Review (August 2025)
Compare and book your klm flights and view our special ticket deals and last minutes. check in online on klm.com or book a hotel or rental car for your trip
14.53B
Estimated Revenue
3.44M
Website Visitors
1.8/5
Trustpilot Score
What do we know about KLM Royal Dutch Airlines?
Estimated Revenue (2020)
$14.53B
Total Employees
18000
Founded
1919
Industry
Airlines Aviation
Location
Amstelveen, Netherlands
About
KLM Royal Dutch Airlines: Compare and book your KLM flights and view our special ticket deals and last minutes. Check in online on KLM.com or book a hotel or rental car for your trip
What is KLM Royal Dutch Airlines's Revenue?
KLM Royal Dutch Airlines's estimated revenue for 2024 is $14.53B.
What does KLM Royal Dutch Airlines do?
KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004. KLM is the core of the KLM Group, which further includes the wholly-owned subsidiaries KLM Cityhopper, transavia.com and Martinair.
What are the monthly traffic metrics for Klm?
6/mo Traffic Growth
4.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
3.2Mins
Pages per Visit
2.0
Bounce Rate
55%
How fast is Klm growing?
Klm has grown by 78.7% in the last 6 months according to SimilarWeb.
How do people interact with Klm?
Last month, Klm received 3M visitors who spent an average of 3.2 minutes on the website and visited 2.0 different pages per session. Overall, 55% of people bounce on the first visit.
How do people find Klm?
1.3M people (38%) visit Klm directly. 1.2M (35%) people search for them in Google. Whereas, 31.5k (1%) discover Klm through Facebook, Reddit, and YouTube. 58.9k (2%) visitors come from Klm's email newsletters. Finally, 35.1k (1.0%) people come from affiliates and or paid referrals.
Who uses Klm?
Klm's top market is the Netherlands and they receive 902.8k (26.3%) people.Then the 2nd is France with 418.4k (12.2%).The 3rd is is United States with 374k (10.9%).
Traffic Growth (last 6 months)
What do Klm's customers say about them?
Review Score
1.8/5
Total Reviews
2817
Info
KLM5 Star
15.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
70.0%
Read reviews that mention
Catherine
Choose another airline
Reviewed on 2021-05-22T08:20:21
Never book a connecting flight with KLM and their partner airline Transavia. There is a complete disconnection in the booking process,I cannot add a second piece of luggage and can only turn up at the airport with a second suitcase and hope they don’t charge me through the roof (which I’m sure they will). Other airlines only charge up to €40 total to add an additional bag, and if I’d known KLM were going to be this useless I would have booked elsewhere. Their online chat assistant assured me several times that once check in opened I would be able to add extra luggage online. Not a very intelligent system as this is completely incorrect.
KLMs check in page tells you that you can add extra luggage at Transavias website. Transavias website tells you the booking code is for another airline and won’t let you access anything. Great job KLM, rest assured I will never use your airline again.
read more
Mr SJH
Some reviews on here are very unfair.
Reviewed on 2021-05-17T21:57:36
I /We travel MAN-AMS regularly. Never had a problem. They have often bent over backwards to help me/usout.
I feel people are using Co-Vid as a reason to complain against companies that are doing their best.
read more
Gabriella Karp
KLM changed schedules for our journey
Reviewed on 2021-05-13T09:30:35
KLM changed schedules for our journey. It took us two dags to get our money back and it was easy to get in touch with them.Fantastic service!
read more
Ivo S.
Charged me thrice and didn't solve it
Reviewed on 2021-05-12T10:59:14
Booked a flight using my credit card and suddenly they charged me two more times. While contacting KLM they just told me to phone the cc company and that it's their fault.Obviously it's not and even the cc company said that KLM made a mistake. Will never ever fly KLM again!
read more
Alexei Gorulev
Best customer support service and support
Reviewed on 2021-05-04T13:04:05
Best customer support service and great planes. It's been my first time flying KLM and I can confirm they have modern planes,clean and in good condition and they don't have delays, always on time. They also have great meals on board and helpful staff. I also had to cancel my return flight and KLM helped me through WhatsApp, they are so efficient and one of the best airline companies for sure!
read more
Isabelle
Scammed during Covid
Reviewed on 2021-05-04T10:10:01
Scammed during Covid.
KLM has truly the worst customer service experience in the developed world.I booked a flight last March under the explicit condition that all rebooking is free of charge. When I changed my flight, I was charged a rebooking fee nevertheless. Months of arguing with KLM only lead to them handing out a voucher for the amount. They were unwilling to refund the fee they incorrectly charged. Unlike other airlines that extended their travel vouchers, KLM vouchers are only valid for 12 months - and where does KLM think people traveled over the last 12 months?! Overall, it was a big scam in which they charged me a fee they said they wouldn't charge and never gave back the money.
If you can avoid it, don't book with KLM.
read more
Niels Graverholt
Facebook only answers nonsense
Reviewed on 2021-05-03T22:54:05
Normally I am satisfied with KLM, but absolutely not with their Facebook. I have several times asked them questions,but every time they just write a lot of nonsense that has nothing to do with my question.
read more
Gareth Jones
covid cancellation - still no refunds
Reviewed on 2021-04-29T18:53:50
They cancelled my families flights due to Covid in 2020. These cost £11,000. They will not process a refund for me still,and the customer services department, which was outsourced to a third country, tells me that their internal policy is not to give a refund. This despite that this breaks EU law regarding Delayed and Cancelled Flights (2004 regulation). I asked for an email address to write to or speak to a supervisor and they refused. They told me the only other option is to contact them through social media. Is this how big companies expect to do business now? or just KLM being difficult to deal with?. I will not book with them again in future.
read more
You May Also Find These Company Reviews Interesting
Healthalliance
Health alliance sells health insurance plans in illinois, iowa, indiana, ohio, and washington with the doctors you trust and local customer service.... More
Category
Health