Review (August 2025)
Our luxury award-winning hotels and resorts worldwide. mandarin oriental hotels offer world-class accommodations, spas and fine dining experiences.
1.38B
Estimated Revenue
999.31k
Website Visitors
4.1/5
Trustpilot Score
What do we know about Mandarin Oriental Hotel Group?
Estimated Revenue (2020)
$1.38B
Total Employees
7600
Founded
1963
Industry
Hospitality
About
Mandarin Oriental Hotel Group: Our luxury award-winning hotels and resorts worldwide. Mandarin Oriental hotels offer world-class accommodations, spas and fine dining experiences.
What is Mandarin Oriental Hotel Group's Revenue?
Mandarin Oriental Hotel Group's estimated revenue for 2024 is $1.38B.
What does Mandarin Oriental Hotel Group do?
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and eight residences in 23 countries and territories, with each property reflecting the Group's oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental's aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group's exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group's hotels. Mandarin Oriental is a member of the Jardine Matheson Group.
What are the monthly traffic metrics for Mandarinoriental?
6/mo Traffic Growth
-15.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
999k
Time on Site
1.8Mins
Pages per Visit
2.0
Bounce Rate
50%
How fast is Mandarinoriental growing?
Mandarinoriental has grown by -18.8% in the last 6 months according to SimilarWeb.
How do people interact with Mandarinoriental?
Last month, Mandarinoriental received 999k visitors who spent an average of 1.8 minutes on the website and visited 2.0 different pages per session. Overall, 50% of people bounce on the first visit.
How do people find Mandarinoriental?
256.7k people (26%) visit Mandarinoriental directly. 563.4k (56%) people search for them in Google. Whereas, 33.7k (3%) discover Mandarinoriental through Facebook, Reddit, and YouTube. 3.9k (0%) visitors come from Mandarinoriental's email newsletters. Finally, 9.3k (0.9%) people come from affiliates and or paid referrals.
Who uses Mandarinoriental?
Mandarinoriental's top market is the United States and they receive 273.5k (27.4%) people.Then the 2nd is Hong Kong with 108.8k (10.9%).The 3rd is is United Kingdom with 86.6k (8.7%).
Traffic Growth (last 6 months)
What do Mandarinoriental's customers say about them?
Review Score
4.1/5
Total Reviews
8
Info
Mandarin Oriental Hotel Group5 Star
75.0%
4 Star
12.5%
3 Star
0.0%
2 Star
0.0%
1 Star
12.5%
Read reviews that mention
Grégoire Campbell
My most favourite hotel on Como
Reviewed on 2020-09-05T19:20:28
My most favourite hotel on Como. Ambient atmosphere and super nice and great staff. The best.Love it even more than tremezzo, guys sorry. Thanks for amazing experience
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R P
TRIP TO LAKE COMO
Reviewed on 2020-08-09T08:29:57
AMAZING PROPERTY
AMAZING LOCATION
STAFF ARE VERY KEEN TO HELP
CHECK IN WAS SATISFACTORY NOT EXCELLENT
ROOMSLOCATION GREAT
SHOWER IS POORLY LIGHTED AND SHOWER WATER WAS LUKE WARM
HOUSE KEEPING HELP IS VERY SLOW. IT TAKES LONG TIME TO SORT OUT ANY ISSUES
BISTRO RESTAURANT LOCATION, STAFF, SERVICE WAS GREAT
FOOD QUALITY IS GOOD, BUT FOOD COULD HAVE BEEN SERVED HOT( PIZZA LUKE WARM, RISOTTO IS ALSO SAME)
L.ASTRIA LOCATION, SERVICE, FOOD QUALITY WAS EXCELLENT.
CHECK OUT EXCELLENT
POOL FACILITIES AND SERVICE EXCELLENT
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Susie Hooper
I can't thank the Mandarin Oriental…
Reviewed on 2019-11-03T20:31:49
I can't thank the Mandarin Oriental London enough - a couple of weeks ago it was my son's birthday and we were staying at the Royal Thames.The traffic, due to road works, was at a standstill - we'd intended to meet friends and family in Chelsea but quickly realised this was going to be impossible. Enter stage right... the Oriental - the Deputy Manager at the bar was amazing : he swiftly ushered us all in, magicked up a birthday cocktail for my son and their welcome, despite the fact we were not guests, could not have been warmer. Thank you so much! And the Deputy Manager needs a special thank you - we often went to the Captain's Bar in HK when we lived there - his professionalism and adroitness at his job reminded me of the 100% service we always received in HK.
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Bobbi Lewis
Another stunning stay at MO KL!
Reviewed on 2019-08-21T11:35:14
Another stunning stay at MO KL! The club lounge is one of the best I’ve ever experienced!Seriously I don’t know how they do it for the room rate. The hotel is stunning and has a great outdoor dining space and swimming pool, staff are great and really friendly! I wouldn’t hesitate to go back. Thanks especially to the staff on 24th floor for making our stay so delightful! Everything is done with a smile and truly genuine! Great stay.
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Simon Livingston
Another amazing stay at the MO Bangkok
Reviewed on 2019-01-25T04:40:05
Another amazing stay at the MO. I have been staying with the MO hotel for quite a few years now and I visit at least 3 times a year.This is simply the best hotel in the world, the best team of staff and the best hospitality you could ask for. We rarely leave the hotel and we enjoy breakfast, lunch & dinner in all the fabulous restaurants on site. We love the Bamboo bar in the hotel, very relaxing, great service, great cocktails and a live jazz band will entertain. There are always so many staff to thank for their kindness, service delivered from the heart. Over the years we have got to know the staff (at all levels from the GM GREG, the lovely management team who are always visible and engaging, to the fantastic pool staff lead by the most amazing Jefferey. I don’t even have to ask at breakfast for my morning drinks, the team on the veranda always remember my preferences (super star Thanolan, the lovely ladies and Somkat were truly amazing on this Stay). One night we dined at the Sala Rim Naam where we were again greeted by the team and treated like royalty. The manager Christoph runs the restaurant to the highest standards and the staff always seem so happy to be working here. It always feels like it’s a ‘home from home’ when I stay at the MO and I could write so much more. For anyone thinking of staying at the MO, it’s a must and once you have experienced the service and kindness you will want to return like myself again and again. Nothing compares..... Simply Perfection!
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Ken Kessler
My wife and I recently spent 3 nights…
Reviewed on 2018-10-15T23:51:25
My wife and I recently spent 3 nights at the Mandarin Oriental in Barcelona. Just before checking out to board a cruise ship,I had a hamburger for lunch. Within 4 hours I became violently ill. I was quarantined for 2 days, rehydrated by IV, and had a restricted diet and limited activities for the remainder of the 7 day cruise. I notified the hotel manager, and when he denied responsibility, I notified the CEO of the MO hotel group. Mr. Riley failed to even acknowledge my emails.
MO’s excuse was that I must have eaten the contaminated food elsewhere - even though I had pointed out that my wife and I had identical tasting menu dinners for 3 nights (all at Michelin starred restaurants), and had all our breakfasts at the MO. The only differences in our food for 3 days was that before checking out, I ate a hamburger and my wife did not. I became ill and she did not. The hamburger was blood red rare even though I ordered medium rare. It’s hard to avoid responsibility given those facts, but that’s exactly what MO did.
A quick search reveals multiple cases of food poisoning at Mandarin Oriental hotels, including one at the MO Barcelona reported in 1/17. The author of this review also mentions the failure of management to offer any consideration other than another meal. MO totally failed to live up to it’s reputation for 5 star customer service, and based on numerous reported experiences, doesn’t even meet minimal hygienic standards.
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William Wang
Had a good buffet this ramadan
Reviewed on 2018-06-04T15:23:47
Had a good buffet this ramadan. Exceptional quality - we went to the one in KL with me and my girlfriend.Had a great night overall, would definitely go again and do it.
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mrs yvonne neuman
Best service ever
Reviewed on 2017-04-27T09:31:06
Our recent stay at the mandarin Oriental in Milan was simply unbelievable. So friendly and so helpful in every way possible.Lots of attention paid on my French Bulldog puppy including giving him Alessi food bowls and comfy doggy bed. Will definitely be returning
read more
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