READ THE RETURN POLICY BEFORE ORDERING ONLINE
Reviewed on 2021-05-16T03:26:30
Be aware of their return policy if ordering clothing through their online site. I ordered two shirts both in a size large.I must have 30 shirts that I have purchased at various stores across the country and I always wear a size Large when buying any shirts in their stores. I assumed their online site would be similar sizing. Received both; one shirt fit perfectly and the other shirt was way too small. Their return policy states to contact Customer Care for return packing slip. So I emailed them three times with no response. I then called and they provided the packing slip and instructions for the return of the one shirt. I was responsible for the shipping costs to return. You only have 30 days to return so to ensure I had a tracking number and guarantee it would arrive in time, I shipped through UPS which cost me $12. It doesn't seem like I should have to pay for the return shipping when the problem is their product sizing is not consistent on clothing purchased online.read more
Shopped online...got 1 item and it…
Reviewed on 2021-04-22T02:25:19
Shopped online...got 1 item and it arrived broken. Been trying for a week to get their sorry Customer Care to reply to my repeated emails.Finally, I had to go to PayPal for a refund. So sad that this once great company is managed so poorly.read more
Wonderful service and food
Reviewed on 2021-02-12T10:33:39
Wonderful service and food. A bit outdated menus, but I hope that you will renew soon.
Reviewed on 2021-01-29T21:17:34
We got a room today 2/29 the room is awesome.. but we called 3 times for a 12 pm check out as opposed to a 11am ..we got 3 different answers! One said $75 fee ! For an hour!
The second said no , the third said they will call us back .. never did for an hour later checkout!!!!read more
Read the reviews before buying anything from them...
Reviewed on 2020-12-22T02:00:31
I wish I had read the reviews before I ordered 5 Christmas ornaments from them. I paid through pay pal.Never got a confirmation from them however they did get the money. After 4 days of not receiving a confirmation I called. The girl told me she would send me out an email right away with a tracking number. Never got it. Called back after a half hour and was put on hold for 20 minutes while they looked up my order, I finally hung up. Filed a complaint with Pay Pal and also put a stop payment on my credit card. It’s all a sham. Very poor customer service. I think they are taught to lie to satisfy the customer. Next complaint goes to the BBB. NEVER WILL I EVER BUY ANYTHING FROM THEM! Buyer beware ?read more
Terrible customer service
Reviewed on 2020-12-16T19:38:24
I placed an order on 11-30-2020. Today is 12-16-20, it still has not moved in shipment.The "customer service" employees that answer the phone are absolutely no help. I have repeatedly tried to speak to someone in management. No luck. This is by far the worst shopping experience I have ever had online. I used to be a huge Hard Rock fan. I will never order anything from them again..read more
Reviewed on 2020-10-21T09:16:16
I highly recommend them. The food is tasty and amazing, big portion and cheap price tag.
Free Men Should Not Play Here, It's Run By Nazi's
Reviewed on 2020-10-15T04:39:13
all i can say is if you are a free loving free man in america a free country do not visit this place!!!unreal! i thought it was bad at first when they said we cannot drink alcohol after 11pm, which we drank in our room. but then later we noticed their nazi police walking around with Red shirts on with print on the back stating "Covid Enforcement". we laughed at first but later my wife and i were approached by one of these wanna be cops telling us that our masks were not covering our noses properly and we would have to leave if we did not cover our noses. are you serious??!! we were social distanced from anyone by over 20 feet!!! we had our dumb masks on and they had fallen slightly below each of our noses. these are not zip tied to our heads! i will never spend another penny in this place. you shouldn't either. choose a place that respects your rights as an american citizen! there is no law that i cant breathe the god given air through my nose if my mask falls under it. UNREAL!!!read more