Review (August 2025)
At modcloth we reimagine women's clothing with unique styles & original prints in sizes 00-28. from dresses to shoes we empower women to express themselves.
150M
Estimated Revenue
2.04M
Website Visitors
2.3/5
Trustpilot Score
What do we know about ModCloth?
Estimated Revenue (2020)
$150M
Total Funding
$78.74M
Total Employees
280
Founded
2002
Industry
Retail
Last Funding Date
Series C Jun 2015
Location
Los Angeles, United States
About
ModCloth: At ModCloth we reimagine women's clothing with unique styles & original prints in sizes 00-28. From dresses to shoes we empower women to express themselves.
What is ModCloth's Revenue?
ModCloth's estimated revenue for 2024 is $150M.
What does ModCloth do?
At ModCloth, we believe every outfit is an opportunity to express yourself. Started in 2002 by college student, Susan Gregg Koger, we've grown from a tiny dorm room to become a truly innovative fashion retailer. We now have three offices across the country, hundreds of amazing employees, and more brick-and-mortar stores on the way! But our passion goes beyond great clothes. Since day one, we've championed values of female empowerment and inclusivity. We're dedicated to serving our community of women by celebrating their stories and offering a full range of sizes. Because everyone deserves to fit right in. Care to join us?
What are the monthly traffic metrics for Modcloth?
6/mo Traffic Growth
24.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
4.3Mins
Pages per Visit
6.0
Bounce Rate
43%
How fast is Modcloth growing?
Modcloth has grown by -11.3% in the last 6 months according to SimilarWeb.
How do people interact with Modcloth?
Last month, Modcloth received 2M visitors who spent an average of 4.3 minutes on the website and visited 6.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Modcloth?
1.2M people (60%) visit Modcloth directly. 521.9k (26%) people search for them in Google. Whereas, 150.2k (7%) discover Modcloth through Facebook, Reddit, and YouTube. 37.5k (2%) visitors come from Modcloth's email newsletters. Finally, 84.3k (4.1%) people come from affiliates and or paid referrals.
Who uses Modcloth?
Modcloth's top market is the United States and they receive 1.8M (88.4%) people.Then the 2nd is Canada with 77.7k (3.8%).The 3rd is is Australia with 24.4k (1.2%).
Traffic Growth (last 6 months)
What do Modcloth's customers say about them?
5 Star
15.0%
4 Star
5.0%
3 Star
5.0%
2 Star
15.0%
1 Star
60.0%
Read reviews that mention
kathy
THE quality of their products is crap…ModCloth helpline ====✨⁷⁶⁰²⁸⁴³¹³¹ ✨
Reviewed on 2021-05-16T10:13:23
ModCloth
THE quality of their products is crap Incredibly low-quality products not worthy of thequality of the price of their products have dropped significantly and someho Incredibly low-quality products not worthy of the quality of the price of their products have dropped significantly and somehow the cost has increased. I am someone that appreciates quality and am willing to pay for it. The chances of finding items of quality is a hit or miss and for the past several years it has been a miss. Most recently I did research on this company and able to get their help I contacted the ModCloth the ModClothcustoemr was awesome in getting my refund followed the instructions to sent it back
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Matthew Wilhelm
Steer clear of this company.
Reviewed on 2021-05-15T16:42:36
Despite choosing "expedited shipping," the gift that I ordered three days ago still hasn't shipped.Get your sh-t together, Modcloth.
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Parish Mechling
Who is in charge of this company???
Reviewed on 2021-05-14T15:17:30
Very disappointed with Modcloth. Horrible customer service!!! I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone.I have tried contacting them by email and by phone and through the online chat option, and have gotten nowhere. Please honor your words and directions that you have placed on your website and let your customers be able to contact you. You should have the decency to respond back.
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Danielle Estefan
Customer Service is TERRIBLE and…
Reviewed on 2021-05-10T15:04:48
Customer Service is TERRIBLE and non-existent. I am currently on the phone waiting (45 minutes so far...again)to speak to customer service about an order I placed over a week ago that still has not even gone through fulfillment on their website. But they were very quick to charge me for my order! I have tried contacting them via phone & email, no response at all. The Live Chat doesn't even function. How am I supposed to get in contact with Customer Service if they don't answer calls & emails?? I can't even cancel my order. About to contact Better Business Bureau and my credit card company for fraudulent charge. Based on other reviews on this site, looks like ModCloth is a repeat offender at taking customer's money and not shipping the orders in a timely manner or AT ALL.
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R
Cannot get a hold of them at all
Reviewed on 2021-05-04T13:56:26
I have been trying to get a hold of mod cloth customer service for days now. Everything I call I go straight to voice mail.I’ve emailed them and called them multiple times. I need to initiate a return and I can’t. They’re customer service is not good at all.
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Jean Nava
Possibly the worst customer service I…
Reviewed on 2021-04-28T15:21:00
Possibly the worst customer service I have experienced with online shopping. Requested information about return and had to go through three different emails over a 10 day period.They finally agreed to give me the shipping address but let me know that if the merchandise wasn’t in their office in one week that it would not qualify for a return (although my order took two weeks to arrive). They also said they would charge me for original shipping fees but did not tell me that amount. It was not worth taking a day off work to get the returns there in one week. I decided to cut my losses and donate the items to a secondhand store.
I just saw your response and think future customers should know that I contacted you within 24 hours of receiving package. It took ten days to finally get you to give me the return information with the one week deadline. Your return policy is nothing short of a scam.
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Lynda B
Not at all happy with my purchases…
Reviewed on 2021-04-16T03:02:23
Not at all happy with my purchases mainly due to the poor quality of the fabric. The description saidcotton/linen but the fabric is actually a very thin polyester - a totally different look than the shot in the ad. The colors are also inaccurately depicted. The delivery was ok, but would not recommend buying from this site.
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Kate Maun
Lovely Clothes
Reviewed on 2021-03-04T17:35:33
Lovely Clothes
I have ordered from here many times. The stuff I have bought has all been of good quality!I have had a few things that I returned and I have never had a problem.
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