Reviewed on 2021-05-28T07:04:48
I find mountain warehouse a lovely shop, I'm often in the Aviemore and Inverness shops where I find all the staff to be friendly,helpful and superb. However, I went into the new Inveruie store on Wednesday afternoon, decided to have a good browse around and spent up to 20 to 25 minutes in that shop. Even though my overall experience wasn't terrible is wasn't the greatest either, wasn't anything about the shop itself, it looks great, my bad experience was infact by the staff. The two young men, were approachable, polite and very helpful, i can't fault them in the slightest, the older gentlemen, seemed to be dealing with other customers and constantly busy, which one would expect in a newly opened store, can't talk to all customers, however they did say hello to me. But the two girls is were my experience went downhill, one of them just stood around the whole time I was in the shop, never seemed busy at all and didn't acknowledge my presents or other customers around me, business' are supposed to rely on their customers. Then there was the other girl, who happened to serve me on the till, she was just a small thing but she had the rudeness level of a giant. I overheard her being rude to one of her colleagues as I first went in and then later on she was utterly rude to myself, sighing when I didn't buy a half price item, demanding my email address and talking like she was quickly trying to rush me out of the shop. I was so disappointed by this. I know it's a new and probably the first ever job for the two girls however I would expect them to know how you treat people and if not they should get the appropriate training to do so. I will give it a few weeks for all the staff to settle into the new shop before I "try" againread more
Loved the warm and fast service
Reviewed on 2021-05-28T05:56:28
Loved the warm and fast service and very affordable. Thanku so much, Sonja
Reviewed on 2021-05-27T21:23:25
Often pop into the Bordon/Farnham concession and never leave without purchasing something as prices are competitive.Got a pair of walking boots just before Christmas but they only had a smaller size in the style I wanted. Tried them out at home and found they weren’t a good fit but due to lockdown couldn’t return until late April (not a problem as they’d extended the returns period) and swapped for the size I originally wanted. Always find staff are friendly and helpful ?read more
Hannah is a great supervisor at…
Reviewed on 2021-05-27T02:08:35
Hannah is a great supervisor at Mountain Warehouse. She is kind hearted and very helpful,she helped me with a gift for a friend. She is very informative and even though I don’t visit that store a lot, she is definitely a reason to return.read more
Amazing experience in the O’Connell St
Reviewed on 2021-05-26T20:40:55
Amazing experience in the O’Connell St, Dublin branch. I needed out of season items and Sue did a wonderful job sorting me out.Highly recommendread more
Needed advice about walking shoes/boots…
Reviewed on 2021-05-26T19:08:29
Needed advice about walking shoes/boots and was given very knowledgeable insight into different types.Given a lot of time to try on.read more
Mountain warehouse go beyond limits.
Reviewed on 2021-05-26T18:18:25
In this trying time the staff in your mountain warehouse shop in Pèrth have got it just right,excellent service and they went out of their way to make it a very pleasant experience. Thank you ,Ian and Pat Petrie.read more
Was a wonderful safe shopping…
Reviewed on 2021-05-26T17:07:58
Was a wonderful safe shopping experience. Lots of good selection of items and reasonable price.Staff where really friendly and helpful. Will be returning again to the new inverurie store and will recommend it to my friends and family.read more