Review (August 2025)

Make every customer service interaction a more human one. use help scout. trusted by over 12,000 businesses in 140 countries. get started for free.

14.4M

Estimated Revenue

2.79M

Website Visitors

3.6/5

Trustpilot Score

What do we know about Help Scout?

Estimated Revenue (2020)

$14.4M

Total Funding

$27.98M

Total Employees

140

Founded

2011

Industry

Internet

Last Funding Date

Series B Jan 2021

Location

Boston, United States

About

Help Scout: Make every customer service interaction a more human one. Use Help Scout. Trusted by over 12,000 businesses in 140 countries. Get started for free.

Social Links

Alexa Ranking: 18450

What is Help Scout's Revenue?

Help Scout's estimated revenue for 2024 is $14.4M.

What does Help Scout do?

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.

What are the monthly traffic metrics for Helpscout?

6/mo Traffic Growth

-1.80%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

18.3Mins

Bounce Rate

23%

How fast is Helpscout growing?

Helpscout has grown by -1.1% in the last 6 months according to SimilarWeb.

How do people interact with Helpscout?

Last month, Helpscout received 3M visitors who spent an average of 18.3 minutes on the website and visited 15.0 different pages per session. Overall, 23% of people bounce on the first visit.

How do people find Helpscout?

2M people (73%) visit Helpscout directly. 80.1k (3%) people search for them in Google. Whereas, 62.3k (2%) discover Helpscout through Facebook, Reddit, and YouTube. 327.7k (12%) visitors come from Helpscout's email newsletters. Finally, 3.5k (0.1%) people come from affiliates and or paid referrals.

Who uses Helpscout?

Helpscout's top market is the United States and they receive 1.2M (44.0%) people.
Then the 2nd is United Kingdom with 226.4k (8.1%).
The 3rd is is Philippines with 142.7k (5.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Helpscout's ads on Google?

Google Ads

helpscout.net - Help Scout: Help Desk Software - Create Workflows‎

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Email Ticketing System - Helpscout.net‎

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Simplest Way to Manage Email Based Customer Support. Try Risk-Free!

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Growing a business is tough work. Customer Service Shouldn't be. Start Free. 99.98% Uptime Last 12 mo. · iOS & Android App · Collaborate with notes · Outstanding 24x6 Support Highlights: Everything In One Place, Automate The Grunt Work, Build Relationship

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Set up in mins. User-friendly, reliable email collaboration for teams. Get set up in minutes. · HIPAA Compliant · Integrate with Voicemail · 50+ integrations · Real-time reports

Help Desk Alternative | Real-Time Reports‎

https://www.helpscout.net/compare/freshdesk/

What do Helpscout's customers say about them?

Review Score

3.6/5

Total Reviews

10

Info

Help Scout
5 Star
50.0%
4 Star
10.0%
3 Star
0.0%
2 Star
20.0%
1 Star
20.0%
Read reviews that mention
Carey Baird

An absolute gem

Reviewed on 2021-03-30T15:27:08

I have tried a few support tools in over 10 years of supporting software and SaaS,and this is hands down the best. We were previously with Intercom who increased our prices massively after we finished integrating everything. Really shady stuff... Helpscout has been great, adding new features usually without extra charges, or for a small extra fee. The core product is fantastic. Simple, clean, efficient. The mobile app works great, live chat works perfectly, the knowledgebase is not just an afterthought and the reports are top-notch. Well done guys and thank you for an awesome product!
read more
mowar

Very slow

Reviewed on 2020-12-02T08:15:20

The design behind the ticket system is really good, assigning to people, adding notes, creating automatic workflows,etc., so it could be something everyone would love to use. But it is not, and here is why: - It becomes really slow very often. There isn't a week where I can just really focus on my work, as I have to wait sometimes 20-30 minutes for one email or attachment to load in. - Their developers do not support, nor care about actual problems in their code. When you contact their support, these people are not the developers of helpscout, maybe they have some basic knowledge about website development, but not that much. They can only tell you basic debugging ideas, what you have already gone through. Once you finally get to a stage where they realize that there is an actual problem in their code, they are putting it into their to do list, where it might never will be solved. There were issues, where I was contacted years after reporting it, that "yay we solved it". I sent them a recording about a 100kb attachment how slowly gets downloaded from their servers (about 30 minutes, if it gets downloaded at all), so if you are a web developer, you already know that zero codes are involved in this process, it is just pure server speed. And they just couldn't do anything about it, but this speed doesn't only affects attachments, but their entire system. So instead of a smooth experience it is often a struggle to work with them.
read more
Calvern

Single user, easy to track emails

Reviewed on 2019-05-29T06:39:46

Our vessel has a few different email addreses we need to keep in check. We use HelpScout so that severalof our crew can keep an eye on multiple inboxes. The notes and tags features are very useful to us, allowing for great organisation. We'll continue to use. Reason for 4 stars is that the Android app needs an update - we use workflows in the online version however we cannot do this on the Android version.
read more
Andrea

Platform works fine

Reviewed on 2019-05-07T11:15:56

Platform works fine, I used it for a year or so with the "Free forever" plan. It would be a 5 starsif it wasn't that the "Free forever" plan at some point became a "sorry we changed our mind it's now 30$/month" plan. I don't mind paying and I understand things can change to pursue a sustainable business model just don't advertise it with "Free forever", that's lying. I moved to a competitor for 5$/month and I get what I need, a simple support ticket inbox.
read more
David Meagor

Far better value than Intercom, Drip and others.

Reviewed on 2019-03-01T19:51:45

Great company to deal with. Don't bother with expensive products like Intercom, use this instead.
loveblowsbad

I'm sure the FAQ hosting is fine but…

Reviewed on 2019-02-01T03:17:57

I'm sure the FAQ hosting is fine but that's a waste of money when page design is so easy and their design is so rudimentary,it becomes demonstrous when you consider it circumvents your bug reporting and puts a monkey between the user and anyone who can fix anything when it actually does go wrong and is not already in the knowledge base. See FAQs kinda develop from good communication between users and company. What you will find with this company is that its staff are tasked with making it your fault or no ones, I believe this is because they can't understand the problems to relate them. One way or the other they can't relate the issues in ways that your team understand and feature braking errors go unfixed, your product fails because its not working for anyone and people get sick of hearing "It's normal." If its normal for a product to not work by design then then It's a bad product. Do you have an Exit ICO? Ruining some other scam? Maybe this company is for you...
read more
JL Martin

Super basic helpdesk software that…

Reviewed on 2018-08-28T03:12:40

Super basic helpdesk software that works - Can onboard personnel very quickly. Zendesk seems to havemore features at the same price points but it is generally more complex and has a higher learning curve. On the other hand, Zendesk just came out with a $5 per seat per month plan that seems to be at par with Helpscout.
read more
Chris J

Super helpdesk, never had a problem.

Reviewed on 2018-05-21T22:10:30

I was lucky enough to be on a free plan, which they honoured even when they stopped offering free plans,however we've been so impressed with the software that we ended up paying for our users to get the extra features. Really simple to use and set up, been using it for 2 years, never had a problem, never missed an email. Really happy customer here.
read more

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