Review (August 2025)
Enjoy the benefits of being a keybank client. we offer checking & savings accounts, credit cards, insurance, and loans. open your keybank account today!
6.42B
Estimated Revenue
7.59M
Website Visitors
1.9/5
Trustpilot Score
What do we know about KeyBank?
Estimated Revenue (2020)
$6.42B
Total Employees
15000
Founded
1849
Industry
Banking
Location
Cleveland, United States
About
KeyBank: Whether you're a start up or small business, we'll find a funding option that works for you. Explore KeyBank business loans based on your needs and goals!
What is KeyBank's Revenue?
KeyBank's estimated revenue for 2024 is $6.42B.
What does KeyBank do?
At KeyBank we've made a promise to our clients that they will always have a champion in us. To deliver on our promise, we're committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day. Headquartered in Cleveland, Ohio, KeyCorp is one of the nation's largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals. KeyCorp is an Equal Opportunity and Affirmative Action employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.
What are the monthly traffic metrics for Key?
6/mo Traffic Growth
-15.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
8M
Time on Site
4.8Mins
Pages per Visit
5.0
Bounce Rate
23%
How fast is Key growing?
Key has grown by -12.5% in the last 6 months according to SimilarWeb.
How do people interact with Key?
Last month, Key received 8M visitors who spent an average of 4.8 minutes on the website and visited 5.0 different pages per session. Overall, 23% of people bounce on the first visit.
How do people find Key?
5.6M people (74%) visit Key directly. 1.6M (21%) people search for them in Google. Whereas, 66.1k (1%) discover Key through Facebook, Reddit, and YouTube. 260.8k (3%) visitors come from Key's email newsletters. Finally, 4.4k (0.1%) people come from affiliates and or paid referrals.
Who uses Key?
Key's top market is the United States and they receive 7.5M (98.8%) people.Then the 2nd is Canada with 23.2k (0.3%).The 3rd is is Mexico with 9.2k (0.1%).
Traffic Growth (last 6 months)
What are Key's ads on Google?
Google Ads
Laurel Road by KeyBank | Check Your Rates
https://www.key.com/personal/promo/student-loan-refinancing.jsp
See If You Could Pay Down Your Loans Faster, Save Money and Stress Levels. Check Your Rates with our Easy 3-Step Online Application. Low Rates. Variable & Fixed APRs. Get Rates In 5 Minutes. Fast Online Application.
Open a KeyBank Checking - Account Today And Receive $200 - key.com
https://www.key.com/personal/promotions/checking/get-200.jsp?ppc=crosssell_OAPE0917
Find the Best Checking Account to Fit Your Financial Needs. Apply Online Today!
Open a KeyBank Checking - Account Today And Receive $200
https://www.key.com/personal/promotions/200-ps.jsp?ppc=1706_CMPPRM_ONAS0517_ps Google_Secondary_Brand_Alpha keybank
Find the Best Checking Account to Fit Your Financial Needs. Apply Online Today! No Fee Debit Card · Checking Promotion · Reward Points Program · Member FDIC Services: Checking, Savings Accounts, Loans, Lines of Credit, Insurance 2951 Salem Ave, Dayton, OH
Open a KeyBank Checking - Account Today And Receive $200 - key.com
https://www.key.com/personal/promotions/200-ps.jsp?
Find the Best Checking Account to Fit Your Financial Needs. Apply Online Today! Member FDIC · No Fee Debit Card · Checking Promotion · Reward Points Program Services: Checking, Savings Accounts, Loans, Lines of Credit, Insurance
Open a KeyBank Checking - Account Today And Receive $200 - key.com
https://www.key.com/personal/promotions/checking-200-ps.jsp?ppc=1711_CMPPRM_ONAS1117_ps Google_Secondary_NB_Gamma bank
Find the Best Checking Account to Fit Your Financial Needs. Apply Online Today!
What do Key's customers say about them?
Review Score
1.9/5
Total Reviews
19
Info
KeyBank5 Star
0.0%
4 Star
10.5%
3 Star
5.3%
2 Star
5.3%
1 Star
78.9%
Read reviews that mention
Glenn
Be Very Careful With Their Promotions
Reviewed on 2021-04-27T01:56:14
Opened a KeyBank Checking account with a $500.00 Promotion. The catch was you had to deposit $500 dollars within 60 days.Here I was, having all my payroll checks from a part-time job deposited within 60 days. The checks all totaled well over $500. This was on 9/22/2020..I called the bank after 90 days and they told me it could take up to 6 months to get my promo check. I called again on April the 26rh, 2021, and was told I did not qualify because I did not make ONE deposit of $500 or more.. Seriously? I had all my payroll checks deposited within 60 days. Folks, read the fine print and don't switch banks over promotions that have hidden catches to them. Shame on me but a bigger shame on them for not being an honest bank and telling me after numerous phone calls that all my money was no good for the promotion. Unscrupulous trickery. I immediately had my direct deposit switched to a bank that is more upfront and doesn't take 8 months of direct deposits before telling the customer he didn't meet the one lump deposit of $500.. I was warned by a co-worker not to get involved with Key Bank. I should have listened. Live and learn.
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M Lewis
I Paid Off My Auto Loan With KeyBank
Reviewed on 2021-03-26T22:22:12
I puchased a car and the auto company used Key Bank to finance my auto loan. I was never late and paid off my auto loan in December 2020.Key Bank sent me a letter thanking me for paying off my loan. Also, they sent me a seal on another letter that states that the loan was paid off. But in March they sent me a statement saying I owe them another payment for the loan. Now, they are just adding interest on a loan that is already paid off and they are using a statement payment amount to exhort more money. As of now they are holding my title to my car hostage, when I don't owe them anything. This is truly a bad bank to do business with! Complaints about this bank should be filed with the Consumer Financial Protection Bureau.
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Michelle C
I had the worst phone customer service…
Reviewed on 2021-03-15T19:39:00
I had the worst phone customer service ever in my 34 years of life. I was trying to explain an issue logging in to my mobile app and I was actually at a branch as well.The representative was not professional, she kept talking over me. I explained I was at the branch and the store was having problems too and that I have worked IT and that I'm familiar with basic troubleshooting. I mentioned that I had done everything and I still wasn't able to log in. Well, long story short, had to ask for a supervisor and was placed on hold for over 2 minutes with no refresh. She came on the phone just told me no supervisor available, so I waited another 5-8 min, Sup took the call and just said I had to wait a couple of hours for their system to refresh and try to log in again. She apologized and said she would give the Rep a coaching on what happened.
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Alan
Key bank should NEVER be trusted with…
Reviewed on 2021-02-23T16:13:26
Key bank should NEVER be trusted with your money. They wouldn't allow me with legal papers to close an account,their legal wouldn't return my call, and then allowed someone else to close that account. NEVER will I ever stop letting people know how badly they handled the legal end of this!!!!
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Brad Pelz
Worst bank ever
Reviewed on 2021-02-12T19:16:29
Zero stars isn't an option.... bummer. They are disorganized liars. Signed up with a promotional offer.3 months later haven't received bonus. I call. After long wait times, and a good 15 or 20 min on the phone with the rep, they tell me it will be deposited by the end of the month. Beginning of next month, still no bonus. Another call. Still long wait times, but this time, the rep says it will be there in two days. Fast forward to today, (4 days later). Still no bonus. I call again. Now they say that I don't qualify because I had had a key account to close previously to the offer. The offer was mailed and addressed to ME! Why would they make an offer they wouldn't honor? Why would two reps tell me the bonus was coming. This bank is a complete s**t show. I will never put another dime in a key bank account. I wouldn't even put YOUR money in a keybank account. You're better off sticking your money under your mattress (not that I'm actually advocating that, find a bank, just not Key)
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STEVEN TILLMAN
I have a debit card with Key Bank thru…
Reviewed on 2021-02-03T18:11:22
I have a debit card with Key Bank thru Mastercard. In the past year I've had 3 different occasions that I disputed charges on the day they were posted to my account.On each occasion I was told I needed to cancel my debit card and get a new one to prevent this from happening again only to have it happen again. The last time was in October when Mc Afee charged me for a year service of $119 when my account had a balance less than $10. First the funds wasn't there, secondly I had a new card, the card had been changed at least 6 times so they didn't have current info but Mastercard and Key Bank forced the charge thru. I had applied to Key Bank for overdraft protection and was turned down. But they in their infinite wisdom thought it would be good to pay this charge. As I said this is the 3rd time in the last year this has happened. Last time it was a charge my roommate made 6months prior that was supposed to be a 1 time charge to Esurance to pay her premium $670, 6 months later they tried to charge again when the balance was just $110 sending my account into overdraft cause I didn't have protection. They took 4 months to fix it but finally did. If a person calls the bank on the day a charge is posted to dispute it one would think the bank would honor your request, right? Nope. They side with the company who makes it next to impossible to cancel the service. Well today they posted the charge back to my account saying the company had my permission to charge even though I hadn't given them updated info. They had info from 3 years ago after I have changed my Debit Card info at least 6 times if not more. But were able to force the charge thru because Mastercard let them?? What a crock! If they don't have the card #, Expiration date and security code of the new card why is this charge being let thru? Does anyone know a good lawyer who would like to sue Mastercard and Keybank? Apparently this is a common practice for Mastercard, They have your account info from previous transactions and if one of their big clients want to screw the rules and screw you they'll let them. How can they get away with this? Doesn't the bank ask for current card info or do they just don't care cause I'm just a disabled person on a fixed income barely getting by and the company is a big client who they can make a lot more off? I called the call center the day the charge was posted to dispute it. They should of reversed the charge but instead they said I authorized it when in fact I didn't cause I called them to dispute it. Go figure! 3 times in a year? $670, $119, and $47 is a lot for someone on fixed income. I've spoken with several people in the call center, just spoke to Ronnie today he told me the incident # was 19013410 then passed me on to Megan in Client Disputes who then passed me to Alisha Ann in Client Advocacy who said the Escalation Dept. would call me in 48hrs and sent me a tif. file I can't read or open. Meanwhile I'm short on rent and don't know what to do but to let some steam off by posting this. Would like to sue both Mastercard and Keybank cause this isn't right! I called the day it posted and disputed the charge. They should of been in my corner and refused it but didn't. Even Esurance said to call the bank after they did it and cancel the charge. That's what I did!
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Pamela Cassidy
Taking money from a disabled person
Reviewed on 2021-01-28T15:44:18
My son had an account at key Bank in Sandy he was in a severe car accident and he had $278 in hisaccount I had called the bank and told them that my son was in a severe accident and he has a TBI and she said okay well we won't be taking any of you know the wonderful service fees and everything from him and can get guardianship so I now have guardianship I called the bank and Sandy that told me they weren't going to do it and his account is mysteriously minus $20 it's pretty sad that a company like this that told me they weren't going to do nothing by taking his service fees out that actually stole money from a disabled person it disgusts . The account is under last name Cassidy.
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John bonavoglia
They suck
Reviewed on 2021-01-07T13:44:30
My name is John bonavoglia on January 5th I went to a atm in a 7-11 to withdraw my funds from my keybank unemployment account I had spent the last two days trying to get in touch with them to get to the bottom of my money that was not there it was withdrawn somehow out of my account every hour I waited on the phone I either got hung up on or if someone picked up they couldn’t help me they diverted me to the disputes dept that has no direct connection to a agent that you could speak to regarding the theft or my money they 1 day later get in touch with someone again after trying and holding for hours they said I have a case gave me the case number then patched me through to only wait again for 1 and a half hours to be hung up on again and they have my phone number to reach me not one phone call back my money is lost it’s all I have I’m unemployment and now have to hope I get a call back and situation resolved not happy with there services it’s not business like and makes matters worse for account holders to know that they can’t get help right away with a matter as severe as this is not the way to help people with fraud they are fdic insured and I should of got my funds while they look into resolving the case nobody should be put through this I’m extremely pissed and still clueless of what’s going on and or what’s happening to get my money back this will not be the only review I write regarding this and if necessary I will bring reporting this to the better business bureau and other review sites that with post to world web and as well try to get the media involved as well
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