Review (August 2025)

Take advantage of the incredible discounts and flight deals offered by latam airlines. book your trip now and enjoy the best experience

10M

Estimated Revenue

4.26M

Website Visitors

1.4/5

Trustpilot Score

What do we know about LATAM Airlines?

Estimated Revenue (2020)

$10M

Total Employees

24000

Founded

2012

Industry

Airlines Aviation

Location

Las Condes, Chile

About

LATAM Airlines: Find cheap tickets to South America. Book your next trip with LATAM Airlines where you can find the best deals on flights from United States

Social Links

Alexa Ranking: 61380

What is LATAM Airlines's Revenue?

LATAM Airlines's estimated revenue for 2024 is $10M.

What does LATAM Airlines do?

Now, more than ever, we are by your side. Learn all about the safety measures we are taking regarding COVID-19 at latam.com/coronavirus Follow us on: Site: www.latam.com / http://www.latamairlinesgroup.net/ Facebook: www.facebook.com/LATAMAirlines Twitter: www.twitter.com/LATAMAirlines YouTube: www.youtube.com/LATAMAirlines_EN Instagram: www.instagram.com/LATAMAirlines

What are the monthly traffic metrics for Latam?

6/mo Traffic Growth

80.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

4M

Time on Site

4.3Mins

Bounce Rate

52%

How fast is Latam growing?

Latam has grown by 27.5% in the last 6 months according to SimilarWeb.

How do people interact with Latam?

Last month, Latam received 4M visitors who spent an average of 4.3 minutes on the website and visited 3.0 different pages per session. Overall, 52% of people bounce on the first visit.

How do people find Latam?

1.6M people (38%) visit Latam directly. 1.6M (38%) people search for them in Google. Whereas, 44.2k (1%) discover Latam through Facebook, Reddit, and YouTube. 79.2k (2%) visitors come from Latam's email newsletters. Finally, 35k (0.8%) people come from affiliates and or paid referrals.

Who uses Latam?

Latam's top market is the Brazil and they receive 2.6M (60.6%) people.
Then the 2nd is Chile with 589.3k (13.8%).
The 3rd is is Argentina with 342.9k (8.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Latam's ads on Google?

Google Ads

Latam.com - LATAM: Cheap Flights

https://www.latam.com/en_us/flights-destinations/latam-flights/

Buy at LATAM.com. Many cultures, only one airline. Fly with LATAM Airlines and discover South America. A new way of flying. Flexible purchase, fly safe. flights. flexibility. LATAM. Types: Economy, Premium Economy, Premium Business.

LATAM: Official Website | Tickets at incredible prices

https://www.latam.com/en_us/flights-destinations/latam-flights/

We update our policy for purchases and ticket changes. The faster, easier and safest way to travel to South America. Buy at LATAM.com. South America. flights. LATAM. flexibility. Destinations: Colombia, Brazil, Peru, Argentina, Chile, Ecuador, Paraguay, Uruguay, Bolivia.

Latam.com | LATAM Airlines | Latam Ecuador‎

https://www.latam.com/en-us/flights-to-ecuador

Enjoy the best of South America with LATAM. Book online now! LATAM Special Offers. Discover South America. Find Your Deal and fly. Choose your destination. Onboard Entertainment. Types: Economy, Premium Economy, Premium Business.

Latam.com | LATAM Airlines | LAN Chile‎

https://www.latam.com/en_us/

Enjoy the best of South America with LATAM. Book online now! Find Your Deal and fly. Onboard Entertainment. Discover South America. LATAM Special Offers. Choose your destination. Destinations: Colombia, Brazil, Peru, Argentina, Chile, Ecuador, Paraguay, U

LATAM Airlines | TAM is LATAM now | latam.com‎

https://www.latam.com/en_us/

The faster, easier and safest way to travel to South America. In-Flight Entertainment · See offers every day · Choose your destination · Easy and fast booking Types: Economy, Premium Economy, Premium Business

What do Latam's customers say about them?

Review Score

1.4/5

Total Reviews

449

Info

LATAM Airlines
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Franklin

The airline cancelled my flight several…

Reviewed on 2021-05-10T09:11:41

The airline cancelled my flight several times, then denied my right to get a reimbursement but instead gave me a voucher,after waiting 2 months for it, to then be impossible to use it to buy another flight as all of them were combined with another airline, therefore, the voucher was useless as it was only valid for 100% operated by Latam flights, despite they knew they did not flight to my destination by themselves. Offered me a reimbursement by bank transfer with 30 working days of delay!!!!! 6 months an still waiting!!! AVOID!!!
read more
Linda R

FLY ANY Other Airline

Reviewed on 2021-04-23T22:18:49

We were unable to travel due to Ecuador going into a country wide lockdown due to COVID beginning 4/23/2021 and supposed to end 5/20/2021.We were to travel 5/1/2021 to 5/23/2021 but because of the lockdown were unable to do so. LATAM has kept 70% of the price of the ticket for each member of our party (there are 4 of us). Every other entity gave a full refund except for LATAM. NOT our fault that the country went into lockdown. Find another airline to fly with or take the bus. The hoops you have to jump through to get a refund are arduous as well. I had to cancel one at a time, not the entire reservation. They will not refund to your credit card, only to your bank account. I filed for a refund yesterday and filled out their repetitious forms one-by-one and then they issue a travel voucher and then you have to go through the process again and give them your bank account information. NOT SECURE in my book. FLY with ANY OTHER airline but LATAM.
read more
FMcAllister

Their online booking system is a joke

Reviewed on 2021-04-21T18:28:42

Their online booking system is a joke. This is the second time my niece in Brazil (and I in New Zealand trying to help her)have tried to book flights online with latam for her to leave Brazil. Every time the system rejects whatever credit card we try to use even though there is nothing wrong with our cards. We tried three cards. Yesterday after calling the NZ helpline (0800 number) I spent almost 45 minutes on the phone trying to pay for her ticket before the Customer service rep hung up on me. He told me that I had to pay in USD or euro even though on the nz site it bills in NZD. There was no message to say this online, it’s illogical and no option to do so. Then he tried to transfer me to an automated system where I could enter my credit card number using the phone keypad. This also failed three times and each time I was transferred back to him. Finally he said the system would not allow me to use an iPhone to enter the cc numbers! How do people book flights with Latam???? This is just ridiculous and terrible service. In addition the call centre sounds like it’s in the middle of an airport- very noisy. He could barely hear me snd I struggled to hear him. Everything had to be repeated over and over and we were shouting at each other. He should be wearing a headset so we only hear each other. Nothing was resolved. About 12 hours ago my niece managed to book the flight in Brazil using the third party booking system Zupper. They need to sort out your system- it’s the worst I’ve ever used. We both travel a lot and have never experienced anything so bad.
read more
Rocio Woody

The equivalent of a Inter provincial…

Reviewed on 2021-04-09T21:02:23

The equivalent of a Inter provincial bus. Would never travel LATAM if I had a choice.It’s the “Spirit” of Latin America. A long way to go to become a professional airline .
read more
Rasmus Vogt

Poor service, worse information

Reviewed on 2021-04-03T16:39:18

My wife and I booked a ticket to the Galapagos through their website. When we arrived in the airport we were asked to pay 350 USD in penalty,as the flight tickets we booked were “local” tickets, only valid for Ecuadorian people. We purchased the tickets for 650 USD, so 350 USD was a more than 50% increase! We were at no time warned about the local ticket issue, even though we entered our passport information in the booking process. At the counter we were told to pay or we were not flying today... We tried to find the information in the booking process after, but their website has a bug, so when you book through the phone, you cannot fully scroll the page, so you could only see the little notice if you dragged your fingers upwards and held it there while reading the small notice in the bottom of the page.
read more
Harry

Overbooking

Reviewed on 2021-04-02T14:39:57

Overbooking, flexibles rules, not of any help from the call center neither supervisors at office,they are specialist to send you in the labyrinth of their complaint protocol when you have any problem to be sure that they will do nothing, but politely and under their rules. Should be blacklisted !!!
read more
Nigel Ralphson

Simple question - Stupid response

Reviewed on 2021-03-14T22:17:16

Contacted them to see what the schedule would be in November from Santiago to Puerto Natales as I know they fly there but the schedule wasn't yet showing.I just wanted to know the pattern in previous years to give me an indication on what to expect. I was given a link to the booking site, which I had obviously already checked, and no answer to my actual question. I was planning to book several flights within South America with Latam but that won't be happening now.
read more
Mona

Great experience

Reviewed on 2021-03-11T23:03:36

I booked over a travel agency in Germany and needed to change my flight cause my visa wasn’t ready.I tried it over the agency, they said it’s not possible cause LATAM doesn’t allow it, then I tried it over the LATAM App and they said I need to contact my travel agency. So I called LATAM and told them about my situation, they rebooked my flight to next week, without paying one cent ??❤️ I would say that’s a great service.
read more

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