New App is a Masterpiece!
Reviewed on 2021-05-21T09:50:35
I have been a customer for a few years. I just wanted to say that the new APP is a masterpiece in simplicity.It allows my wife and I to easily check our current account. Great work!read more
Reviewed on 2021-05-11T11:30:14
If your not German or European, good luck getting someone to talk to you as a human and take youserious.
They won’t let you open an account if your not German or from the EU but since they don't want to say it to not be in trouble they will exhaust you, with asking more and more papers lying that they didn't receive anything and shouting at you on the phone.
I will shame and name this company for as long as I can, for anyone who is not from the EU and encounter the same issues with this Bank, report them to NGO and newspapers working on investigating them.
This type of behaviour and discrimination is unacceptable we will name and shame such companies in every platform possible.read more
Worst experience to open an account
Reviewed on 2021-05-11T09:30:13
Worst experience to open an account. Impolite and incapable staff on the support hotline.Just hang up without any intention to help. Pretended to never have received all necessary documents. Without any help to resolve the issue.
After weeks of trying to open an account we gave up and went for another bank. If you're not German don't try to open an account with them, they aren't willing to support.read more
Reviewed on 2021-05-03T08:12:03
Terrible. If you forget your password, you can't reset it easily. Last time they it took me 5 days to get access to my account.You cannot even speak to a living human being in your hour of need.read more
Security Incident / Phishing
Reviewed on 2021-03-28T21:57:22
During a security incident, I received very professional and knowledgeable advice via ING's hotline on a Sunday evening.I am writing this review, as I did not expect this level of competency, customer-orientation and risk awareness. This has definitely shown to me, that ING is the bank I trust.read more
frankly taking credit online was very…
Reviewed on 2021-03-20T09:43:46
frankly taking credit online was very easy and straight froward. now its not working at all and also the call center are not helping at all.i send several emails and called several times and my problem is not solved . so i dont recommended the bank if you are looking for a proper customer service.read more
Reviewed on 2021-03-08T14:56:11
wirklich gut, top App und schnelle und hilfreich telefonische Betreung.
very fast processing for a personal…
Reviewed on 2021-02-18T08:18:00
very fast processing for a personal loan
Thank you