Reviewed on 2021-04-01T18:36:48
It’s a great company. I fully recommend to insure with lemonade.
Reviewed on 2021-03-14T15:25:28
i was not expecting too much, and was very surprised.
This is the worst insurance for pet
Reviewed on 2021-03-10T06:34:50
This is the worst insurance for pet. I tried to get someone can answer my question, via email, app,all answered me by AI. And it pre-programmed, not help. And the AI asked me to upload myself video for claim my cat coverage. The service lady said it because they want to detect my bank information. Excuse me! My cat get sick why I need to verify my bank? Isn’t you verify the vet documents?read more
I have 2 pets insured through lemonade
Reviewed on 2021-03-03T19:28:08
I have 2 pets insured through lemonade. It's an awful service. The staff seem so confused.It's impossible to get even a covered claim reimbursed. They want you to jump through hoop after hoop just to hope you give up and forget the claim. Do not use this service. Banfield is significantly better. Kristen Dutczak on their Claims Experience Team offers horrendous customer service, lacks active listening and will go as far as defying the laws of physics to deny a claim. She's slow at claims response, she's a frustrating person and needs significant retraining.read more
Extremely unpleasant phone support
Reviewed on 2021-02-15T13:30:56
The guy lied to me over & over again, then hung up on me when I pointed out he was lying. Awful. Horrible.Hideous. Completely UNHELPFUL actually. I wouldn't recommend to my worst enemy.read more
Terrible experience with this company
Reviewed on 2021-01-31T02:01:08
Terrible experience with this company, I was assaulted and robbed and they kept demanding differentinformation so that the time to make the claim expired even though they admitted they talked with the detective in charge of my case.read more
I haven’t ordered yet but goods coming…
Reviewed on 2021-01-15T18:40:47
I haven’t ordered yet but goods coming from China put me right off so definitely won’t be ordering
Reviewed on 2020-12-31T01:20:02
I fell for the trap of a nice app. Please don’t repeat my mistake. Used Lemonade as a renter but never filed a claim.This time I tried pet insurance and it was horrible. First off they require pledge of honesty and video footage, unheard for pet insurance and I doubt if this violates personality rights. After submitting the claim with invoices, authorized hospital to release info, 27 emails, and waiting for 3 weeks, they still wanted to talk to my vet before proceeding with the claim. At this point I think it’s time to call it bad faith: Lemonade is stalling for you to give up on claims. I submitted a complaint to CA Dept of Insurance but they don’t seem to care either. Stay away from this company.read more
