1 Easiest-To-Use CX Software. Get A 30% Agent Efficiency Uptick With Gladly. Engage Customers And Generate Revenue. Empowering CS Agents. Cross Channel CX. All-in-One CX Platform. Radically Personal CX.

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Replace Legacy Systems With a Single Platform and Save Up to 50%. See How Gladly Can Replace Your Legacy Software W/ Single Platform - All Channels Included. Cross Channel CX. CS Software Reinvented. People Centered Platform. Empowering CS Agents.

Gladly vs. ZD - The #1 CX Platform

https://www.gladly.com/zendesk-alternative/

Based on real user reviews. Better CX alternative to [Z]endesk. Get Gladly. See How Gladly...

Replace Oracle Service Cloud? | 10 Things You Should Consider‎

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What do Gladly's customers say about them?

Review Score

3.2/5

Total Reviews

1

Info

Gladly
5 Star
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2 Star
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1 Star
100.0%
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Holly Alexandra

This reseller website has stolen my…

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This reseller website has stolen my photos and is listing my handmade products at an outrageous markup without my permission.They are harming small handmade brands and reselling larger retail brands at nutty markups like $25 for a bath and body works lotion. Their shipping times are crazy long because once you buy from them they are buying from us and have to build in extra time for that. I can only imagine how terrible their customer service must be given the products don't have descriptions or specs listed. This misrepresentation of our brand is dangerous for us as we try to grow a small handmade business.
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