Review (May 2024)

Connect the dots between customers, teams, suppliers and external systems in one highly configurable omnichannel customer communication tool.

3.37M

Estimated Revenue

604.91k

Website Visitors

2.9/5

Trustpilot Score

What do we know about Gnatta?

Estimated Revenue (2020)

$3.37M

Total Employees

37

Founded

2014

Industry

Computer Software

Last Funding Date

Venture (Round not Specified) Nov 2015

About

Gnatta: Delivering universal customer engagement through our Gnatta software. Trusted by some of the biggest names in retail.

Social Links

Alexa Ranking: 448914

What is Gnatta's Revenue?

Gnatta's estimated revenue for 2023 is $3.37M.

What does Gnatta do?

Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in. Gnatta is a market leading product for enhancing your conversations. We're experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. In 2014, when our founder was still studying at university, he realised there wasn't a product available which was dedicated to the most important part of the customer journey: the point of contact with the brand. Fast forward to today and we've a team of over 20 in house developers, all wholly focused on making your customer contacts more efficient, economic, and effective. Our platform deals with all digital channels including, but not limited to; webchat, email, Facebook, Twitter, and messengers. Our custom developed workflow technology means all your contacts will be served to the right operator, with the right information, at the right time. We're also at the cutting edge of the use of AI (both artificial and augmented intelligence) in customer service. By partnering with established AI experts, we're delivering the next level in customer experience today. With flexible monthly pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today. [email protected] https://gnatta.com

What are the monthly traffic metrics for Gnatta?

6/mo Traffic Growth

-48.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

605k

Time on Site

5.9Mins

Bounce Rate

27%

How fast is Gnatta growing?

Gnatta has grown by -15.1% in the last 6 months according to SimilarWeb.

How do people interact with Gnatta?

Last month, Gnatta received 605k visitors who spent an average of 5.9 minutes on the website and visited 5.0 different pages per session. Overall, 27% of people bounce on the first visit.

How do people find Gnatta?

52.6k people (9%) visit Gnatta directly. 5.1k (1%) people search for them in Google. Whereas, 6.7k (1%) discover Gnatta through Facebook, Reddit, and YouTube. 5.4k (1%) visitors come from Gnatta's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Gnatta?

Gnatta's top market is the United Kingdom and they receive 259.8k (43.0%) people.
Then the 2nd is United States with 99.6k (16.5%).
The 3rd is is Australia with 35.7k (5.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Gnatta's customers say about them?

Review Score

2.9/5

Total Reviews

2

Info

Gnatta
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
100.0%
Read reviews that mention
L Baker

AVOID these people

Reviewed on 2020-12-19T19:43:02

Who are these people that want my address, email etc in the vain hope that they will salvage Yodel's reputation.I DON'T DO SOCIAL MEDIA. My criticisms and compliments are personal to me and nothing to do with a faux social medial firm.
read more
andy

The last Company you want to safeguard your online reputation!

Reviewed on 2019-12-06T14:40:14

This company tries to manage online reputations for its clients, one of which is YODEL.They fail dismally by sending out robotized emails one after another putting the emphasis on the reviewer to provide them with all the information they require to help their client. In my case, my first two replies were ignored and the third email exactly the same as the first two arrived. Writing reviews is a personal thing and any response should be of a personal nature as well. I can't think of any worse way to negatively enhance a client's online reputation than treating its reviewers like simpletons.
read more

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