Review (August 2025)

2.4M

Estimated Revenue

10k

Website Visitors

2.9/5

Trustpilot Score

What do we know about Harry Potter Shop?

Estimated Revenue (2020)

$2.4M

Total Employees

1-10

About

Harry Potter Shop: The Harry Potter Shop: the official online site for Harry Potter merchandise providing a magical shopping experience packed with exclusives & fan-favorites!

Social Links

Alexa Ranking: 252816

What is Harry Potter Shop's Revenue?

Harry Potter Shop's estimated revenue for 2024 is $2.4M.

What does Harry Potter Shop do?

What do Harrypottershop's customers say about them?

Review Score

2.9/5

Total Reviews

5

Info

Harry Potter Shop
5 Star
20.0%
4 Star
20.0%
3 Star
0.0%
2 Star
0.0%
1 Star
60.0%
Read reviews that mention
Happy customer

Disappointed customer

Reviewed on 2021-02-18T13:26:25

I am very disappointed with my Harry Potter experience so far as I have just ordered some items for my daughter's birthday.I thought 8 days would be enough time to receive the order in time however, I have only just found out that their despatch time is 10 days before the item is even delivered with only a standard delivery option. As a result, I am going to have a very unhappy daughter on her birthday next week. It is so sad that a brand focused on children would offer such poor service. I will not recommend the Harry Potter Shop to my friends.
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Dror Bereznitsky

Long response time from customer support

Reviewed on 2020-11-23T10:13:47

I ordered two items from Harry Potter Shop. The package was sent in a relatively timely manner,however when receiving it I realized that it contains wrong items (one of the items was sent twice). Trying to contact their support with no success over the last week. Update: eventually got contacted by customer service and got a refund for the wrong item I received
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Elizabeth Warren

I have had a bad experience with the Harry Potter shop

Reviewed on 2020-09-27T02:11:16

I have had a bad experience with this company. I bought 2 items and still have not received one and have had no updates or tracking to know when my second item will be received. Strangely,we received the t shirt which was personalised first. I requested a larger size in an email 2 minutes after sending my order as I saw people say the shirts are very small. This was never addressed and the shirt received was too small. I stupidly paid to express mail the t shirt back as a letter that came with the shirt said I could return it for an exchange or refund if I was unhappy " for any reason". I have now learned that the Returns area refused my package! I am trying to follow this up but with less customer service ( it seems) that staff are in no hurry to answer calls or respond to emails. I live in Australia so time differences ad to complications of matching the so called opening hours of the shop to actually speak to a person. So poor and very confused about why they would not even accept my return. Why does a company say they will refund or exchange and item " for any reason", when they refuse to even accept a return sent at great expense?? They have left me angry and disappointed. Elizabeth Warren
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Claire

Never received my photo!

Reviewed on 2020-07-20T14:03:10

Never received my photo!! Terrible customer service
Will Payne

The kids like it

Reviewed on 2019-11-03T18:30:06

The kids like it

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