Review (August 2025)
Want to enhance your beauty routine? explore our luxurious makeup, skin care and fragrance products at lancôme.
10k
Estimated Revenue
210.46k
Website Visitors
1.9/5
Trustpilot Score
What are the monthly traffic metrics for Lancome?
6/mo Traffic Growth
-5.10%
All Time Traffic Growth
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Monthly Hits
210k
Time on Site
1.7Mins
Pages per Visit
2.0
Bounce Rate
54%
How fast is Lancome growing?
Lancome has grown by -16.2% in the last 6 months according to SimilarWeb.
How do people interact with Lancome?
Last month, Lancome received 210k visitors who spent an average of 1.7 minutes on the website and visited 2.0 different pages per session. Overall, 54% of people bounce on the first visit.
How do people find Lancome?
53.1k people (25%) visit Lancome directly. 121.7k (58%) people search for them in Google. Whereas, 8.1k (4%) discover Lancome through Facebook, Reddit, and YouTube. 2.3k (1%) visitors come from Lancome's email newsletters. Finally, 17.6k (8.4%) people come from affiliates and or paid referrals.
Who uses Lancome?
Lancome's top market is the United Kingdom and they receive 173.3k (82.4%) people.Then the 2nd is United States with 4.1k (2.0%).The 3rd is is Viet Nam with 3.9k (1.9%).
Traffic Growth (last 6 months)
What do Lancome's customers say about them?
Review Score
1.9/5
Total Reviews
18
Info
Lancôme5 Star
5.6%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
94.4%
Read reviews that mention
Lis Hutty
Horrendous customer service
Reviewed on 2021-02-14T16:18:43
Horrendous customer service, made even worse by the fact that it is my elderly parents who are left out of pocket!
Lancome claim delivery was attempted by DPD,however the photo provided was not of my parents' house/door.
No offer to send a replacement and a refund will only be processed when DPD send the parcel back... As if that's in my parents' control. Leaving anyone out of pocket is bad enough, but when they're 75 it's tantamount to stealing!!
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Malgorzata Jarecka
Very bad service
Reviewed on 2021-01-29T10:49:55
They doing some offers to promote the brand and then eben if you won something , you are unable to claim .
The service is one one the worst i had to deal with .This put me off from a brand ,which i bough some products previously from
I dont recommend it just because of the service which is really bad !
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Clarky24
Order placed a month ago
Reviewed on 2021-01-10T08:37:28
Order placed a month ago. No item received. No dispatch confirmation and still have a charge pending,terrible, buy their products from another retailer not direct
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Debra Roach
Poor service
Reviewed on 2021-01-04T14:16:02
My grandaughter had been saving her money and wanted to buy her mum some Idol perfume for Christmas,which I purchased for her online. She opened the gift box to have a smell before wrapping and rang me to ask if her grandad had some super glue to attach one of the metal strips on the side of the bottle as had come off? She was adamant that she wanted to give to her mum on Christmas Day and grandad was able the rescue with glue. I sent an email to Lancome to explain the problem on 23.12.20, took photo's and got no reply. I telephoned a week later to explain the situation again and was told that I could return the perfume? I had to emphasise that the bottle strip embellishment had already been fixed with superglue and maybe a gesture of goodwill would be nice as I would have returned as faulty under any other circumstances. I was told be sent a discount offer. Received a 10% off code for next purchase 11 days later. The whole Lancome experience has been very poor indeed. I realise that this was an unusual situation being a Christmas gift and we had solved the problem, but could have been handled by the customer service team so much better.
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customer
Worst service ever!!
Reviewed on 2021-01-03T15:10:46
Recently placed an order for a Saturday delivery, order was placed at 10:20am before the 12pm cut off for Saturday delivery and paid the £9.95 delivery charge,two days later I had to contact lancome myself to chase up why I had not received my order, after waiting five hours for a response when according to the website it will be a two hour maximum, all they sent me was tracking details no other information, no details of my order. Eventually after six days my parcel finally arrived. I made a complaint to lancome to which their response was as bad as their delivery service, even worse is that it will take them 21 days to refund my delivery costs meaning I have waited since my order over a month for a multimillion pound company to pay me back what is rightfully mine. Absolutely terrible service which I can guarantee I will never use again and I would recommend anyone to find another place to purchase their perfumes
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Laura
Very limited range in uk and dreadful customer service
Reviewed on 2020-10-25T08:50:41
The range in the uk is very limited, no cream blush etc despite knowing that they do them in other countries.The website is dreadful, very few swatches and no colour descriptions. I was interested in a cream eyeshadow so emailed customer service to see if they could clarify the colour at all because the description was so dire on the website. Rep responded saying foundations are very personal so better to shop in store, despite me asking about eyeshadow and explaining that I’m in a shielding household ? of course the dire customer service and website made sense once I realised it was part of the L’Oréal group. Which also means not cruelty free. Will never attempt to shop there again.
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Juliet Ampeloquio
One of my very first and favourite…
Reviewed on 2020-09-22T22:17:55
One of my very first and favourite perfume "Miracle", from 2007 till todate - 12 years in a row,cant leave without it inside my bag?
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Barbara Steward
Ordered with TREAT offer…abysmal order process.
Reviewed on 2020-09-10T15:18:28
Ordered with TREAT offer online...researched the colour and types of make up I required..went toorder..site refused 3 cards with funds in..no one else has done this ever...did chat..most unsatisfactory..they wanted me to empty basket..take cookies off and much else. As I am not good on computer..impossible. Tried several times more..more unhelpful 'chat'..gave up exasperated. Tried again today..a pile of instructions for my computer (apple mac) NEVER ever a problem...ridiculous..especially annoying as I am in lockdown and cannot replace my makeup..one of the few I am not allergic too..absolutely amazed how poor their website? is?
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