Reviewed on 2021-03-30T13:46:01
I’m extremely disturbed. After receiving the order confirmation the night I ordered ,mid morning I received an email stating my order was canceled. They would not answer why it was cancelled they stated I requested this. Once I confirmed I did not, they claimed it was a billing issue and for “ security reasons “ they couldn’t tell me why.Everything matches billing shipping and the name on card. I checked online and the bag price increased an additional $300 . It’s disappointing they would cancel and lie to me just to increase the cost. To top it off they said I need to look out for “payments team for future verification” warn I reorder. My CARD IS IN MY NAME AND BILLING AND SHIPPING ARE THE SAME. It never been this hard to buy a bag. Do not buyread more
Quality went down terribly
Reviewed on 2021-01-31T13:38:28
I have been an avid Karl customer for years, love the designs but the product quality has gone down so bad lately that this week was the final one when I purchased something from Karl.Everything is made in China with very low quality standards, the cotton used for shirts is thin and see-through, the silk is not soft, the sneakers made of cheap plastic, the same applies to belts, everything.. Save your bucks and buy H&M, you will get the same quality MUCH cheaper. It is a shame that somebody decided to "optimize" in this way after Karl's passing and stain his brand so much. Very sad.read more
Reviewed on 2020-09-23T19:46:12
Fast delivery, beautiful package and super quality. Will definetly buy again.
Absolutely fabulous quality
Reviewed on 2020-07-05T15:05:31
Absolutely fabulous quality! Delivered on time. Great product packaging (jacket was wrapped and packed in original box,then in parcel box).
The item was exactly the same as on web. Discount system for the first order. Standard delivery charge is €14. No extra charge for return.
Couldn’t find any cons.
Will order more and more!read more
They don’t care about customers
Reviewed on 2020-05-22T11:04:36
They don’t care about customers , they care only about their money, as even this account is unclaimed and they don’t reply.Slow shipping, they didn’t ship my hoodie which was expensive and now they are procrastinating in refund, telling me that they are investigating with UPS and I shouldn’t use other stuff from the parcel... it’s awful!read more
Reviewed on 2019-11-08T09:42:51
My order was incomplete, delivery took them more than a week, and they refused to even partially refund me for missed item (i asked for a delivery fee refund).Very low standards, big barcode stickers glued to the products. Highly disappointed, not recommend to anyone.read more
Reviewed on 2019-09-16T23:57:56
Amazing package.
Great packing and on time delivery.
Glad
Customer services have let me down badly.
Reviewed on 2019-02-26T14:26:20
I purchased a bag for my Wife from Karl Lagerfeld Online. I emailed customer services with a complaint (46321766)about the strap with images attached. The chain links have large gaps & the bag falls on the pavement because the leather tab that attaches to the strap slips through the gaps in the chain & as a result the bag detaches itself & falls to the ground.
KL replied on 07/02 'We contacted the relevant department on the matter and will get back to you as soon as possible', that was the last I heard despite contacting them via email on 2 other occasions since. The website states: 'We will respond to all queries within 24 hours, Monday to Friday, excluding holidays'...this is not the case!
I am very disappointed in the level of customer service from KL, especially when my complaint is about a genuine design fault with the bag. They have taken way too long to respond to my case & as a result I am leaving a negative review.read more