Review (June 2024)
Luxottica group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in north america, asia-pacific, china, south africa, latin america and europe, and a strong, well-balanced brand portfolio.
10.63B
Estimated Revenue
1.98M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Luxottica?
Estimated Revenue (2020)
$10.63B
Total Employees
38000
Founded
1961
Industry
Luxury Goods Jewelry
Location
Milan, Italy
About
Luxottica: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a strong, well-balanced brand portfolio.
What is Luxottica's Revenue?
Luxottica's estimated revenue for 2023 is $10.63B.
What does Luxottica do?
#ToSeeTheBeautyOfLife™ is the vision that inspires Luxottica's sustainable business approach and is an integral part of the Group's strategy. It stems from a notion of universal beauty that comes to life at the intersection of personal well-being, respect for the environment, ethics and the transparency of relations. Learn more on www.luxottica.com/en/toseethebeautyoflife. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. The Group's global wholesale distribution network covers more than 150 countries and is complemented by an extensive retail network of approximately 9,200 stores, with LensCrafters and Pearle Vision in North America, OPSM and LensCrafters in Asia-Pacific, GMO and Óticas Carol in Latin America, Salmoiraghi & Viganò in Italy and Sunglass Hut worldwide. In 2019, with approximately 80,000 employees, Luxottica posted net sales of over Euro 9 billion. Additional information on the Group is available at www.luxottica.com.
What are the monthly traffic metrics for Luxottica?
6/mo Traffic Growth
8.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
5.6Mins
Pages per Visit
7.0
Bounce Rate
27%
How fast is Luxottica growing?
Luxottica has grown by -12.4% in the last 6 months according to SimilarWeb.
How do people interact with Luxottica?
Last month, Luxottica received 2M visitors who spent an average of 5.6 minutes on the website and visited 7.0 different pages per session. Overall, 27% of people bounce on the first visit.
How do people find Luxottica?
1.5M people (76%) visit Luxottica directly. 306.6k (15%) people search for them in Google. Whereas, 33.9k (2%) discover Luxottica through Facebook, Reddit, and YouTube. 28.8k (1%) visitors come from Luxottica's email newsletters. Finally, 850.4 (0.0%) people come from affiliates and or paid referrals.
Who uses Luxottica?
Luxottica's top market is the United States and they receive 887k (44.8%) people.Then the 2nd is Italy with 222.3k (11.2%).The 3rd is is Brazil with 179.3k (9.0%).
Traffic Growth (last 6 months)
What do Luxottica's customers say about them?
Review Score
1.8/5
Total Reviews
25
Info
Luxottica5 Star
5.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Sukhraj Lalli
Shocking lack of customer…
Reviewed on 2021-05-25T12:33:51
Shocking lack of customer service!!Submitted a request for a simple repair to my D&G glasses back inApril which are still under warranty.(would have been quite happy to take into a store for the missing part but they don’t carry them)
Checked the portal a few days after to find out my request/offer of repair had expired as I didn’t claim and proceed yet no email was sent to me.All emails to Luxottica are being bounced back,I cannot get through to anyone at head office in the UK ,messages via FB/messenger/Insta are a waste of time and to top it off ,my warranty runs out next month!I’ve always purchased optical wear from this company but never ever again will I give them my business!By far the worst company I’ve ever dealt with
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Scott Pattison
awful customer care
Reviewed on 2021-05-24T08:40:52
awful customer care
awful customer care! You feel when you buy a product like Rayban the quality will last a life time.Well that isn’t the case. I bought my glasses in the sale in the winter and have went to use them now the weather is getting better. There is a crack starting from the screw attach point to the frame no other marks anywhere on the glasses and rayban want £117 for a new set as its not under warranty! Extremely poor ray ban.
Service request #530478
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Jennifer
Luxottica/sunglasshut is a scam
Reviewed on 2021-05-12T06:02:38
Luxottica/sunglasshut is the same company. Stay away. It is a scam violating customer’s rights.I have already taken legal action as 1.5 months after return and no refund seen.
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Krystian Cyrulik
Over a month now
Reviewed on 2021-05-07T18:38:23
Over a month now, since I sent back a pair of glasses to them and no answer no money back?
Desmond Whitaker
6 weeks no replacements
Reviewed on 2021-05-05T20:01:52
6 weeks no replacements, no refunds. Only answer you get when you enquire is "system is down please let me notify you with an email" and then you hear nothing from them ever.How can an unprofessional, cowboy company can still be running. Ive taken it up with paypal as I dont think Ill ever receive my refund if I deal with these clowns.
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Teens Looker
DO NOT USE THIS COMPANY
Reviewed on 2021-05-03T08:41:50
DO NOT USE THIS COMPANY. Absolutely disgusting awful company! Ordered sunglasses for my husbands birthday on 20th April.Not received. Have sent 7 emails to be told they are passing my query on. Then nothing! The telephone number for them is no longer available. Have now taken matter up with PayPal and reported them to trading standards.
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Anne Rose
Absolutely terrible company
Reviewed on 2021-04-23T14:20:58
Absolutely terrible company. I ordered a pair of Ray-ban’s on the 8th April. I kept checking UPS for delivery and the status was....held at depot awaiting information.I contacted Luxottica via Twitter as no other contact details available. I had a direct message to say they were looking into it and then no other information. These were a birthday present for the 22nd April and still no sign of them .
I have just escalated the matter to PayPal.
This is the worse customer service I’ve seen in a long time!
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Bill OBrien
HI I just spent €170 on a pair of Ray…
Reviewed on 2021-03-27T13:36:32
HI I just spent €170 on a pair of Ray Ban Sun glasses. Because of the c19 I Bough the from Luxottican.com on line and followed what i was told to do .The on line fitting system is not accurate . When i e.mail costumer service they told me there was nothing they could do . Ie.mail the again and told them i had 2 more pair of sun glasses in my shopping basket and ask if they could do some thing whit that sale to make up for my loss they did not even bouther to respond
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