Two weeks before my order even shipped
Reviewed on 2021-05-29T03:21:49
Two weeks before my order even shipped. This is the third time this has had happened.I reach out to customer service and they do nothing about it and make up lies. It’s ridiculousread more
Usually love the service but we have a…
Reviewed on 2021-05-29T00:19:12
Usually love the service but we have a birthday gift stuck in customs in Cincinnati (makes no sense)and haven’t heard a word on when we can expect it and it missed the birthday girl by weeks?read more
Customer service is kinda wack tbh
Reviewed on 2021-05-28T04:22:56
The dress is probably amazing, the thing that was super disappointing was customer service.You couldn’t reach anybody, not through email, especially not over the phone. The closest I got to talking to somebody was through Instagram but even then they were so vague.read more
Fast shipping and great quality as well…
Reviewed on 2021-05-28T02:38:12
Fast shipping and great quality as well as customer service. I recommend Crystal :)
LOVE THE BRAND AND THE QUALITY IS…
Reviewed on 2021-05-27T23:20:27
LOVE THE BRAND AND THE QUALITY IS UNBEATABLE
Reviewed on 2021-05-27T16:57:54
I’ll never be ordering from I.Am.Gia again as they use DHL to ship to Canada. DHL always charges an administrative fee,in this case amounting to an additional $20 ON TOP of the regular (understandable) customs fees. Overall, I would have paid an approximate additional $42 on a $102.00CAD purchase. The HST and Canada customs were approximately $22, so DHL is scamming which I am Gia uses to ship. STAY AWAY it is NOT worth it Canadians!!!!!
EDIT: generic answer did not even address the problem- I Am Gia uses DHL, who hides non-related customs and duties fees.read more
TERRIBLE CUSTOMER SERVICE POOR QUALITY FAULTY ITEMS
Reviewed on 2021-05-27T15:40:40
I received a top with a broken zip and was told it was not a manufacturing fault so they could not doanything about it apart from offering a $10 AUD refund which is literally only 10% of the price I paid for the top and was told to fix it myself. The only other option they gave me was to return the top however this would be costly for me since I live outside Australia. Why should I pay for a faulty item as a customer? I did not even receive an apology for this fault and don't understand why resending the top was not a proposed option. Furthermore when I originally contacted them with clear photo evidence of the fault they kept demanding more evidence and took days to respond. It was almost like they thought I was lying. I even had to contact them on instagram just to get a response. On top of their poor customer service and lack of respect for customers the quality of the clothes does not reflect the price. Previously I have received other faulty items and even received the wrong sizes. I.am.gia is without doubt one of those brands that prioritise influences and do not value actual customers.read more
Not as advertised and literally smelled…
Reviewed on 2021-05-27T14:39:05
Not as advertised and literally smelled like gasoline.
Almost $200 for this product?If this was a $45 max product, I would understand that you get what you pay for but for this price? Seriously embarrassing on your end.
Trash product.read more
